Purpose

This article serves as the user guide for the Stockwell 2.0 device. It covers how to move the device into the desired location, how to set it up, and common questions about the device. 

For information on the specifications of this device, please see the Stockwell 2.0 Spec Sheet. For troubleshooting issues, please see the articles in the Stockwell 2.0 Troubleshooting and Maintenance folder. 

Location Deployment Request

This device does not currently support Self Provisioning. Please submit a location deployment request via the Stockwell 2.0 & PicoCooler Vision Deployment Request Portal to have your device provisioned. This request will take 3-5 business days to be processed. After it has been processed, you may then continue with the setup steps below.

A Location Deployment Request should be submitted at least 3-5 days before a location goes live. The request is needed in order for the 365 team to set up your device in ADM, create a schema for the store.

These requests require the following information: 

• Metro
• ADM ORG
• Store Number
• Location Name
• Address
• City
• State
• Zip
• Contact Name
• Contact Email
• Contact Number
• Go-Live Date
• User Access Requests - Techs, Drivers, and Ops need access to:
  • the Stockwell Operations Site
  • The ADM Org
  • The Restockwell App loaded on the handheld.

Create a location deployment request by visiting Stockwell 2.0 Location Deployment Request. 

Difference between Stockwells and Other Devices

Unlike other 365-related devices, the Stockwell website is used for creating the planogram/schema, not ADM. However, inventory and product management will still be handled in ADM (or within your VMS, if you are using an integration). Stockwell will also automatically receive the products from ADM. Product images will need to be applied to any new products within the Stockwell website.

Additionally, GMA Subsidies, Gift Cards, Menus are NOT available with Stockwell.

Moving a Stockwell 2.0

As mentioned on the Stockwell 2.0 Spec Sheet, this device requires two power outlets: one for the technology and dry compartment, and one for the refrigerator compartment. Please choose a location for your device that can support these needs. 

No matter how the device is moved, extreme caution should be used. A Stockwell unit weighs 400lbs (181kg), so please take care when moving your device. 

Setting Up the Stockwell 2.0

Cooler Door Alignment

1. Once the unit is placed in its final location, use a carpenter level to level the unit. Proper leveling of the unit is important for the door closing and water drainage during the defrost cycle. If the unit cannot be completely leveled, you may need to adjust the latches to compensate.
    
2. Unlock the cooler doors with a transaction or by following the steps located in the article Due North (MinusForty) - Unlocking Coolers using the Temperature Controller. Note that you will not be charged for this transaction, as no products will be leaving the unit.  
    
3. Use a Philips head screwdriver to loosen the two screws of the latching mechanism. With the screws loosened, move the latch up or down as needed. 
    
   
4. When better alignment has been achieved, tighten the screw back into place.
    
5. Perform all three door closing tests listed below. Please note that all three tests must be successful to ensure that door will lock in as many scenarios as possible.
    
   • Short range test - put your hand in between the door and body of the unit, then remove your hand so that the door shuts from a short distance. If the door latches properly, move on to the next test. If the door does not lock, readjust the latch and try these tests again. 
     
     
   • Medium range test - Open the door to an approximately 45-degree angle, or about halfway open. Release the door, allowing it to swing shut. If the door latches properly, move on to the next test. If the door does not lock, readjust the latch and try these tests again. 
     
     
   • Long range test - Open the door all the way to a 90-degree angle and let the door swing shut. If the door does not lock, readjust the latch and try these tests again. If the door does latch properly, the lock is operational, and your cooler is ready for business. 
     

Technology Setup

As is noted in the Stockwell 2.0 Spec Sheet, the technology/ dry compartment requires 0.5 amp at 115VAC. The refrigerator compartment power cord pulls 1.6 Amp at 115VAC.

1. Ensure all internet connections have been plugged in before turning on the device.
   
   
2. Plug in the store.
   
   
3. Allow the store 4–6 minutes to boot up. While this occurs, a yellow error message will be visible, informing you that cooler functions are disabled during the start-up process. 
   
   
4. For the next part of the setup process, the Health Safety Lock will engage. To indicate this, you will see a red error message reading "Cooler Safety checks have failed, please contact Operator". This is normal at this stage, and is part of the setup process.  
   Locate the controller below the screen at the bottom of the Store. Hold the down arrow button on this controller for five (5) seconds to clear the error. You will see three dashes ("---") on the screen when the error has successfully been cleared.
   
   

Temperature Controller Settings

For coolers made by Due North (formerly known as MinusForty), the operator can decide if the cooler can be unlocked via the temperature controller, or if they would like to disable this setting to mitigate potential risk.

For more information on setting up the Temperature Controller, please see the article Due North (MinusForty) - Unlocking Coolers using the Temperature Controller.

Adding Products to Stockwell 2.0 Schema

Once products are added to ADM and extended to your Location, the next step is to add the products to your market's schema.

Please see the article Stockwell 2.0 - Stockwell 2.0 Schema for more information. 

365Ops App - Stockwell Service Images

Stockwell devices have additional management features in the 365Ops app. These features allow operators to take service images of the device. 

Learn more about this process in the article Stockwell 2.0 - Market Service Mode and Restocking Process.

Hours of Operation

This setting enables Operators to restrict access to locked/controlled access 365 devices, based on day and time settings. When the hours of operation settings have been enabled, and the device is out of operating hours, a screen will display on the device. This screen notifies consumers that the device is not currently available. The screen will also show the days/time when the device will be available again.

This feature is only available on Controlled Access devices.

Enabling Hours of Operation on your device

1. Log into ADM.
   
   
2. Navigate to the location of the device. 
   
   
3. Click the device name to go to Device Summary.
   
   
4. Navigate to the Cooler Settings and ensure that it is set to Controlled.
   
   
5. Click the pencil icon to edit the Hours of Operation table. 
   
   
6. Set start and end times for each day or check the box to mark as closed for the day.
   
   
   1. Up to 3 time slots can be set per day by clicking on the blue plus icon.
      
      
7. Click Save at the bottom of the screen once the times are set.
   
   
8. Click Update Prices & Full Sync. If a full sync is not sent, the hours will not go into effect until the following day. 

Stockwell Training

If you would like to set up additional training, please fill out the Training Request Form and choose Planogram Overview for Stockwell to schedule a training. (Note: If you have never used ADM before, make sure to choose the ADM training instead, as ADM is the main backend management software that will be utilized.) (Note: Do not choose the Basic Training form for this)

FAQ

Please see the article Stockwell 2.0 - US and International - FAQ for more information.