Logging In: Scenario 2 - Email is not Recognized / Account needs more information

1. User taps either Log In or Sign Up.
   
   
2. User enters an email address and receives a code to their email.
   
   
3. User enters emailed code into the app.
   
   
4. If their email address is not recognized, some information will be prompted for (First Name, Last Name, Country, or Privacy Version).
   
   
5. Once they enter the necessary information, they will be signed in.
• Users will remain logged in for 12 months before having to re-authenticate.

Note: There is also a backup password login option for accounts that had previously set a password on their account. New account cannot have a password created.

Signing Up: Scenario 3 - Email is Recognized / Account needs more information

1. User taps either Log In or Sign Up.
   
   
2. User enters an email address and receives code in email.
   
   
3. User enters emailed code into the app.
   
   
4. If their email address is NOT already associated with an existing active account on the backend, they will be prompted to create an account.
• If the user has a market card, they can link it at this time. If there is an existing active account with just the market card associated and no email address, then the accounts will be merged in this process.
• Users can also merge accounts by scanning the QR code that displays on the kiosk. To access this QR code on the kiosk, the user needs to log into their account at the kiosk directly.
  
  
5. Once they enter the necessary information, they will be signed in.
• Users will remain logged in for 12 months before having to re-authenticate.

Exploring the App

The sections below will walk you through key features of the app.

Pay at Kiosk with QR Code

You can pay at kiosks using your Account QR code. In order to pay using your account, you must fund it. You can add funds using gift cards, credit cards, or debit cards.

• To add funds to your account, tap Quick Fund. This will open the Funding tray, where you can choose your preferred funding method. You can also enable Auto-Funding to automatically add a set amount to your account when your balance drops below a specified threshold.
  
  
• To view your balance details, cards added to your account, or manage payroll deduct, tap your Balance below the QR code.
  
  
• Use the Wallet option in the footer of the app to manage your payment methods.

Home

From the Home page, users can:

• Access their Account QR Code
  
  
• Change their location in the upper-left of the header
• The location selected controls which Order Ahead (Dining) location and Announcements display on the Home page.
  
  
• View notifications by tapping the bell icon in the upper-right of the app
  
  
• Add funds to their account/set up auto-funding by tapping the Quick Fund button
• On the funding tray, they can also enable Auto-Funding to automatically add a set amount to their account when their balance drops below a specified threshold.
  
  
• Manage Account by tapping the Account tab in the footer
  
  
• View their balance
  
  
• If applicable:
  • View offers for the location the user's account is tied to on the backend
  • Send a Snack
  • Access Loyalty/Rewards
  • Access nearby Scan and Pay beacons
  • Access Order Ahead Dining
  • Access vending machines
    
    

Change Locations

The location a user’s account is tied to on the backend remains the same, but selecting a different location will change the options they see on the Home page. From the Locations page, users can:

From the Locations page, users can:

• View/select nearby markets
  • For these locations to display in the Nearby section, the address must be entered into ADM and the lat/long must be generated in ADM as well
• View/select markets you have recently selected
  
  
• Manually link a new location/market using a location code
  
  

Note: The location selected controls what Order Ahead (Dining) location displays on the Home page and what Announcements display on the Home page.

Scan & Pay

Note: Scan and Pay locations will display based on bluetooth being enabled on the user’s device and the user’s proximity to a Scan and Pay beacon.

A Scan and Pay tile will display on the Home page for each nearby Beacon location, as long as you are within proximity and have your bluetooth enabled. The tile will have the name of the Scan and Pay location on it. You can tap the Scan and Pay tile to use your phone to scan items and check out.

If there is more than one Scan and Pay location nearby, there will be more than one Scan and Pay tile on the Home page.

Dining

Note: Dining tiles display on the Home page based on the user’s location select in the upper-left of the Home page.

1. Select/change your location in the upper-left corner of the Home page.
   
   
2. If the Location has Order Ahead Dining, you will see a Dining tile on the Home page. Select the Dining tile. 
   
   
3. From there, you can select a pickup location, pickup time, view the menu, and place your order using your account funds.

Vending

Note: Vending machines will display based on bluetooth being enabled on the user’s device and the user’s proximity to a vending machine.

A Vending section and tile will display if you are nearby a Vending machine.
You can tap the Vending tile to use your phone to scan items and check out.

If there is more than one vending machine nearby, multiple vending tiles will display in the Vending section.

Rewards

If the location your account is tied to on the backend has Loyalty enabled, you will see a Rewards tile on the app’s Home page. From this page you can view your rewards points, see how close you are to their next redemption, and redeem points.

Offers

Operators can have either clickable or non-clickable ads/offers within the mobile app. These are setup via Advana/Moblico. If the Operator makes use of this feature, depending on their configurations, clickable and non-clickable ads can display in a carousel on the Home page of the app. Clickable ads are typically for Offers. Offers will also be sent in the Notifications inbox.

Ads/Offers set up via Advana/Moblico are separate from ADM promotions.

Transaction History

From the History page, you can view their transaction history and receipts. Users will see filters for different transaction types. They have the ability to filter their transaction by All or by transaction type.

Account Management

You can tap the Account tab in the footer to manage their Account. From the Account page, you can:

• Access some of the same features as you can on the Home page, such as Send a Snack
• View or change personal info (name, email, etc.)
• Change the email address associated with your account View your Wallet (balances, linked cards, etc.)
• Link/edit a market card
• View FAQs
• View Terms & Conditions / Privacy Policy
• Sign out
  
  

Payment Methods

You can access your payment and account information from the Account page and the footer of the app.

• Use the Wallet option in the footer of the app to manage your payment methods.
  
  
• Use the Balances option under Settings to manage your payment methods, check your subsidy balance (if applicable), add payment cards, and manage payroll deductions.
  • To add funds to your account, on this page, tap Fund. This will open the Funding tray, where you can choose your preferred funding method. You can also enable Auto-Funding to automatically add a set amount to your account when your balance drops below a specified threshold.
    
    
• To add your account QR code to your phone's wallet, tap the Add to Apple Wallet button located in the Settings section. This enables faster checkout without needing to open the app.
  • Once account QR code is added, the Add to Apple Wallet button will no longer be visible.
    
    

Sign Up for Payroll Deduct

If the location your account is tied to on the backend recently enabled Payroll deduct, you will see a prompt display when you open the app stating that Payroll Deduct is available to be managed. If you want to sign up, you can tap Yes on this prompt.

1. From the app footer, tap Wallet.
   
   
2. On the Wallet page, you will see your request to use Payroll Deduct as either Pending or Active.
   
   
   

FAQs

FAQs can also be access on the app via Account management, then select the Help option in the list.

How do I request a refund?

In order to request a refund, reach out to the Market Provider. If you are unsure who your Market Provider is, ask your HR/Office Manager to acquire their contact information. 

How do I change my Location?

On the Home tab, select the Location drop-down in the top-left corner. With your Location Services on, the app can locate nearby markets. When you have selected your desired location, you will see any markets within the Location on the Home tab.

Alternatively, you can manually enter a Location code, which is a six-digit alphanumeric code provided by the café/market manager. On the Home tab, select the Location drop-down in the top-left corner. The Locations page will display, and you will see linked text at the bottom of the page stating, Manually Link New Location. Enter the code and save.

How do I turn off Auto-Reload?

From the Home page, tap Quick Fund, found under your QR Code. Tap Auto Reload and toggle off the switch for Enable Auto Reload, followed by the Save button.

I want to report an issue with an item or request a new item be added to my market. Who do I contact?

If you have an issue with any product purchased in your market, as well as any product requests, please reach out to your Market Provider. Ask your HR/Office Manager to acquire their contact information, if needed.

Do my reward points or reward status expire?

Points remain valid with annual purchases. Not making a purchase in 6 months results in point expiration.

Why don't I get notifications from the Connect & Pay app?

In your phone’s settings, enable push notifications for the Connect & Pay app. Once enabled, launch the app and moving forward, you should receive push notifications.