Purpose

This article provides an overview of our Live Chat option for Support.

FAQ

What brands offer live chat?

365 Retail Markets, Avanti Markets, Parlevel, Lightspeed, CK, Airvend, Stockwell, and Insights & Activation.

Can I still email, call, or use the web form for support?

Yes, all other contact channels will remain open.

How do I use live chat?

You can start a chat via the web or from your mobile device by navigating to https://help.365retailmarkets.com and using the widget in the bottom right corner. We are working on more ways to get to this widget in the future.

To ensure we provide you with the most accurate information and connect you with the appropriate Support team, you will be prompted to select the Brand and Product you are inquiring about.

You can interact with our Support bot by typing in your inquiry—the more detailed, the better. We've enhanced our 365 Bot to deliver more accurate responses. We recognize that there may be instances where the bot doesn’t fully address your needs, so we’ve implemented measures to ensure a seamless connection to a live agent when necessary.

Coming Soon

We are working on continued improvement and accessibility of where you can get your support. In the near future, you can expect this brand-new widget to be available in our 365Ops app, ADM, AMS, and VMS websites.

Any change to how I use the HelpCenter?

Though we continue to improve our content, there is no change in how you use the HelpCenter.  If you want to review all the capabilities of the HelpCenter please visit Using the HelpCenter