Purpose
This article outlines the functionality of the 365Ops App with regards to the features, including how to access device information, manage inventory, and monitor locations while in the field.
Overview
The 365Ops app (365 Operator app) provides many features that operators can use to manage their locations and devices. Some of these features include rebooting and syncing, checking device connectivity status, total daily revenue, and more.
This app also provides key functionality for some products. Devices such as the 365Beacon use this app in the self-provisioning process. The PicoVend Mini uses this app for vending services, such as adjusting inventory and performing test vends.
General App Features
Installing and Logging into your ADM Account
- Download the 365Ops app from the Apple App Store or Google Play Store.
- Open the app once installed.
- Select the ADM Login option. The 365Ops app uses the same login credentials used for accessing ADM. Enter your email address and password.
- Tap LOGIN.
Home Tab Settings
Upon logging into the 365Ops app, the Home tab is the main screen to appear. From the Home tab, you have access to a variety of settings, which are described below.
If you do not see an org or location that you should have access to, reach out to your management team to ensure your account is linked to the org/location in ADM.
Organization Information
Any organizations you are linked to will appear on the home tab when you log into the app.
Tap on an org name to select it, and you will now see all Locations tied to that org. You will also find the combined financial information for all the locations in a gray banner. This financial data can be configured to display or not display per Org. This must be configured by 365.
You may also access the Product Information from this screen.
Location Data
Once the location is selected from the Organization list, the location data will be visible. Here you will find the Device Connectivity Status of all devices at that location, and you may tap on the name of a device to view more Device Data.
Device Data
Once a device has been selected, the device data is available. This shows the Device Connectivity Status, as well as the date and time of the last full sync, the serial number, and the display date.
Device Connectivity Status
Device connectivity status is displayed next to the org or location name, and is also visible from the Device Data page. It indicates the number of devices online, offline, or in local mode.
The color of the symbol indicates connectivity status, and the number represents the number of devices in that particular status.
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Red = Offline
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Yellow = Local mode
- Green = Online
Product Information
You can find Product information under the Organization view.
More information about a product can be seen by selecting the name. This will show the product's category, scan codes, locations, price, tax codes, and more.
Some product details can be edited from this screen. For example, the image for the product may be changed by selecting the camera button, which will allow the app to take a photo from the phone's camera.
Inventory Tab
The Inventory tab will redirect you to 365MobileInventory.com. For more information on inventory, refer to the article: ADM - How to Use the Mobile Inventory App.
Support Tab
The Support tab allows and Operator to reach the Support team via email or chat directly inside the app.
For the chat option, interact with the Support bot by typing in your inquiry - the more details provided, the better. We've enhanced our 365 Bot to deliver more accurate responses. We recognize that there may be instances where the bot doesn’t fully address your needs, so we’ve implemented measures to ensure a seamless connection to a live agent when necessary.
For more information on live chat, please reference the article Support Live Chat Guide.
Other Settings
By selecting the three-line menu icon in the upper left-hand corner of the screen, you can open the main menu of the app. This menu lets you change your password or log out of the app.
Device Specific Features
Some features of the 365Ops App are only available with certain types of devices.
Beacons Tab Settings
The Beacons tab on the 365Ops app allows the operator to manage and self-provision these devices. For more information on the Beacon tab, refer to the article: 365Beacon - Operator Guide, as well as the 365Beacon - Self-Provisioning Guide.
Please note that Bluetooth functionality must be enabled to access the Beacon devices via this app.
PicoVend Mini - Vending Features
The 365Ops app allows an operator to log in using their AVLive account to access vending settings. Bluetooth connectivity is required for the 365Ops app to discover your PicoVend Mini devices.
Vision Smart Stores - Service Records and Planograms
Vision Smart Store devices have additional management features in the 365Ops app. These features allow operators to view and edit planograms and create service records of the device.
For more information, please see the article: cvProducts - Market Service Mode and Restocking Process - USA.
Restock Tab
The Restock tab will only appear if devices that utilize the on-site restock shortcut are assigned to the Operator logged into the app.
If no devices that utilize the functionality are available the tab will not appear.
Click on the Restock tab to be provided a QR code that can be scanned on the device.
Once the QR code is scanned the 365Ops app will take the Operator to the device page for that device. From the device page various device actions can be performed, such as starting a service record, or unlocking the cooler.