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PicoPlatform/Vision Smart Stores - Remote Reset HSA Lockouts
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PicoPlatform/Vision Smart Stores - Remote Reset HSA Lockouts
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Purpose

This article goes over HSA Lockouts for PicoPlatform/Vision Smart Stores - what an HSA lockout is, which devices are supported, how to reset HSA onsite, and how to enable/perform HSA resets remotely.
 

What is a "HSA Lockout"?

The HSA (Health Safety Alerts) is a regulatory standard from NAMA and NSF to ensure operators and manufacturers a protected against health safety issues that may arise from stocking and vending perishable foods in a smart cooler. 

At this time, and depending on the primary operation of the cooler, HSA alerts may be enabled and lock the smart cooler. When enabled, If the temperature of the cooler exceeds 41°F for 30 minutes, the cooler locks to prevent your customers from purchasing and consuming any perishable foods. The best way to reset the alerts is to perform a site visit to ensure the items in the cooler are safe to consume and then disable the alerts. 

Important: Operators are responsible for the contents of their coolers and to discard spoiled products. We strongly recommend that you do not remotely reset an HSA lockout if the cooler contains perishable products.
 

Supported Devices

Remote HSA reset is supported on:

  • PicoCoolers (Scan and Go)
    365 - PicoCooler Mock up.jpg
  • All 365 Smart Vision Stores - coolers and freezers - manufactured by Minus Forty.  
    365 - PicoCooler Vision Mock up.jpg
  • Stockwell 2.0 
    365 - Stockwell Mock up.jpg

  • Imbera Coolers with a CV-Box sticker showing FW: 431 or FW: 831.

    365 - Imbera cooler side view.jpg 365 - Imbera cooler back sticker.jpg 
    • The CV-Box sticker is located at the back of the Imbera Cooler.
    • Imbera Coolers with a sticker showing FW: 427, or with no sticker, do not support remote HSA reset.
       

Process

On-Site: Reset at the Pico

Drivers who are at the cooler can reset an active HSA lockout directly from the Pico’s Driver Menu. You do not need to opt in to the remote reset feature to perform an on-site reset from the Pico.

Please Note: The Reset HSA Lockout button will only appear in the Driver Menu if the Pico is in actively an HSA Lockout, and the device supports this function.

To reset the lockout on the Pico:

  1. Tap the top-left corner of the Pico screen five times.
     
  2. Enter your driver PIN to open the Driver Menu.
     
  3. Select Reset HSA lockout.
    365 - Pico Screen HSA Driver menu example.png
  4. The lockout will reset immediately.
     

Offsite: Reset through ADM

Operators who do not stock perishable products can opt in to remote HSA resets on supported devices. Once this feature is enabled, an active HSA lockout can be reset through ADM without sending a driver to the location.

Remote reset is only available when:

  • Your organization has opted in to the remote HSA reset feature.
     
  • The affected device is supported. (See Supported Devices section above.)
     
  • The cooler is actively in an HSA lockout.

The Reset HSA lockout button in ADM is active only when all these conditions are met.
365 - ADM Reset HSA example 1.png

How to Opt In to Remote HSA Resets

  1. Email 365vision@365rm.com to request a consent form.
     
  2. Complete the form and return it to the same email address.
     
  3. Once the request has been processed, remote HSA resets will be enabled for all locations in your organization and you will be notified.
     

How to Perform HSA Resets Remotely (Once Enabled)

  1. When the device enters an HSA lockout, you will receive an email notification (if configured in ADM).
     
  2. In ADM, navigate to Organization > Location > Device Summary.
     
  3. Select Reset HSA lockout.
    365 - ADM Reset HSA example 2.png
  4. Allow a few minutes for the reset to complete.