Introduction to the Company Kitchen app
The Company Kitchen app allows consumers to purchase products at various locations that use the Global Market Account (GMA). This app is flexible and easy to use whether purchasing items from a vending machine, MicroMarket, or café. This document explains the app overall.
The app can be downloaded via the App Store or Google Play Store.
Getting Started
If you have created an account directly on a kiosk or if your employer has created an account for you, use the email address associated with that account to link the account on the app. The App Tutorial and a few login scenarios are shown in this section.
App Tutorial
Upon their first login, each user will be guided through the app tutorial which showcases key features in the app.
Logging In: Scenario 1 - Email is Recognized / Account Exists
- User taps either Log In or Sign Up.
- User enters an email address and receives a code to their email.
- User enters emailed code into the app.
- If their email address is already associated with an existing active account on the backend, they will be signed in.
- Users will remain logged in for 12 months before having to re-authenticate.
Note: There is also a backup password login option for accounts that had previously set a password on their account. New account cannot have a password created.
Logging In: Scenario 2 - Email is not Recognized / Account needs more information
- User taps either Log In or Sign Up.
- User enters an email address and receives a code to their email.
- User enters emailed code into the app.
- If their email address is not recognized, some information will be prompted for (First Name, Last Name, Country, or Privacy Version).
- Once they enter the necessary information, they will be signed in.
- Users will remain logged in for 12 months before having to re-authenticate.
Note: There is also a backup password login option for accounts that had previously set a password on their account. New account cannot have a password created.
Signing Up: Scenario 3 - Email is Recognized / Account needs more information
- User taps either Log In or Sign Up.
- User enters an email address and receives code in email.
- User enters emailed code into the app.
- If their email address is NOT already associated with an existing active account on the backend, they will be prompted to create an account.
- If the user has a market card, they can link it at this time. If there is an existing active account with just the market card associated and no email address, then the accounts will be merged in this process.
- Users can also merge accounts by scanning the QR code that displays on the kiosk. To access this QR code on the kiosk, the user needs to log into their account at the kiosk directly.
- Once they enter the necessary information, they will be signed in.
- Users will remain logged in for 12 months before having to re-authenticate.
Exploring the App
The sections below will walk you through key features of the app.
Pay at Kiosk with QR Code
You can pay at kiosks using your Account QR code. In order to pay using your account, you must fund it. You can add funds using gift cards, credit cards, or debit cards.
- To add funds to your account, tap Quick Fund. This will open the Funding tray, where you can choose your preferred funding method. You can also enable Auto-Funding to automatically add a set amount to your account when your balance drops below a specified threshold.
- To view your balance details, cards added to your account, or manage payroll deduct, tap your Balance below the QR code or navigate to the Wallet page via Account tab.
Home
From the Home page, users can:
- Access their Account QR Code
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View their Balance
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Change their location in the upper-left of the header
- The location selected controls which Order Ahead (Dining) location and Announcements display on the Home page.
- The location selected controls which Order Ahead (Dining) location and Announcements display on the Home page.
- View notifications by tapping the bell icon in the upper-right of the app
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Add funds to their account/set up auto-funding by tapping the Quick Fund button
- On the funding tray, they can also enable Auto-Funding to automatically add a set amount to their account when their balance drops below a specified threshold.
- On the funding tray, they can also enable Auto-Funding to automatically add a set amount to their account when their balance drops below a specified threshold.
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Manage Account by tapping the Account tab in the footer
- If applicable:
- View offers for the location the user's account is tied to on the backend
- If enabled and set up for user's account location in ADM.
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Send a Snack
- If enabled and set up for user's account location in ADM.
- For reference, the Send a Snack setup instructions can be viewed in the following article: Send a Snack - Operator Guide.
- Access Loyalty/Rewards
- if enabled and set up for user’s account location in ADM
- Send Referrals if Referrals have been set up for their location in ADM.
- if enabled and set up for user’s account location in ADM.
- For reference, the Referral Setup instructions can be viewed in the following article: ADM - App Referral Operator Guide.
- Access nearby Scan Product beacons
- if location has a Beacon, user has Bluetooth enabled, and is within proximity
- Access Order Ahead and Order Now Dining
- if enabled and set up for user’s account location in ADM
- For reference, the Order Ahead instructions can be viewed in the following article: 365Dining - Order Ahead Operator Guide.
- For reference, the Order Now instructions can be viewed in the following article: 365Dining - Order Now Operator Guide.
- Access vending machines
- if location has a vending machine, user has Bluetooth enabled, and is within proximity
- if location has a vending machine, user has Bluetooth enabled, and is within proximity
- View offers for the location the user's account is tied to on the backend
Change Locations
The location a user’s account is tied to on the backend remains the same, but selecting a different location will change the options they see on the Home page. From the Locations page, users can:
From the Locations page, users can:
- View/select nearby markets
- For these locations to display in the Nearby section, the address must be entered into ADM and the lat/long must be generated in ADM as well
- View/select markets you have recently selected
- Manually link a new location/market using a location code
Note: The location selected controls what Order Ahead (Dining) location displays on the Home page and what Announcements display on the Home page.
Send a Snack
Users can send snacks to colleagues in the form of a dollar amount, which is deducted from the sender’s account balance. Snacks can only be sent to users who already have an account.
- If Send a Snack is enabled for a user’s location in ADM, the user will see a Send a Snack tile on both the Home page and the Account page.
- Recipients receive an email, push notification, and an in-app pop-up notifying them when they’ve been sent a snack.
- For reference, the Send a Snack setup instructions can be viewed in the following article: Send a Snack - Operator Guide.
- To see more details on the end-user flow, refer to the following article: Send a Snack - End User Guide
Sender's Flow
Receiver's Flow
In-App Popup
In Email
Scan & Pay
Note: Scan and Pay locations will display based on bluetooth being enabled on the user’s device and the user’s proximity to a Scan and Pay beacon.
A Scan and Pay tile will display on the Home page for each nearby Beacon location, as long as you are within proximity and have your bluetooth enabled. The tile will have the name of the Scan and Pay location on it. You can tap the Scan and Pay tile to use your phone to scan items and check out.
If there is more than one Scan and Pay location nearby, there will be more than one Scan and Pay tile on the Home page.
Dining
Dining tiles display on the Home page based on the user’s location select in the upper-left of the Home page. Users can elect/change their location in the upper-left corner of the Home page.
Order Ahead
- If the location has Order Ahead Dining, there will be a Dining tile on the Home page. Select the Dining tile.
- From there, the consumer can select a pickup location, pickup time for up to a few hours ahead, view the menu, and place their order using account funds.
For reference, the Order Ahead instructions can be viewed in the following article: 365Dining - Order Ahead Operator Guide.
Order Now
- If the location has Order Now Dining, there will be a Dining tile on the Home page. Select the Dining tile.
- From there, the consumer can select a pickup location, pickup time of ASAP, view the menu, and place their order using account funds.
For reference, the Order Now instructions can be viewed in the following article: 365Dining - Order Now Operator Guide.
Vending
Note: Vending machines will display based on bluetooth being enabled on the user’s device and the user’s proximity to a vending machine.
- A Vending section and tile will display if you are nearby a Vending machine.
- You can tap the Vending tile to use your phone to scan items and check out.
- You can tap the Vending tile to use your phone to scan items and check out.
- If there is more than one vending machine nearby, multiple vending tiles will display in the Vending section.
Rewards
A location can use either the Legacy Loyalty system or the New Enhanced Rewards system (both cannot be enabled at the same time). In either case, if the location your account is tied to on the backend has either one of those systems enabled, you will see a Rewards tile on the app’s Home page.
Legacy Loyalty System
- If Legacy Loyalty is enabled, users can redeem points for a dollar value.
- This point threshold and cash reward amounts are not customizable for this system.
- When you tap on the Legacy Loyalty tile on the Home page, the Rewards page will load, where you can view your rewards points, see how close you are to their next redemption, and redeem points for cash back.
- For more information on the Legacy Loyalty system, see 365 Loyalty Program and Flyer.
- This point threshold and cash reward amounts are not customizable for this system.
New Enhanced Rewards System
- If the New Enhanced Rewards system is enabled, users can redeem points for products or a dollar value.
- The point threshold for redemption, the products under each threshold, and the cash reward are customizable.
- There are also customizable customer tiers that allow the customer to earn more per dollar spent, rewarding them for frequenting the market.
- When you tap on the Enhanced Rewards tile on the Home page, the Rewards page will load, where you can view your rewards points, see how close you are to the next redemption threshold or customer tier, and redeem points for products or cash back.
- Additional earning methods can also be set up in ADM, allowing users to earn points by completing tasks and engaging with the app.
- For more information on the New Enhanced Rewards system, see ADM - Enhanced GMA Rewards - Operator Guide.
- The point threshold for redemption, the products under each threshold, and the cash reward are customizable.
Offers
Operators can display ads and offers within the mobile app. These are configured through Advana/Moblico and can appear as either clickable or non-clickable ads. These ads/offers display in a carousel on the Home page.
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Clickable ads typically represent offers.
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If there are active offers, an Offers tab will appear in the app’s footer, linking to the Offers page.
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The Offers page shows all active offers that a user can manually apply or has already applied.
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“Applied” does not mean the user has completed a qualifying purchase to earn the credit.
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Some offers may have auto-claim configured on the backend. In these cases, the offer is automatically applied to the user’s account, and the only action required is to make a qualifying purchase.
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When a user applies an offer and completes a qualifying purchase, they will retroactively receive the offer credit (promo credit). This credit may take up to 15 minutes to appear. Once applied:
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The user’s account balance is updated.
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A push notification and in-app message are sent confirming the credit.
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The promo credit is also visible in the user’s Receipts.
Note: Ads/Offers set up via Advana/Moblico are separate from ADM promotions.
Referrals
Operators can set up Referrals by location in ADM. If a consumer is linked to the location the Referral is set up in, they will see a Referral button on the Home Page on the app. Once selected, they can send a referral invite via text or email to someone who does not yet have a consumer account, inviting them to create an account and make a minimum purchase to receive a referral reward.
Once the recipient creates an account and makes at least the minimum purchase amount via the app, both the Sender and Receiver will receive referral rewards which is money added to their consumer account for completing the referral.
Note: The minimum purchase amount can be met in one transaction or multiple transactions based on the transaction minimum set in ADM.
Ex. If the minimum purchase amount is $5.00 and minimum transaction is set to $2.50, they could make one transaction of at least $5.00 or separate transactions of at least $2.50 or more, totaling up to at least $5.00, to meet the minimum.
Send a Referral
If referrals are set up for a particular location, consumers linked to that location will see the option to send a referral from the Home Page of the Company Kitchen app. From there, they have the option to send a referral invite via phone and email.
Accept a Referral - Text
If the referral was sent from the app to a valid phone number, the receiver will get a text message, letting them know they've been invited to download the Company Kitchen app and create an account to receive a reward after making the minimum purchase amount from the app.
Accept a Referral - Email
If the referral was sent from the app to a valid email, the recipient will receive an email with a message, explaining they've been invited to download the Company Kitchen app and create an account to receive a reward after making the minimum purchase amount from the app.
Error States - Reward Expired
If a referral reward has expired, the recipient will receive an error message on the app to the effect of "Unfortunately your reward has expired." at the Account Creation page. If the referral reward has expired after they've created an account, but before they've made the minimum purchase to meet the referral, they will see a similar "reward has expired" error message.
Please Note: Reward expiration conditions are set up in ADM. Ex. Offer expires on 12/31/2025 or once 200 rewards have been redeemed.
Error States - Account Already Exists or Invalid Email/Phone Number
If a consumer tries to send a referral to a phone number or email that is already tied to an account, they will receive an error message to the effect of "Sorry, that person already has an account. Please enter another lucky friend." They will also receive an error if they try to send a referral to an invalid email or phone number.
Referral Rewards Earned - Company Kitchen App Notifications
Once the receiver creates an account and spends the minimum purchase amount for the Referral Program, both the sender and receiver will get an in-app notification letting them know they've received a referral reward, which is auto-applied to their account balance.
Receipts
Users can navigate to the Receipts page by first tapping Account in the footer of the app. Then tap the Receipts button under Transaction History. From the Receipts page, users can view their transaction history and receipts from actions such as account funding, referrals, and promotions. Users will see filters for different transaction types. They have the ability to filter their transaction by All or by transaction type.
Account Management
You can tap the Account tab in the footer to manage their Account. From the Account page, you can:
- Access some of the same features as you can on the Home page, such as Send a Snack
- View or change personal info (name, email, etc.)
- Change the email address associated with your account
- View your Wallet (balances, linked cards, etc.)
- Link/edit a market card
- Merge an account by scanning kiosk QR code (displays when a user logs into their account at a kiosk) or link market card
- View FAQs
- View Terms & Conditions / Privacy Policy
- Sign out
Payment Methods
You can access the Wallet page in one of two ways. From this page, you can manage your payment methods, check your subsidy balance (if applicable), add payment cards, and manage payroll deduct.
- Tapping on your balance on the Home page will direct you to the Wallet page where you can view a breakdown of your balance, payroll deduct (if applicable), and any stored credit/debit cards.
- Tapping the Account tab in the footer of the app will direct you to the Account page where you will see a Wallet option under the Payments section.
On the Wallet page, you can also:
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- add funds to your account by tapping Fund. This will open the Funding tray, where you can choose your preferred funding method. You can also enable Auto-Funding to automatically add a set amount to your account when your balance drops below a specified threshold.
- add funds to your account by tapping Fund. This will open the Funding tray, where you can choose your preferred funding method. You can also enable Auto-Funding to automatically add a set amount to your account when your balance drops below a specified threshold.
- add your account QR code to your phone's wallet by tapping the Add to Apple Wallet button located in the Payments section of the Account page. This enables faster checkout without needing to open the app.
- Once account QR code is added, the Add to Apple Wallet button will no longer be visible.
- Once account QR code is added, the Add to Apple Wallet button will no longer be visible.
Sign Up for Payroll Deduct
If the location your account is tied to on the backend recently enabled Payroll deduct, you will see a prompt display when you open the app stating that Payroll Deduct is available to be managed. If you want to sign up, you can tap Yes on this prompt.
- From the app footer, tap the Account tab.
- From the Account page, tap the Wallet option under Payments.
- On the Wallet page, you will see your request to use Payroll Deduct as either Pending or Active.
Link/Merge Accounts
If the user has funds on a kiosk account but doesn't see them in the app, it may be due to using different email addresses for their kiosk and app accounts. To resolve this, ensure accounts are linked.
- Go to the Account page.
- Under the Link Accounts section, they'll find two options:
- Scan Market Card: If they have a market card that they use at the kiosk, scan it in the app. If the market card is linked to an account with a different email address, they will have the option to merge them.
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Scan Kiosk QR Code:
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At the kiosk, select the option to log into their account.
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Sign in using your usual method (market card, email and PIN, etc.).
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Once logged in, they'll see your account details, including their balance.
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On the same pop-up, they'll find a QR code unique to their account. Scan this QR code in the app to merge accounts if they are linked to different email addresses.
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FAQs
FAQs can also be access on the app via Account management, then select the Help option in the list.
How do I request a refund?
In order to request a refund, reach out to the Market Provider. If you are unsure who your Market Provider is, ask your HR/Office Manager to acquire their contact information.
How do I change my Location?
On the Home tab, select the Location drop-down in the top-left corner. With your Location Services on, the app can locate nearby markets. When you have selected your desired location, you will see any markets within the Location on the Home tab.
Alternatively, you can manually enter a Location code, which is a six-digit alphanumeric code provided by the café/market manager. On the Home tab, select the Location drop-down in the top-left corner. The Locations page will display, and you will see linked text at the bottom of the page stating, Manually Link New Location. Enter the code and save.
How do I turn off Auto-Reload?
From the Home page, tap Quick Fund, found under your QR Code. Tap Auto Reload and toggle off the switch for Enable Auto Reload, followed by the Save button.
I want to report an issue with an item or request a new item be added to my market. Who do I contact?
If you have an issue with any product purchased in your market, as well as any product requests, please reach out to your Market Provider. Ask your HR/Office Manager to acquire their contact information, if needed.
Do my reward points or reward status expire?
Points remain valid with annual purchases. Not making a purchase in 6 months results in point expiration.
Why don't I get notifications from the Connect & Pay app?
In your phone’s settings, enable push notifications for the Connect & Pay app. Once enabled, launch the app and moving forward, you should receive push notifications.