Purpose

This article walks through how to manage devices and view relevant device information in the 365Ops app.

The app can be downloaded via the App Store or Google Play Store.
 

Future Release Notice

Process

Log In and Confirm Org/Location(s)

1. Open the 365Ops app and log in with ADM credentials.

   
2. At the bottom of the Dashboard, there is a navigation bar to reach different sections. Tap the filter icon to open up the Organization and Location selection page.
   
3. Ensure the correct Organization and Location(s) are selected from the dropdowns, then tap Done to confirm.
   

Reach the Devices Page

From the Dashboard, there is the option to:

• View and manage all devices: Tap the monitor icon in the toolbar at the bottom of the page to reach the Devices page for all devices.
  
• View and manage devices with HSA lockout issues: At the top of the Dashboard under Hardware issues, the number of devices in HSA lockout will display. If there are any, tap View all to reach the Devices page with a pre-filtered list of all devices in HSA lockout.
  • Please see the PicoPlatform/Vision Smart Stores - Remote Reset HSA Lockouts Guide for more information and important considerations, and the 365Ops App - Remote Reset HSA Lockouts [Future Release] for instructions on how to remotely reset HSA in Vision Hub when enabled.
    
• View and manage devices with connectivity issues: At the top of the Dashboard under Hardware issues, the number of devices with connectivity issues will display. If there are any, tap View all to reach the Devices page with a pre-filtered list of all devices with connectivity issues.
  

View and Manage Devices

The Devices page shows a list of devices with identifying info and device management options. There is a search bar at the top to search devices, a chat icon for chat support, and a filter icon to filter device search.

The following information will display for each device:

• Device name
   
• Location
   
• Temperature icon (Green = Normal ; Red = HSA Lockout)
   
• Connectivity icon (Green = Online; Red with a line through it = Offline)
   
• Recent Activity:
  • Last Sale
  • Last Restock
  • Planogram (when the planogram was last populated, or empty if there is no planogram)

There are 3 buttons on the device listing for further information and configuration options: Configuration, Health and Planogram as described below.
 

Configuration Button

Please Note: The Configuration button is only visible to those with Vision Smart Stores and does not pertain to other kiosks.
 

From the Device List page, tap the Configuration button to see the device's configuration. This will show:

• Smart Store ID (previously known as Stockwell ID)
• Type
• Manufacturer
• Cabinets (number of cabinets)
• Cabinet Configuration (configuration with number of shelves and cameras per cabinet)

Health Button

From the Device List page, tap the Health button to see information on the device's health with management options.

• Temperature: shows temperature status with description of action needed. 
  • If the device is in HSA lockout and remote HSA resets are enabled, an HSA reset button will display. 
    • Please see the PicoPlatform/Vision Smart Stores - Remote Reset HSA Lockouts Guide for more information and important considerations, and the 365Ops App - Remote Reset HSA Lockouts [Future Release] for instructions on how to remotely reset HSA in the 365Ops app when enabled.
       
• Connection: shows connection status with description of action needed.
   

• Sync now and Reboot: If the unit is online, Sync now and Reboot buttons will display to sync or reboot the device.

  

Planogram Button

From the Device List page, tap the planogram button to view and edit the planogram for the device.

The top will show identifying information: device, org, location, and last restock images. There will also be an Unlock and restock button to unlock and restock the device. (See the Vision Smart Stores - Service Mode and Restocking Process [Future Release] Guide for more information.)

 

Scroll down to see the interactive planogram. It will show the current planogram for the device with the option to edit.
  To edit the planogram:

1. Tap the applicable cabinet to build out the planogram for (if not already selected).
    
2. Tap the magnifying glass icon to bring up product search.
    
3. Search for and select a product to add to the planogram.
    
4. Tap the applicable slot(s) to add the product to.
    
5. Once a product is in a slot, tap the checkbox on the desired slot (if needed) to bring up options to:
   1. Edit image
   2. Insert slot
   3. Remove (product from slot)
       
6. At the bottom are cancellation buttons to undo the last action or cancel changes made (if needed):
   1. Tap the left arrow button to undo the last action.
   2. Tap the Cancel changes button to cancel changes made.
       
7. When finished, tap Save planogram to save changes to the planogram.

Interactive Planogram Demo

For a tour of the interactive planogram functionality, select the From Devices button in the navattic demo below.