Purpose

365Dining's Self Service feature is the convenient self-checkout system customers love. Consumers simply grab their meal, scan their item or search the database, then pay and go. This feature is an easy and efficient way to eliminate long lines and keep your customers happy.

This article explains some of the settings and features of this mode, on various devices. 
 

Process

Accessing the Self Service Menu List

1. Log into ADM. Ensure that you have the correct org selected, and that the desired location is on the Location List for the org
    
2. Select Menu from the main menu, then select Self Service
   
   
3. The Self Service Menu List page will now appear.
    

Adding a New Self Service Menu

1. Select the drop-down arrow on the right-hand side of the screen to select the desired location, then press the Create New button. 
   
   
2. The Self Service settings page will now appear. From here, you can then name the menu, select the days that the menu is active, what time it’s an active menu, and more. 
   
   

Adding Sub-Menu Sections

Now that you have added a New Self Service Menu using the steps above, you can add sub-menu sections to your menu. These sections include item buttons, menu buttons, and/or a Static Menu, all of which are described below. You may also select the Import Existing Menu Items button at the bottom of the page. 
Once you have added subsections to your menu, click Save at the bottom of the page.
 

Add an Item Button

The Add Item button is for creating a button that links to ONE individual item.

1. Click the Add Item button.
    
2. The product database for the location will now display. Click on the item that you want to turn into a button, then select Add. You may only choose one item at a time. 
   
   
3. If desired, give the button a name. This name will be visible to the customers on the kiosk screen. If you do not add a name here, it will default to the product name.
   
   
4. Click Add, and your item will now be part of the menu.
   
   
5. Continue to add more Item buttons as needed. Click Save to keep the item(s) as part of the menu.
   NOTE: You will have the option to delete an item from the menu only after you save the menu.
   
   

Add a Menu Button

A menu button allows you to have multiple items nested under ONE button. For an example, the button could be called "Fruit", and it would have items like "Banana", "Apple", and "Orange" nested within it.

1. Click the Add Menu button.
    
2. Give the button a name. If your device is a ReadyTouch/ Dining device, you may also add an image. 
   
   
3. Click Add.
    
4. The Menu button that you just created will display. From here, select Add Products.
   
   
5. The product database for the location you had chosen will display. Click on all the products that you want to link to this one button. Selected products will be highlighted in blue. 
   
   NOTE: There is a limit of 12 products you can add to one Menu button on the V5 MicroMarket, NanoMarket, PicoCooler, PicoCooler Breeze, PicoMarket, and PicoMarket+ but there is no limit to how many products you can add for a ReadyTouch/Dining kiosk.
    
6. Click Add when you have chosen all of your products, then click Save.
   
   

Add Static Menu

The Add Static Menu button creates a menu that shows up all day, even outside active hours. Learn more about Static Menus by reading the article ADM - Static Service - Menu Creation. 

1. As items are added to the menus, you will need to select the print groups associated with each product. You can do this by clicking the arrow to the right of the product price, which will make the print groups visible. For more information on Print Groups, see the Location Default and Product Level Location Print Groups section of the 365Dining - OrderAhead Operator Guide.
    

Add Menu Products to Print Groups

Once your menu is saved, you will need to add the products in your menu to their correct print groups. This ensures the item is sent to the correct part of the kitchen. 

1. From the main menu, select the Location button. This will bring you to the Location tab, which is the home page of ADM. 
   
   
2. Select the name of the location where the menu was created.
   
    
3. The Location Summary will now appear. From here, select the Products tab.
   
   
4. Search for the products you wish to add to your menu. Find the column that shows Print Group and assign the appropriate print group to the item. Then, click save.

5. Once you have added items and menus to the menu created, you can then click save at the bottom of the page.
    

Complete Menu Setup

1. From the main menu, select the Location button to go to the Location tab, also known as the home page of ADM. 
   
   
2. Select the name of the location where the menu was created.
    
3. The Location Summary will now appear. Select the Update Prices and Full sync button for the menu to be applied to the kiosk.
   
   

Customer Experience 

In the 365Pay app, Customers can scan a market product on an OrderAhead kiosk, and be able to checkout without having to select a location or pickup time.
 

Device-Specific Self Service Information 

MM6

When voiding a transaction on the MM6 product line, self-service voids will be performed the same way as other dining devices. 
The only difference is that the Operator will need to select the cog on the lower left-hand side of the kiosk to access the cashier log-in screen.

ReadyTouch

When not in use, the default Attract Screen will be visible on a ReadyTouch device, as shown below.