Introduction to the Refive Market app

The Refive Market App is a smartphone app that allows consumers to purchase products at locations which use the Global Market Account (GMA). This app is flexible and easy to use whether purchasing items from a vending machine, market, or cafeteria. This document explains the app overall.

The app can be downloaded via App Store or Google Play.

Getting Started

If you have created an account directly on a kiosk or if your employer has created an account for you, use the email address associated with that account to link that account on the app. The App Tutorial and a few login scenarios are shown in this section.

App Tutorial

Upon their first login, each user will be guided through the app tutorial which showcases key features in the app.

Logging In: Scenario 1 – Existing Account – Email is Recognized / Account Exists

1. User taps either Log In or Sign Up.
   
   
2. User enters an email address and receives a code to their email.
   
   
3. User enters emailed code into the app.
   
   
4. If their email address is already associated with an existing active account on the backend, they will be signed in.
   1. Users will remain logged in for 12 months before having to re-authenticate.

Note: there is also a backup password login option for accounts that had previously set a password on their account. New accounts cannot have a password created.

Logging In: Scenario 2 – Existing Account – Email is recognized, but First name, Last name, Country, or Privacy Version is Missing from Account

1. User taps either Log In or Sign Up.
   
   
2. User enters an email address and receives a code to their email.
   
   
3. User enters emailed code into the app.
   
   
4. If their email address is already associated with an existing active account on the backend, but is missing some information (First Name, Last Name, Country, or Privacy Version), they will be prompted to enter that information.
5. Once they enter the necessary information, they will be signed in.
   1. Users will remain logged in for 12 months before having to re-authenticate.

Note: there is also a backup password login option for accounts that had previously set a password on their account. New accounts cannot have a password created.

Signing Up: Scenario 3 – Account Creation / Account Linking – Email is NOT Recognized / Account does NOT Exist

1. User taps either Log In or Sign Up.
   
   
2. User enters an email address and receives a code to their email.
   
   
3. User enters emailed code into the app.
   
   
4. If their email address is NOT already associated with an existing active account on the backend, they will be prompted to create an account.
   
   1. If they have a market card, they can link it at this time. If there is an existing active account with just the market card associated and no email address, then the accounts will be merged in this process.
      
      
   2. Users can also merge accounts by scanning the QR code that displays on the kiosk. To access this QR code on the kiosk, the user needs to log into their account at the kiosk directly.
      
      
5. Once they enter the necessary information, they will be signed in.
   1. Users will remain logged in for 12 months before having to re-authenticate.

Exploring the App

The sections below will walk you through key features of the app.

Pay at Kiosk with QR code

You can now access your Account QR code via the Pay tab in the footer. In order to pay using your account, you must fund it. You can add funds using gift cards, credit cards, or debit cards.

• To add funds to your account, tap Add Funds. This will open the Funding tray, where you can choose your preferred funding method. You can also enable Auto-Funding to automatically add a set amount to your account when your balance drops below a specified threshold.
  
  
• To add your account QR code to your phone's wallet, tap the Add to wallet button located in the Pay at Kiosk page. This enables faster checkout without needing to open the app.
  
  • Once account QR code is added, the Add to Wallet button will no longer be visible.

Home

• Access account QR code by tapping the Scan tab in the footer.
  
  
• Change their location in the upper left of the header.
  • The location selected controls what Order Ahead (Dining) location displays on the Home page and what Announcements display on the Home page.
• View their notifications by tapping the bell icon in the upper right of the header.
  
  
• Add funds to their account/set up auto-funding by tapping the tile with their name and account balance on it (at the top of the Home page).
  • On the funding tray, you can also enable Auto-Funding to automatically add a set amount to your account when your balance drops below a specified threshold.
    
    
• Manage their account by tapping the Account tab in the footer.
  
  
• View their balance.
  
  
• As well as, if applicable,
  • View offers for the location the user’s account is tied to on the backend.
    
    
  • View announcements for the selected location.
    • for reference, the announcements setup instructions can be viewed in the article ADM - App Announcements Setup.
      
      
  • Send a snack.
    
    
  • Access loyalty/rewards.
    
    
  • Access nearby Scan and Pay beacons.
    
    
  • Access Order Ahead Dining.
    
    
  • Access Vending machines.

 

Change Locations

The location a user’s account is tied to on the backend remains the same, but selecting a different location will change the options they see on the Home page. From the Locations page, users can:

• View/select nearby markets.
  • For these locations to display in the Nearby section, the address must be entered into ADM and the lat/long must be generated in ADM as well.
    
    
• View/select markets you have recently selected.
  
  
• Manually link a new location/market using a location code.

Note: The Location selected controls which Announcements and Order Ahead (Dining) Location displays on the Home page.

 

Scan and Pay

Note: Scan and Pay locations will display based on bluetooth being enabled on the user’s device and the user’s proximity to a Scan and Pay beacon.

A floating button will display at the bottom right of the Home page if the user is nearby a Scan and Pay Beacon and has their bluetooth enabled. The button will have a scan icon and will say Product. Users can tap the Scan and Pay tile to use their phone to scan items and check out.

If there is more than one Scan and Pay location nearby, a location selection page will display after the user taps the Product button.

Dining

Note: Dining tiles display on the Home page based on the user’s location select in the upper-left of the Home page.

1. Select/change your location in the upper-left corner of the Home page.
   
   
2. If the location has Order Ahead Dining, you will see a Dining tile on the Home page. Select the Dining tile.
   
   
3. From there, you can select a pickup location, pickup time, view the menu, and place your order using your account funds.
   
   

Vending

Note: Vending machines will display based on bluetooth being enabled on the user’s device and the user’s proximity to a vending machine.

A Vending section and tile will display if the user is nearby a Vending machine. The button will have a scan icon and will say Product. Users can tap the Scan and Pay tile then use their phone to scan items and checkout.

If there is more than one vending machine nearby, multiple vending tiles will display in the Vending section (horizontally scrollable to show more locations).

Offers

Operators can have either clickable or non-clickable ads/offers within the mobile app. These are setup via Advana/Moblico. If the operator makes use of this feature, depending on their configurations, clickable and non-clickable ads can display in a carousel on the Home page of the app. Clickable ads are typically for Offers. If there are active offers, then an Offers tab will display in the footer of the app, directing to an Offers page. The Offers page displays any active offers that an end-user can apply or has applied.

Ads/Offers set up via Advana/Moblico are separate from ADM promotions.

Receipts (Transaction History)

From the Receipts page, they can view their transaction history and receipts. Users will see filters for each transaction type they have made. They have the ability to filter their transaction by All or by transaction type.

Account Management

Users can tap the Account tab in the footer to manage their Account. From the Account page, they can:

• Access some of the same features as you can on the Home page, such as Send a Snack
  
  
• View or change personal info (name, email, etc.)
  
  
• Change the email address associated with your account
  
  
• View your Wallet (balances, linked cards, etc.)
  
  
• Link/edit a market card
  
  
• Merge an account by scanning the kiosk QR code (displays when a user logs into their account at a kiosk)
  
  
• View FAQs
  
  
• View Terms & Conditions / Privacy Policy
  
  
• Sign out
  
  

Payment Methods

You can access your payment information from the Account page.

• To add your account QR code to your phone's wallet, tap the Add to phone wallet button located in the Payments section. This enables faster checkout without needing to open the app.
  • Once account QR code is added, the Add to Phone Wallet button will no longer be visible.
    
    
• Use the Wallet option under the Payments section to manage your payment methods, check your subsidy balance (if applicable), add payment cards, and manage payroll deductions.
  • To add funds to your account, on this page, tap Fund. This will open the Funding tray, where you can choose your preferred funding method. You can also enable Auto-Funding to automatically add a set amount to your account when your balance drops below a specified threshold.
    
    

Sign Up for Payroll Deduct

If the location a user’s account is tied to on the backend recently enabled Payroll deduct, they will see a prompt display when they open the app stating that Payroll Deduct is available to be managed. If they want to sign up, they can tap Yes on this prompt.

1. From the app footer, the user can tap Account. Then tap the Wallet option.
   
   
2. On the Wallet page, they will see their request to use Payroll Deduct as either pending or active.
   
   

Link / Merge Accounts

If you have funds on a kiosk account but don’t see them in the app, it may be due to using different email addresses for your kiosk and app accounts. To resolve this, ensure your accounts are linked.

1. Go to the Account page.
   
   
2. Under the Link Accounts section, you’ll find two options:
   1. Scan Market Card: If you have a market card that you use at the kiosk, scan it in the app. If the market card is linked to an account with a different email address, you will have the option to merge them.
      
      
   2. Scan Kiosk QR Code:
      1. At the kiosk, select the option to log into your account.
         
         
      2. Sign in using your usual method (market card, email and PIN, etc.)
         
         
      3. Once logged in, you’ll see your account details, including your balance.
         
         
      4. On the same pop-up, you’ll find a QR code unique to your account. Scan this QR code in the app to merge accounts if they are linked to different email addresses.

FAQs

FAQs can also be access on the app by going to Account management, then selecting the Help option in the list.

How do I request a refund?

To request a refund, reach out the Market Provider. If you are unsure of who your Market Provider is, ask your HR/Office Manager to acquire their contact info.

How do I change my location?

On the Home tab, select the Location drop-down in the top-left corner. With your Location Services on, the app can locate nearby markets. When you have selected your desired location, you will see any markets within the location on the Home tab.

Alternatively, you can manually enter a location code. The café/market manager can provide you a six-digit alphanumeric code to enter. On the Home tab, select the Location drop-down in the top-left corner. The Locations page will display, and you will see linked text at the bottom of the page stating, Manually Link New Location. Enter the code and save.

How do I turn off Auto Reload?

Navigate to the Home screen and tap Quick Fund (under your QR code). Tap Auto Reload, then toggle off the switch for Enable Auto Reload and save.

I want to report an issue with an item or request a new item be added to my market, who do I contact?

If you have an issue with any product purchased in your market, as well as any product requests please reach out to your Market Provider. Ask your HR/Office Manager to acquire their contact info.

Do my rewards points or reward status expire?

Point remain valid with annual purchases. Not making a purchase in 6 months results in point expiration.

Why don’t I get notifications?

In your phone’s settings, enable push notifications for the 365Pay app. Once enabled, launch the app, then you should receive push notifications moving forward.