HelpCenter

US/Canada - PicoCooler - Operator Guide
Updated
Key Terms
  • 365Pay Application: Available to all GMA users via Apple or Google Play stores. Allows for Touchless Transactions. 
  • ADM: This is the tool operators use to manage their markets. Typically used for V5 kiosks, ReadyTouch (365Dining), NanoMarkets, 365Beacons, and Picos.
  • AVS: Professional distributor of vending equipment.
  • Castles: Provider of PicoCooler hardware.
  • Cooler: Hardware for stocking snacks, drinks, etc. 
  • CoolBlu: A cooler option provided by AVS.
  • GMA: Global Market Account 
  • Merchant ID (MID): Issued by Worldline to each Operator to process their credit card sales. 
  • MinusForty: A cooler option provided by MinusForty directly.
  • PicoCooler: Hardware device - small POS (point of sale) 
  • Self-Provision: Customers will self-provision the PicoCooler device. In this process, they will set the device to an organization, location, set the product list, activate the MID on the Pico device (for credit card usage), etc.
  • SIM Card: Used for connectivity and provided by 365.
  • Terminal ID (TID): Each PicoCooler terminal is linked via a TID to a MID specific to each Operator. 

 

Overview

This document will provide information about a new hardware device, PicoCooler, which is a small point of sale to utilize on the cooler. A customer will be able to unlock the cooler via the 365Pay app or credit card (Master Card, Visa, American Express) select items from the cooler, scan, and complete the process for payment. The Pico can be connected via Wi-Fi (but cannot be a guest network) or 365 provided SIM card.

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Ordering the Pico

The operator will need to contact their 365 Sales Representative/365 Sales team to order a Pico.

 

Ordering the Cooler

The operator will need to order the cooler directly from the cooler manufacturer.

 

Cellular Connectivity (SIM Cards)

All SIM cards will be shipped activated and will have a binding contract for twelve months.

  • Operators will receive a recurring fee from 365.

  • If the total data plan volume is exceeded, additional fees will apply.

  • If an RMA is needed for the Pico device, the operator KEEPS THE SIM CARD.
    If the SIM is accidentally sent back to 365, the operator will be billed for the deactivation of the SIM card and the activation of a new one.

 

SIM Cancellation

If an Operator decides to cancel connectivity via SIM card before twelve months, they will still need to pay for twelve months since it is a binding contract. 

  • There is no penalty for early termination but the operator will still have to pay for twelve months.

  • 365 will bill for any remaining months in the contract, then 365 can have the SIM deactivated and close the contract to stop any future billing.

  • Termination MUST be sent on or before the 20th of the month. To cancel, an email with the SIM card number must be sent to finance@365smartshop.com.

 

Installation and Self-Provisioning of PicoCooler

  • The cooler will be shipped separately from the Pico device. The Pico device is shipped from 365 and the cooler is shipped directly from the cooler manufacturer. Please follow setup instructions for the appropriate cooler manufacturer.

  • Once the cooler is set up, you will need to mount the PicoCooler device on the cooler. Please see the appropriate Pico installation guide for the cooler manufacturer being used.
  • Once you have mounted the PicoCooler, you are now ready to set up the PicoCooler device by going through the self-provisioning process. Please see US/Canada - PicoPlatform - Self-Provisioner for the process. The following items will be required to complete the self-provisioning of the PicoCooler: 
    • Organization name
    • Location name
    • ADM credentials

  • All your backend reports can be accessed via the 365 ADM system. If you are new to 365, you should have received ADM training. If you have not, please reach out to your 365 representative to get your training scheduled.

 

Relocations

Operators can relocate a Pico for free using the self-provisioner. See the instructions below:

  1. On the Pico device, access the Driver Menu by tapping the upper left corner 5 times.

  2. Enter your driver PIN.
    Note: A driver's PIN is set in the Users & Roles section of ADM. If you do not have access to this section and need your PIN set/reset, reach out to your management.

  3. Tap Start Setup App.
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  4. Tap Provision Kiosk.
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  5. Continue using the steps in the appropriate section of the US/Canada - PicoPlatform - Self-Provisioner guide.

 

RMA Process

If a SIM card is being used and an RMA is needed, the operator should REMOVE the SIM card from the old Pico and keep it on hand for the new Pico. If the SIM is accidentally sent back to 365, the operator will be billed for the deactivation of the SIM card and the activation of a new one.

See the appropriate steps in the installation guide for instructions on unmounting the Pico (PicoCooler Installation (with MinusForty Cooler) or CoolBlu - PicoCooler Installation). 
  • Before RMAing a piece of hardware, be sure to follow steps in the PicoPlatform- Troubleshooting Guide - KB43002 guide.

  • For issues with the cooler, the operator will contact the cooler manufacturer directly.

  • For Pico devices, the operator will contact the 365 Support team and they will determine if an RMA is necessary. RMAs for the Pico device will be processed by Support. If the Pico device needs to be replaced, the operator will need to uninstall the old Pico and install the new one (see PicoCooler Installation (with MinusForty Cooler) or CoolBlu - PicoCooler Installation).

  • Standard warranty on the Pico is 12 months. The operator can purchase an extended warranty (5 years) for $150. 
If a SIM card is being used and an RMA is needed, the operator should REMOVE the SIM card from the old Pico and keep it on hand for the new Pico. If the SIM is accidentally sent back to 365, the operator will be billed for the deactivation of the SIM card and the activation of a new one.

See the appropriate steps in the installation guide for instructions on unmounting the Pico (PicoCooler Installation (with MinusForty Cooler) or CoolBlu - PicoCooler Installation).

 

FAQ

This section covers any frequently asked questions and answers the Project Manager may have come across during the project.

Please reach out to the 365 Support team with any other issues or questions. 365 Support numbers can be found at the bottom of the page within the footer. You will see your corresponding country's number to dial. Alternatively, you can email support@365smartshop.com to submit a ticket for an agent to work on.

 

Troubleshooting / Helpful Articles

This section details troubleshooting steps and related information to help support the product or feature. 

 

Spec Sheets

 

For issues with the Pico device that cannot be resolved with the guides provided, contact 365 Support. 

For issues with the cooler directly, contact the cooler manufacturer. If the cooler is an AVS (CoolBlu) cooler, be sure to obtain the model number and serial number to provide to their Support team. When standing in front of the cooler the label is placed in the upper left-hand side inside the cabinet.
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