Support - Live Chat


We are happy to announce our brand new Live Chat contact channel for all your Support needs.




When will live chat go live?

Live chat is available now


What brands offer live chat?

365 Retail Markets, Avanti Markets, Parlevel, Lightspeed, CK, Airvend, and Stockwell.

Can I still email, call, or use the web form for support?

Yes, all other contact channels will remain open.


How do I use live chat?

You can start a chat via the web or from your mobile device by navigating to and using the widget in the bottom right corner. We are working on more ways to get to this widget in the future.


Once in the widget, you can interact with our new Support bot simply by typing in your inquiry.  Our bot will continue to improve the more it is interacted with. 

Example of a refund request:


We understand that sometimes you may not want to interact with a bot for a sensitive issue.  Do not worry, we have our bot trained on certain keywords to get you quickly to our support team.  If you are looking for support, just ask for what you need. 

(Example: I need 365 Support, Can I talk to an agent, I need customer service)


Example of asking to speak to support:


Coming Soon

We are working on continued improvement and accessibility of where you can get your support. In the near future, you can expect this brand-new widget to be available in our 365Ops app, ADM, AMS, and VMS websites.


Any change to how I use the HelpCenter?

Though we continue to improve our content, there is no change in how you use the HelpCenter.  If you want to review all the capabilities of the HelpCenter please visit Using the HelpCenter