Purpose

The purpose of this article is to outline the various ways to create a GMA account. This can be done by the customer at the kiosk or on the 365Pay app, or can be done in bulk by the operator.

Process

Individual Account Creation

Kiosks: V5, NanoMarket, Dining, and MM6

Customers may create an account on the Kiosk device from the main point of sale screen. The customer will then select the Create Account button at the top of the screen and follow the on-screen prompts.

GMA Account - Scan Card or phone to create account or view balance. jpg

Customers should check their email inbox and spam folder 1-5 minutes after account creation for a verification email. Accounts created on a Kiosk by a customer will not be fully active until they have verified their email address.

Customers may later link their account to the 365PayApp. This is done by downloading the app, selecting Create Account, then selecting Link existing account. The steps for this process are detailed in the 365Pay Linking MicroMarket Account Wing Card.

Video: Account Creation Process on Kiosk

365PayApp

Customers may create an account using the 365PayApp using the 365Pay App Operator Guide article. Before the account will be usable, the Customer will have to verify the connected email address, and accept the terms and conditions. The account can be managed using the Settings button in the bottom right. See the Manage Account section of the 365Pay App Operator Guide for more information on managing the account.

MyMarketAccount.net

MyMarketAccount.net is the desktop version of the 365PayApp.

Wing Cards

For more information, see articles pertaining to wing cards, which can be printed and placed by Kiosks for End User educational uses.

International

Creating Accounts with ADM

Manual Individual Invite

ADM users with Admin access may create an individual End user account by navigating to Admin > Consumer, and then clicking Create New in the top right. Then the Admin will make an individual account on the Create Consumer page. Once the account is created, it will still need to be verified via the generated email invite.

Bulk Invite By Email Only

ADM users with Admin access can create multiple accounts via email invite by navigating to Admin > Consumer, clicking Create New, and then Bulk Invite by Email Only in the top right.

This page will provide a Consumer Import Template download. Admins will input the Customers email addresses into the template, then upload it to this page with the browse button. Accounts will need to be verified through the generated email verification message by the individual Customers after this process.

GMA Consumer Template

Operators may download and fill out the GMA Consumer Template, then submit it for upload to create multiple GMA accounts.

If the location is pre-live, the Template will be submitted and handled by the 365 Fulfillment (fulfillment@365smartshop.com) team
If the location is live, the Template will be submitted and handled by the 365 Support (support@365smartshop.com) team

The fields function as the following:

First Name & Last Name are the name fields for the End User.
Scancode the barcode value that can be created into a scannable market card for login purposes.
Starting Balance the value in dollars that the account can generate with (default 0.00).
Email the End User's email for account login and management options.
PIN a digit code that can be used for login on 365 devices dependent on ADM settings (alternative password option).
Username identifier name field for account. Optional for GMA upload process.
Payroll ID payroll or other employee ID potentially provided by the client location.
Pay Cycle Group for use with the Payroll Deduct feature in ADM, controls the frequency of deduction. For more information, see the Pay Cycle Groups section of the GMA Payroll Deduct Guide article.
Subsidy Group for use with the Subsidy function in ADM. Determines what subsidy group the account will be in. Subsidy groups must be created on ADM prior to upload to function. For more information, see this Subsidy Settings section of the ADM Platform Consumer Subsidy Multibalance Functionality article.

Consumer Experience

Once an account has been created, using one of the above methods, the consumer will receive a verification or "setup" email to the email address that was used. This email comes with the Subject line of Email Verification and will originate from noreply@mymarketaccount.net.

Consumer Management - example of consumer invite email - zoomed

Once the consumer clicks the Finish My Account Setup button in the email, they will be taken to either the 365Pay application or MyMarketAccount.net to finish setting up their account. This will include setting up a password to use to log in to the 365Pay app or MyMarketAccount.net if changes need to be made away from their home device.

If a consumer does not finish setting up their account using this verification email then their email address will remain on their ADM account, but will be "unverified". If the email address is still unverified the consumer will not be able to use their email address to find their account from the MicroMarket/ReadyTouch.

Resending a Verification Email

If a consumer claims they have not received a verification email have them first check all of their email folders. A lot of times a verification email is sitting inside of a consumer's spam or junk folders. If they have checked those folders and searched for any emails from "mymarketaccount.net" and still do not have the email please contact 365 Support at (888) 365-6282 or by emailing support@365smartshop.com and a new verification email can be sent.

If it has been confirmed by 365 Support that the emails are being blocked then the consumer will need to reach out to their workplace IT team to ensure that the "mymarketacount.net" domain is whitelisted, or added to their approved domain list.