Purpose
This article guides Operators through the Order Now functionality, enabling/disabling the feature, the customer journey, and any additional improvements to ADM.
Process
Order Now is a feature on the 365 Dining kiosks and mobile applications that allow customers to place immediate pickup orders. This feature enhances customer convenience by supporting real-time ordering without delay.
Operators can enable or disable the Order Now feature via the Admin Dashboard (ADM).
For questions regarding the Order Ahead feature, please reference the article 365Dining - Order Ahead Operator Guide.
| Feature | Order Ahead | Order Now |
|---|---|---|
| Availability | Scheduled for pickup at a later time | Immediate pickup |
| Platform | Mobile and Kiosk | Mobile and Kiosk |
| Purpose | Planning for future time(s) | Quick on-spot service |
| Menu Location | Self Service Menu | Self Service Menu |
Enabling the Feature in ADM
To control availability of Order Now for kiosks and mobile at a specific location, use the toggle system in ADM. These toggles are available only for Self Service Menus.
- Login to ADM.
-
Select Self Service Menu from Location > Menu > Self Service Menu.
-
Locate the menu type toggles and toggle on which ones are needed.
- Order Ahead Kiosk
- Order Ahead Mobile
- Order Now Kiosk
- Order Now Mobile
- Order Ahead Kiosk
-
Click to toggle ON the Order Now Kiosk option to enable Order Now on the Kiosk. Click again to toggle off.
- Click to toggle ON the Order Now Mobile option to enable Order Now on Mobile. Click again to toggle off.
Consumer Journey
On the Kiosk
- User taps on the home screen and selects Order Now.
- User selects items and confirms the order.
- User selects their dining preference.
- User chooses a payment option.
- Receipt screen is displayed.
On 365Pay
To see what the screens look like for 365Pay please reference the Order Now section of the 365Pay Operator Guide.