HelpCenter

365Dining - Order Ahead Operator Guide
Updated
Table of Contents
Key Terms
  • 365Pay App: Smartphone app that can be downloaded from the App Store or the Google Play store that allows consumers to use Order Ahead from their phone.
  • 365Pay Site: Mobile responsive website that allows consumers to place orders from a PC or website on their phone. (https://365pay.365rm.us/)
  • ADM: The tool to manage your markets and café locations, including menu management. (https://adm.365retailmarkets.com/)
  • Bump Bar: Device that attaches to KDS to provide another tool to navigate and manage orders displayed on the KDS.
  • KDS: Kitchen Display System. Touchscreen PC used by kitchen staff to manage all incoming orders.
  • Now Serving Device (AOpen PC): Small fanless PC that connects to the network to receive all orders being worked by the kitchen. The orders that are being prepared and the orders that are already prepared/awaiting pickup will be displayed on the Now Serving Screen.
  • Now Serving Screen: Computer monitor or TV connected to the Now Serving Device/AOpen PC used to provide a consumer facing view of the orders in the kitchen. It allows consumers to see the status of their orders.
  • RT/ReadyTouch/365Dining Device: Any of these terms may refer to the 365 kiosk used for dining, as well as the Order Ahead gateway.
  • Order Ahead: A feature that can be enabled when using at least a Meraki router, KDS, and ReadyTouch. This feature provides an opportunity for consumers to place orders with the operator's café remotely. This can be done via the 365Pay mobile app or the 365Pay site.
Key Stakeholders

The key stakeholders are the people who will play a role in the successful implementation of your project. Common stakeholders are:

  • Client: Individual(s) who are often responsible for gathering deliverables from the operator. They are the primary contact(s) for 365.
  • Operator Contact: Individual who coordinates the client resources.
  • Third Party Integration Contact: Third-party integration partner who works with the operator and client to implement the project.

 

Overview

This guide will provide you with details on how to modify your kitchen operations to accommodate scheduled orders sent to the kitchen remotely with Order Ahead. The 365Dining Order Ahead feature provides an opportunity for consumers to place orders with the operator's café remotely. This can be done via the 365Pay mobile app or the 365Pay site. The system is ideal for a touchless system that allows consumers to order their food without requiring face-to-face interaction or physical interaction with an on-site point of sale device.

In order to use the 365Dining Order Ahead feature, a location MUST have specific hardware components and configurations in place. The Order Ahead solution will require your kitchen staff to work from KDS (Kitchen Display Systems) and/or printers to prepare menu items for pickup without prior consumer interaction. The KDS acts as the central repository for the incoming orders. The KDS also provides a digital ticketing system to assist with managing orders and a consumer facing display to indicate where each consumer’s order is in the queue.

If you have the required components but do not have Order Ahead functionality setup yet and would like to make this available for your location, please reach out to your Sales representative.

 

Request Quote

Please contact your 365 Sales Representative at 888-365-7382 for more information and a quote.

 

Network Requirements

If using a local network, the local network administrator will need to verify the network is configured properly for our devices to communicate. Click HERE for the 365Dining / ReadyTouch network requirements.

 

Hardware & Functionality

The Order Ahead setup has required and optional hardware components. The three required components are the Meraki router, ReadyTouch, and a KDS. Optionally, the operator can order multiple KDS for different kitchen stations (deli, grill, etc.), a bump bar, a Now Serving setup, and/or lockers. This section will cover the cable connections, as well as detailed descriptions of each device.

Cable Connections Diagram

Below is a diagram of how the hardware components connect to each other.

connection.png

 

Meraki Router

This is a required component.
The Meraki Z1 or the Meraki Z3 router. 
z1.pngz3.png

 

ReadyTouch

This is a required component.
The ReadyTouch is most commonly used in either cashier service or self service mode with the Order Ahead setup (click HERE for menu service type definitions). The ReadyTouch is used as a communication point to process orders placed via cashier service, self service, the 365Pay app, or website and send them to the KDS for preparation.
readytouch.png

 

KDS (Kitchen Display Systems)

At least one KDS is required. Optionally, the operator can have multiple.
The KDS is a touchscreen device that provides staff with the tool to efficiently manage incoming orders. Orders will be routed to any stations in your kitchen that have other KDS or printers for kitchen staff to make items for that station (grill, deli, etc.). 
kdsdevice.png

  • There is a button for the All Day Items Counter that will display counts by menu item for station prep workers to see what is in the queue and stay ahead of the rush for certain items.
    kds1.png
  • Tickets are presented with the items ordered including any modifiers.
  • Tickets are tagged with “Remote Order” and “Carryout” if To Go is selected.
  • A pickup time is specified on the orders. A lead time can be set in the Order Ahead Settings. The lead time is how many minutes before a pickup time the order will display on the KDS for preparation.
  •  A timer begins counting up as soon as an order is presented on the KDS so kitchen staff can see at a glance how long an order has been in the queue.
    kds2.png
  • The kitchen staff can expand a large ticket that contains a lot of items or print the ticket to a chit printer.
    kds3.png
  • The CALL button is used to get the attention of the consumer through the Now Serving screen (mentioned below) by displaying their name/order number on the Now Serving side of the screen. Pressing the CALL button will add a tag to the ticket to indicate that it was called.
  • The BUMP button will move the order from the Meals tab to the Closed tab and remove the consumer’s order from the display on the Now Serving screen.
    kds4.png

 

Bump Bar

This is an optional component.
This connects to the KDS and allows kitchen staff to bump tickets, call tickets, etc. instead of touching the KDS screen directly.
bumpbar.jpg

 

Now Serving Screen Setup

These are optional components.
The Now Serving Setup consists of an AOpen PC and a 32" Monitor. The AOpen PC allows the order information to flow through and the monitor displays orders that are currently ready for pickup and orders that are being prepared.

 

AOpen PC

The AOpen PC can connect to any HDMI enabled screen to display the consumer’s orders as they are being prepared or ready for pickup. It is intended to provide consumers with a view of the current status of their order.

aopen.png

 

Now Serving Screen

nowserving1.png nowserving2.png
When the CALL button is used on the KDS, the consumer’s order will flash green, slide out of the Preparing section, and slide in to the Now Serving section of the screen.

  • The order will be prominently displayed at the top of the Now Serving section.
  • If that order has not been bumped and another order is called, that order moves down and is displayed smaller while the latest order called takes the top most prominent position.
  • If you call the original order again, the orders will trade places on the screen.
  • When the order has been bumped from the KDS, it will be removed from the Now Serving screen.
  • The Now Serving Screen can be configured to display in either landscape or portrait mode depending on the mounting options that are available.
    nowservingdisplay.gif

 

Lockers

This is an optional component.

Lockers can only be used with Order Ahead. Lockers can be added to your environment and used as a pickup location to keep food in a protected area. The lockers are not temp controlled, but they are insulated.

  • Kitchen Staff's Flow: When an order is placed with lockers as a pickup location, a chit will print out in the kitchen with a QR/number code for the order. Once the order is prepared, the kitchen staff would take the order and the chit to the locker system, scan the QR code or manually enter the number code on the touchscreen panel of the locker, then the next available locker would automatically pop open. The kitchen staff places the order in the locker and closes the door.
  • Consumer Flow: The consumer would place their order on the 365Pay app/website, they would then receive a receipt with a QR code and number code on it. When the consumer arrives on site, they would either manually type the number code in on the touchscreen panel on the locker, or they can scan the QR code from the receipt. The locker associated with their order will automatically pop open for them to grab their food. The QR/number codes are unique to each order.

Click HERE to view all articles on the locker systems.

lockers1.jpglockers2.jpg

 

Order Ahead Settings

There are various settings associated with Order Ahead throughout ADM. This section will cover the settings associated with the general order/consumer flow.

  1. Log into ADM

  2. Verify you have the correct organization selected in the upper right corner.

  3. From the Location tab, select the desired location.

  4. The Location Summary page will display. Click the Click here for location information and settings ( + ) button.
  5. Scroll down and locate the Order Ahead Settings section. This should be on the right side of the screen. The fields are defined below.
    orderaheadsettings.png
    1. Pmt Req at Time of Order: This field is not editable and is typically set to Yes. If set to Yes, the consumer will need to pay at the time the order is placed.
    2. Show Dining Preferences: If this field is set to Yes, you can then select whether you would like the customers to choose between either To-Go or Dine-In. These options would show in the app/website for the consumer.
    3. Define Pickup Locations: If Show Dining Preferences is set to Yes, there must be at least one location listed under Define Pickup Locations. These are locations the consumer can choose from to pick up their food. Below is a screenshot of how these would display in the app/website.
      Image26a-ScenarioE.png
    4. Mask Name/Anonymous Order: If this field is set to Yes, only the order number will display with the order on the KDS. The consumer will see the same on the Now Serving screen and on the KDS Monitor. If this field is set to No, you will see the following on the KDS:
      maskname.PNG
    5. Send to Kitchen Prior to Pickup: The number set in this field is the amount of minutes the kitchen will receive an order prior to the consumer's selected pickup time. For example, if this field was set to 15 minutes and the consumer selected a pickup time of 12:30pm, the order would display on the KDS for preparation at 12:15. The overall lead time for a location is set with this field. Additional lead time can be added per day/location - click HERE for more information on setting the additional lead time with Order Limits.
    6. Online Order Pickup Instructions: If there are any special instructions or mentions the consumer should know when picking up an order, place the text in this field. This will show on the app for the consumer.
    7. Disclaimer Messaging: The text entered in this field will show at the beginning of the consumer's order flow on the app/website. This would be used for any disclaimers (like allergen information), announcements, or promotions.
    8. Feedback Messaging: You can use this field to display contact information to the consumers. This screen will also automatically apply a hyperlink to any emails, phone numbers, or websites. For example, you can enter something like "Contact 555-555-5555 or email@email.com with any suggestions, questions, or concerns in the market" and the consumer will see this on the 365Pay app/website when ordering.

  6. Aside from the settings defined above, you can adjust the following to customize your Order Ahead menu/consumer flow (see sections in this guide for further information on each):
    • Hide Product on Zero Inventory: When enabled, you can set certain products within a location to be hidden when they have zero or negative inventory in ADM.
    • Modifiers: A modifier will allow you to add any additional items to a product which allows consumers to customize their orders. For example, a modifier could be a side or a topping for a product.
    • Upsell: The Upsell feature is a way for operator’s to entice consumers to add a product they may not have otherwise considered to their purchase.
    • Location Default and Product Level Location Print GroupsWhen assigned to a product, a Print Group determines which KDS the item will display on and which printer it will print to when ordered. A Print Group can be set in three different places - a location's default print group at the location level, at the product level within Location Summary, and/or at the menu level.
    • Menu Level Print Groups: When assigned to a product, a Print Group determines which KDS the item will display on and which printer it will print to when ordered. A Print Group can be set in three different places - a location's default print group at the location level, at the product level within Location Summary, and/or at the menu level.
    • Exclude Items From Menu: You have the option to hide a particular product from the Order Ahead menu and/or the kiosk menu. This means that the item would not be available for purchase on the mobile app/website or ReadyTouch device depending on the selections made.
    • Order Limits: An Order Limit is the amount of orders that can be accepted during a specified period of time. If all spots for a given time period are full, consumers will not be able to select that time-frame for pickup.
    • Static Menus: This option designates a menu as static so that it can be active all the time, while the day part menus are then the only part to be managed. The Static Menus are treated similar to menu services in that they are created by location and can be copied across one or more locations in which they can be edited.

 

Hide Product on Zero Inventory

This setting has to be enabled by 365 in the Location Summary within ADM. Once the setting has been enabled for the location by 365, the operator can then adjust the setting per product for a location.

  • When this setting is enabled and a product has zero or negative inventory in ADM, that product OR product modifier will not display on the location's Order Ahead app/website or on the ReadyTouch when the self service menu type is in use. If an item has zero or negative inventory, the consumer will receive a message stating "One or more of your cart items are sold out. Please remove them to checkout."
  • When this setting is set to disabled and a product has zero or negative inventory in ADM, the product or product modifier will still display on the Order Ahead app/website and on the ReadyTouch when the self service menu type is in use.

The steps below will walk you through adjusting the hide on zero inventory option for each product at a location:

  1. Log into ADM.

  2. Verify you have the correct organization selected in the upper right corner.

  3. From the Location tab, select the desired location.

  4. The Location Summary page will display. Click the Products tab within this screen (NOT from the top navigation bar).

  5. In the Products tab within the Location Summary, locate the Hide Zero Inventory column. It is set to No by default. To adjust, simply click into the field and select Yes from the drop-down. If the setting has not been enabled by 365 yet, you will not be able to adjust this field.

    NOTE: The column may be hidden. Click on the grey striped Hidden Column indicator between the Max Stock and In Inv column, then select Hide Zero Inventory from the drop-down menu and the column will display.


    Image3.png

 

Consumer View

When a consumer taps Checkout, the app determines if there are any items using the Hide Product on Zero Inventory feature in the cart, that have zero or negative inventory. If there are, the Sold Out message will display. Tap OK to dismiss the message.

The consumer will then return on the Cart screen. The item will have (Sold Out) displayed to the right. The consumer can tap the item marked with the red (Sold Out) label to remove it and continue through the checkout process.
Image6a.png Image6b.png Image6c.png

 

Product Management

In order for a product to be added to a menu, the product must first be setup in the organization's Global Product database, as well as extended to the desired location(s) via ADM. The sub-sections in this section will go through individual product settings, setting the location's default print group, setting the location's product level print group, and the upsell feature. After the desired products are added to the database and extended to the location(s), see the Menu Setup section of this guide to add the products to a cashier service or self service menu. The mobile app and website will always use the Self Service menu option.

 

Adding Product to Location Database

Click HERE for instructions on adding a product to the Global Product database and extending it to location(s). Some settings can be configured at the individual product level, location level, or menu level.

 

Modifiers

A modifier will allow you to add any additional items to a product which allows consumers to customize their orders. Modifiers can be used for ReadyTouch / 365Dining setups.

 

For instructions on settings up and linking modifiers for products, click HERE.

Consumer View

  1. The consumer starts ordering an item using the 365Pay App.

  2. When they reach the Item Info page, they can enter instructions to the kitchen to explain what they want with their order in the Special Instructions field. 
    Image45_-_42and42b.PNG
  3. The consumer enters their special instructions and then choses from the modifiers below. 

  4. When they have made their selections, they click the Add item button.

 

Upsell

The Upsell feature is a way for operator’s to entice consumers to add a product they may not have otherwise considered to their purchase. The upsell feature is available on the 365Pay Order Ahead app on the cart screen only.

NOTE: Upsell features will ONLY be visible on the 365Pay app for Order Ahead and will not yet be available on the RT devices for an Order Ahead location.

app.png


The upsell feature can be applied in two ways:

 

Transaction Level Upsell

  1. Click the Products tab, then select Upsells from the drop-down menu.

    NOTE: You will see Upsells under the Admin tab only if you have permissions to at least one Order Ahead location AND an Order Ahead location can only have ONE active transaction level upsell at a time.


    Image1.png
  2. The Upsell – Transaction Level List screen will display. Select the Upsell Name you'd like to edit, or you can create a new upsell by selecting the location name from the drop-down to the left of the Create New button, then click Create New. You can also delete an existing Upsell from this page by clicking the trash icon if needed.
    Image2.png
  3. Whether you are editing an existing upsell or creating a new one, you will see the following editable fields:
    upsell1.png
    1. Upsell Name: This is the text that will display on the app for the upsell section in the consumer's cart. For example, this can say something like "Add a beverage?"
    2. Active: This will be checked by default. If you need to turn off an upsell or pause it for any reason, uncheck the Active checkbox. That will prevent it from showing in any consumer carts.
    3. Limit Upsell Items That Display To No More Than: This field is optional. If you enter a number in the  box, you can limit the upsell list presented to the consumer to no more than the number you have entered. We recommend a maximum of five upsells being displayed for the best consumer experience. For example, if you have 10 products in the upsell list in ADM but have this field set to 5, the top 5 products will show in the upsell list in the upsell list within the consumer's cart screen after any removals. Removals may consist of skips from products already in the cart, skips from categories already in the cart, zero inventory items, products with modifiers, and upsell products not in the current menu. The remaining upsell list after removals will display according to the order they are listed within ADM. See the next step in this section for more information on rearranging the order products are displayed. 
      • If you do not enter a number, then ALL upsells remaining after any removals will appear in the cart screen as upsell options for the consumer. Removals may consist of skips from products already in the cart, skips from categories already in the cart, zero inventory items, products with modifiers, and upsell products not in the current menu. The remaining upsell list after removals will display according to the order they are listed within ADM. For example, if you have 10 products in the upsell list in ADM, all 10 products (after removals) will show in the upsell list within the consumer's cart screen. See the next step in this section for more information on rearranging the order products are displayed. 
    4. Skip Products Already In Cart: Any upsell products that are already in the consumer’s cart will not appear in the cart screen as upsell options for the consumer. This setting is optional.
    5. Skip Categories Already In Cart: When creating a product, you can set up to three categories on one product. For Upsells with this box checked, the system will ONLY check Category 1 categories against cart products. If a product in the cart shares the same category as a product within the Upsell list, the upsell products in that category will not appear in the cart screen as upsell options for the consumer. The Category 2 and Category 3 level of categories will not be checked against cart products.

  4. You can add or delete products from the Upsell list. The add button will show to the right of the category column. The delete option will show to the right of the category column once a product has been added. You can also rearrange the order of products in the upsell list simply by clicking the arrow icon in the Order column, dragging it, and dropping it in the desired order. This is the order the upsell products will display in on the consumer's cart.
    upsell2.gif
  5. Be sure to save if any changes were made.

 

Consumer View

In the example below, a consumer selected bottled water. After the consumer selected bottled water, the system removed that item from the upsell list and replaced it with the next upsell in line (which is Clif Bar in this case).
Image6c.png

 

Product Level Upsell

The Upsell section will only be visible in the Product Summary if the product is extended to at least one Order Ahead location within the organization. 

  1. Log into ADM.

  2. Click the Products tab, then select Global Products.

  3. Search and select the product you'd like to add an upsell to.

  4. Scroll down to the Upsell section within the Product Summary (below the Modifiers section).
    • If you have existing upsells on the product, you can add or delete products from the Upsell list. The add and delete button will show to the right of the product drop-down. You can also rearrange the order of products in the upsell list simply by clicking the arrow icon in the Order column, dragging it, and dropping it in the desired order.
    • If you have not created an upsell for the product yet, the Upsell section will not have any tabs to start. Click the + to create your first Upsell and continue to the next step in this section.
    Image7.png
  5. Give your Upsell tab a name and click Create.
    Image8.png
  6. Your tab will be created. You will then see the Tab Name and Tab Display Name fields. The Tab Name is only visible within ADM and should be the name you just entered in the previous step. The Tab Display Name will be used in the 365Pay app/website as the title of the Upsell screen.
    Image9.png
  7. Click Create New Upsell to create your first Upsell under the tab. Enter the Name for this first Upsell section. This Name will be the first section for upsells that the consumer sees on the upsell screen below the screen title.
    Image10.png Image11.png
  8. Add one or more product upsells to this first Upsell section. You can add as many upsell sections as needed under one singular tab tab. In this example, “Salty Snacks” and “Sweet Snacks” are the two Upsell sections with upsell products below each section.
    Image12.png
  9. You have as many upsells sections under a tab as desired OR, alternatively, you can create another tab (upsell screen) to create an upsell “flow” in the 365Pay app.
    Image13.png

 

Consumer View

Below is how the screens would flow depending on the ADM settings:
Image12.png Image13.png

In the example below, the consumer selected Cheese Cake Slice and Dasani Water 16.9 oz as from the Need a little extra? upsell list. Both were upsells associated to the Hamburger.
Image14.png

 

Location Default and Product Level Location Print Groups

When assigned to a product, a Print Group determines which KDS the item will display on and which printer it will print to when ordered. A Print Group can be set in three different places - a location's default print group at the location level, at the product level within Location Summary, and/or at the menu level.

  • If there are menu level print groups set for a particular product, the menu level print groups will override the default location or product level print group setting.
  • If there are NO print groups set at the menu level for a particular product, the default location or product level print group setting will be used.
    • If NO menu level print group is set, but a default location AND product level print group are set - the product level print group will take precedent.

This section will cover setting the location's default print group, as well as setting the print group for a product at the location level. Menu Level Print Groups will cover setting the default print group for a product at the menu level.

  1. Log into ADM.

  2. Verify you are in the correct organization in the upper right corner.

  3. From the Location tab, click the desired location name.

  4. The Location Summary will load. Click the blue Click here for location information and settings ( + ) button.

  5. Locate the Default Print Group field and select the desired print group you would like to be set as the default for the location as a whole. This will apply any time there is not a product level print group set in Location Summary or any time there is not a menu level print group set.
    • The print group options you see in the drop-down are initially setup on the back-end by 365. If you do not see any print group options listed, please contact 365 Support for assistance with setting them up.
  6. If you would like to set some products to use a specific print group for the location that differs from the default print group, continue to step 7. If you only wanted to set the location's default print group, be sure to Save and changes you made during step 6, then run a full sync.
    printgroup1.gif
  7. If some products should have a default print group set for a location that differs from the location's default print group, scroll to the bottom of the Location Summary and click the Products tab.

  8. Click into the Print Group field for the desired product and select the desired print group.

  9. Save your changes and do a full sync.
    printgroup2.gif

 

Menu Setup

You can setup menus to display on the ReadyTouch device and the Order Ahead menu on the mobile app or website Without the menu setup, products will not display for the consumer. This sub-section will cover creating a menu, displaying all menu products in one singular tab on the consumer end, menu level print groups, excluding products from the Order Ahead menu, and setting order limits.

 

Create a Menu

For descriptions of menu service types and instructions on creating a menu, click HERE. The 365Pay app and website will always use the Self Service menu option.

 

Menu Level Print Groups

When assigned to a product, a Print Group determines which KDS the item will display on and which printer it will print to when ordered. A Print Group can be set in three different places - a location's default print group at the location level, at the product level within Location Summary, and/or at the menu level.

  • If there are menu level print groups set for a particular product, the menu level print groups will override the default location or product level print group setting.
  • If there are NO print groups set at the menu level for a particular product, the default location or product level print group setting will be used.
    • If NO menu level print group is set, but a default location AND product level print group are set - the product level print group will take precedent.

This section will cover setting the print group at a menu level. Location Default and Product Level Location Print Groups will cover setting the default print group for a product at the location level or the default print group for the location as a whole.

  1. Log into ADM.

  2. Click the Menu tab, then click Self Service.

  3. Click Expand All in the menu category of your choice. You will then see checkboxes for print groups per product at the menu level. 
    • The print group options you see are initially setup on the back-end by 365. If you do not see any print group options listed, please contact 365 Support for assistance with setting them up.
  4. If any changes were made, click Save. Then go to the Location Summary and run a full sync.
    menuprintgroup.gif

 

Display All Products in One Menu Tab on App/Website

When creating menus, products typically are placed into various categories such as Sandwiches, Sides, Beverages. However, we offer the ability to display all menu items in one singular tab on the consumer end. 

For instructions on enabling the All menu button functionality, click HERE.

 

Exclude Items From Menu

You have the option to hide a particular product from the Order Ahead menu and/or the kiosk menu. This means that the item would not be available for purchase on the mobile app/website or ReadyTouch device depending on the selections made.

For instructions on excluding an item from a menu on the kiosk and/or Order Ahead menu, click HERE.

 

Order Limits

An Order Limit is the amount of orders that can be accepted during a specified period of time. If all spots for a given time period are full, consumers will not be able to select that time-frame for pickup.

For further information and instructions on setting up Order Limits, click HERE.

 

Static Menus

This option designates a menu as static so that it can be active all the time, while the day part menus are then the only part to be managed. The Static Menus are treated similar to menu services in that they are created by location and can be copied across one or more locations in which they can be edited.

For instructions on setting up a Static Menu, click HERE.

 

Consumer Experience

This section will show the consumer's experience when ordering via 365Pay app or website.

 

Using the 365Pay App or Website

The consumer can either place their order and pay through the 365Pay app or through https://365pay.365rm.us/

  1. Consumers should download the 365Pay App from the Apple Store or the Google Play Store. They can also use the website (https://365pay.365rm.us/) instead of the app. In either case, they will have to register an account with an email address if they do not have one setup for the app/site already. Please note that the login credentials for the app/website are NOT the same as the kiosk account login.
    mceclip12.png

  2. When consumers have registered an account, they will open the app and select the Shop button at the bottom of the screen.
    mceclip13.png

  3. They will select Link Location.
    mceclip14.png

  4. Consumers will enter the six-digit Location Code provided by you.
    • When your location is enabled with OrderAhead, your consumers will need to know the Location Code for your location in order to access the Order Ahead menu. This will be provided by the 365 Implementation team for you to provide to your consumers. You can also obtain this from the Location Summary in ADM.
      locationsummary.png
    mceclip15.png

  5. If any disclaimer messaging was setup, they would show after linking the location.

  6. Now they can begin shopping by selecting the location.
    mceclip16.png

  7. They select a pickup time.
    mceclip17.png

  8. Consumers can search by typing key words in the Search field or by sliding through the categories on the menu and selecting the item(s) they want to order.
    mceclip18.png

  9. Items with modifiers will display for the consumer to select. They select Add Item when they are done.
    mceclip19.png

  10. A small icon at the bottom of the screen indicates that items have been added to their cart. Consumers select that icon to checkout.

  11. Consumers can change to another pickup time if they choose, as long as it is still available.

  12. Consumer select Checkout.

  13. Consumers can choose an email receipt.

  14. Consumer selects Done and the order is sent to ReadyTouch and eventually to KDS.

 

Picking Up Order in Café

If a Now Serving screen is included in the location's setup, the consumer's order will display on this screen when the order is called from the KDS. See the KDS section of this guide for more information on KDS functionality.
mceclip20.png

  1. When the consumer order is ready or the kitchen staff needs to ask a clarifying question, the consumer’s order will flash green, slide out of the Preparing section, and slide in to the Now Serving section of the screen.
    • The Order will be prominently displayed at the top of the Now Serving section.
    • When the consumer has responded to the order call and the order is handed to them, the consumer’s order will be removed from the Now Serving screen.

  2. If the consumer selected a locker system (if applicable) as a pickup location, they would have received a receipt with a QR code and number code on it. When the consumer arrives on site, they would either manually type the number code in on the touchscreen panel on the locker, or they can scan the QR code from the receipt. The locker associated with their order will automatically pop open for them to grab their food. The QR/number codes are unique to each order.

 

Configuration Examples / Consumer View

Scenario 1: Hide Dining Preferences

If you do not want the consumer have dining preferences displayed, you can hide the dining preferences from the app/website. The Show Dining Preferences would be set to No.
hide.png

  1. The consumer opens the 365Pay app/website.

  2. Consumer selects the Order Ahead location (in this case Metro Café) from the Shop tab.

  3. The system automatically checks the server/reservation API to verify which order slots have not met their maximum order limit. All order slots that have not met their limit are visible in the Pickup Time list. Any order slots that HAVE met their limit will not appear in the Pickup Time list.

  4. The consumer selects their Pickup Time.
    mceclip0.png
  1. The consumer selects the items they want to order and clicks Checkout.
    Note: No preparation methods (Dine-In, To-Go, etc.) are shown on the Metro Café screen.
    mceclip1.png
  1. If the order time slot is still available by the time of checkout, the order is processed and the Receipt screen displays for the consumer.

    If the order time slot has expired and is no longer available, the consumer will see a message stating Uh Oh! This pickup time is no longer available. Please select another pickup time. When the consumer presses OK, the message closes, and they receive a prompt to select another Pickup Time. The system will run through the checkout process again after they select a different Pickup Time.
    Image23b-ScenarioB.png

 

Scenario 2: Dine-In Only

If you would only like the Dine-In option to show for selection on the app/website, the Show Dining Preferences field should be set to Yes and the To-Go checkbox should be unchecked. Only the Dine-In option should be checked. Verify Dine-In is also selected for the desired pickup locations.
dineinonly.png

  1. The consumer opens the 365Pay App.

  2. Consumer selects the Order Ahead location (in this case Metro Café) from the Shop tab.

  3. The system automatically checks the server/reservation API to verify which order slots have not met their maximum order limit. All order slots that have not met their limit are visible in the Pickup Time list. Any order slots that HAVE met their limit will not appear in the Pickup Time list.

  4. The consumer selects their Pickup Time.
    mceclip0.png
  5. The consumer selects the items they want to order and clicks Checkout.
    Note: The Dine-In preparation method is shown on the Metro Café screen.
    mceclip1.png
  6. If the order time slot is still available, the order is processed, and the Receipt screen displays for the consumer.

    If the order time slot has expired and is no longer available, the consumer will see a message stating Uh Oh! This pickup time is no longer available. Please select another pickup time. When the consumer presses OK, the message closes, and they receive a prompt to select another Pickup Time. The system will run through the checkout process again after they select a different Pickup Time.
    Image23b-ScenarioB.png

 

Scenario 3:  To-Go Only

If you would only like the To-Go option to show for selection on the app/website, the Show Dining Preferences field should be set to Yes and the To-Go checkbox should be checked. The Dine-In option should be unchecked. Verify To-Go is also selected for the desired pickup locations.
togoonly.png

  1. The consumer opens the 365Pay App.

  2. Consumer selects the Order Ahead location (in this case Metro Café) from the Shop screen.

  3. The system automatically checks the server/reservation API to verify which order slots have not met their maximum order limit. All order slots that have not met their limit are visible in the Pickup Time list. Any order slots that HAVE met their limit will not appear in the Pickup Time list.

  4. The consumer selects their Pickup Time.

  5. The consumer selects the items they want to order and clicks Checkout.
    Note: The To go preparation method is shown on the Metro Café screen.
    mceclip2.png
  6. If the order time slot is still available, the order is processed, and the Receipt screen displays for the consumer.

    If the order time slot has expired and is no longer available, the consumer will see a message stating Uh Oh! This pickup time is no longer available. Please select another pickup time. When the consumer presses OK, the message closes, and they receive a prompt to select another Pickup Time. The system will run through the checkout process again after they select a different Pickup Time.
    Image23b-ScenarioB.png

 

Scenario 4: To-Go and Dine-In

If you would like both the To-Go and Dine-In options to show for selection on the app/website, the Show Dining Preferences field should be set to Yes and the To-Go and Dine-In checkboxes should be checked. Verify To-Go and Dine-In are checked for each desired pickup location as well.

togodinein.png

  1. The consumer opens the 365Pay App.

  2. Consumer selects the Order Ahead location (in this case Metro Café) from the Shop screen.

  3. The system automatically checks the server/reservation API to verify which order slots have not met their maximum order limit. All order slots that have not met their limit are visible in the Pickup Time list. Any order slots that HAVE met their limit will not appear in the Pickup Time list.

  4. The consumer selects their Pickup Time.

  5. The consumer selects the items they want to order and clicks Checkout.
    Note: Both the To go and Dine-In preparation methods are shown on the Metro Café screen. The preparation method the customer selected will be highlighted in blue.
    mceclip3.png
  6. If the order time slot is still available, the order is processed, and the Receipt screen displays for the consumer.

    If the order time slot has expired and is no longer available, the consumer will see a message stating Uh Oh! This pickup time is no longer available. Please select another pickup time. When the consumer presses OK, the message closes, and they receive a prompt to select another Pickup Time. The system will run through the checkout process again after they select a different Pickup Time.
    Image23b-ScenarioB.png