Purpose

This article walks through how to perform remote HSA resets through Vision Hub.
 

Pre-Live Notice

Process

Please see the PicoPlatform/Vision Smart Stores - Remote Reset HSA Lockouts Guide for how to enable, prerequisites, and important disclaimers. 
 

To remotely reset HSA lockouts in Vision Hub (once enabled):

1. When the device enters an HSA lockout, you will receive an email notification (if configured in ADM).
    
2. Log in to Vision Hub with ADM credentials. (The credentials must be tied to an account with the Operator role in order to access this site.)
    
3. From the Dashboard, there is an HSA lockout issues section at the top under Hardware Issues. If there any devices in HSA lockout, an alert bubble will display with the number of devices in HSA Lockout. 
   1. Select View all to go to the Devices page, pre-filtered to show only the devices that are currently in HSA lockout.
      
4. From the Devices page, select the View More button on the applicable device to bring up the HSA reset button.
   
   1. Select the HSA reset button. A confirmation modal will appear, asking to confirm. 
      
5. Once confirmed, a Reset request sent message will appear; it will persist on the screen (of the user who submitted the unlock) until the reset is complete. Give it about 5 minutes for the HSA reset to go through.