Purpose

This article covers how to use ADM to set up the Kitchen Display System (KDS), specifically when the OrderAhead feature is enabled.

For information on how to use the KDS as a member of the kitchen staff, please see the article: 365Dining - KDS - OrderAhead Staff Settings.

Process

KDS Setup

Log into ADM.
The Location List will now appear, as it is the home page of ADM. From here, select the particular location you would like to edit.
The Location Summary Page will now be visible for that location. Select the KDS tab to view the KDS settings.
You will now be taken to the KDS Devices and Screens page. Select the KDS device you would like to edit.
The Device Details page will now appear. On this page, you can edit how the KDS device is configured.
- Description - This is an optional field.
- Display Rotation - The orientation of the screen. The options are NONE (default landscape view), RIGHT (rotated 90 degrees), INVERTED (rotated 180 degrees), and LEFT (rotated 270 degrees)
- Reboot KDS Scheduled - Standard maintenance of the KDS should involve periodic reboots, which can improve long term function of the device. Learn how to schedule these reboots with the article: 365 Dining - ADM - KDS Scheduled Reboot.
- Show Future Orders in the All Day Items (Default: No) - When this setting is enabled, the user will be able to see items that would display in the Future Orders when they choose to view the All Day Items.
- Bump on Call (Default: No) - This setting allows users to Call and Bump in a single action. This will alert the customer that their food is ready and remove it from the list of orders the KDS displays.
  - When the user has Bump on CALL set to Yes then the user will not see the Send Notification to Customer on CALL and Show CALL Tab settings. The Send Notification to Customer on CALL and Show CALL Tab settings will also be changed to No.
  - These settings are disabled as they are by design incompatible with Bump on Call as there is no secondary Call behavior when you enable Bump on Call.
- Sent Notification to Customer on Call (Default: No) - This setting will allow locations to notify customers that their order is ready when they press the Call button. If disabled, the Call button will just move the order to Now Serving.
- Show Call Tab (Default: No) - When the Show Call Tab is enabled, the user will see a fourth tab in their KDS. These tabs will be Future, Meals, Call, and Closed.
  - When the Show Call Tab is disabled, the user will only see the Future, Meals and Closed tabs.

To see how these settings affect the KDS as a member of the kitchen staff, please see the article: 365Dining - KDS - OrderAhead Staff Settings.

Now Serving Screen Setup

Log into ADM.
The Location List will now appear, as it is the home page of ADM. From here, select the particular location you would like to edit.
The Location Summary Page will now be visible for that location. Select the KDS tab to view the KDS settings.
You will now be taken to the KDS Devices and Screens page. Select the Now Serving screen you would like to edit.
The Device Details page will now appear. On this page, you can edit how the KDS device is configured.
- Description - This is an optional field.
- Screen - Pulls in all screens created for this location as options to choose from.
- Display Rotation - The orientation of the screen. The options are NONE (default landscape view), RIGHT (rotated 90 degrees), INVERTED (rotated 180 degrees), and LEFT (rotated 270 degrees).
- Display Mode - choose between Light Mode or Dark Mode.
- Font Size - determines the number of orders shown on the KDS and/or Now Serving screen. The options are Small text (fits 48 orders on the screen), Medium text (fits 30 orders on screen), or Large text (displays 20 orders total).
- Display Section Type - Allows operator to choose what sections display on the screen. The options are Now Serving Only, Both Preparing and Now Serving, or Preparing Only.
- Reboot KDS Scheduled - Standard maintenance of the KDS should involve periodic reboots, which can improve long term function of the device. Learn how to schedule these reboots with the article 365 Dining - ADM - KDS Scheduled Reboot.

To see how these settings affect the KDS as a member of the kitchen staff, please see the article: 365Dining - KDS - OrderAhead Staff Settings.

Setting Order Limits

After you have created an OrderAhead menu, you will see the option to set Order Limits for each day. Setting order limits allows you to control how many orders can be submitted to your kitchen for each pick-up time. If all spots for a given time period are full, consumers will not be able to select that time frame for pickup.

Click the Menu tab, then select Self-Service from the drop-down menu.
Next to the desired menu, click Set Limits in the Order Limits column. If you are already in the specific menu, simply click the blue Set Order Limits button in the upper-right.
You will see the Order Limits separated by day and pickup location. The pickup location name will be displayed in blue text above the Max Orders and Additional Lead Time fields. The days will be displayed in black text on the right side of the screen. For each day, you will see the following fields:
- Start Time and End Time: These are the time frames that the order limits will be in place.
- Timeslots: These are the time intervals between each pick-up time that consumers can choose.
- Max Orders (totals): The total amount of orders that can be taken for a pickup location during a certain time frame, calculated using the max orders, lead time, and additional lead time set.
- Max Orders: This is used to define the amount of orders that can be taken for each time slot interval. Consumers will not able to choose time slots that have already received their max order limit.
- Additional Lead Time: Additional Lead Time can be set for a specific menu by pickup location. Assuming the OrderAhead Settings under the Location Summary for Send to Kitchen Prior to Pickup is set to 15 (minute lead time), the first available pickup time will be 15+ minutes later than actual ordering time depending on time slots and additional lead time for the pickup location selected.
  
  Example: If a consumer chooses a 2:00 PM pickup time slot for The Main Cafe location on Monday on the app, the lead time is 15 minutes, and the additional lead time is set to 15 minutes, then there would be a minimum total of 30 minutes lead time. This means that the orders for that time slot would be sent to the kitchen for preparation at 1:30 PM.
Once the fields are set to the desired values, Click the blue Save button to save changes.

Receipt and Chit Printing

Location Default and Product Level Location Print Groups

When assigned to a product, a Print Group determines which KDS the item will display on and which printer it will print to when ordered. A Print Group can be set in three different places - a location's default print group at the location level, at the product level within Location Summary, and/or at the menu level.

If there are menu-level print groups set for a particular product, the menu-level print groups will override the default location or product-level print group setting.
If there are NO print groups set at the menu level for a particular product, the default location or product level print group setting will be used.
- If NO menu level print group is set, but a default location AND product level print group are set - the product level print group will take precedence.

This section will cover setting the location's default print group, as well as setting the print group for a product at the location level. Menu Level Print Groups will cover setting the default print group for a product at the menu level.

Log into ADM.
Verify you are in the correct organization in the upper-right corner.
From the Location tab, click the desired location name.
The Location Summary will load. Click the blue Click here for location information and settings ( + ) button.
Locate the Default Print Group field and select the desired print group you would like to be set as the default for the location as a whole. This will apply any time there is not a product-level print group set in Location Summary, or any time there is not a menu-level print group set.
- The print group options you see in the drop-down are initially set up on the back end by 365. If you do not see any print group options listed, please contact 365 Support for assistance with setting them up.
To set the location's default print group, save any changes you made, then run a full sync.

Unique Print Group Settings

If some products at your location require a unique print group, complete Steps 1-6 above, then scroll to the bottom of the Location Summary and select the Products tab.
Click into the Print Group field for the desired product and select the desired print group.
Save your changes and do a full sync.

Consolidate Like-Items on Kitchen Chits

You can consolidate like-items on kitchen chits for the print group. This groups and numbers identical items and prints them in one line.

This allows for quick and clear communication with your kitchen staff, and additionally saves on paper costs.

In ADM, in the Location and Settings section under Default Print Groups, select Consolidate Like-Items on Chit.
- When set to Yes, this will consolidate items. For example, 4 cheeseburgers with ketchup will appear on the chit as one line, reading as "(4) Cheeseburgers with ketchup."
- When set to No, each item will print separately an individual line item.