Purpose

This article walks through the RMA and hardware replacement for the PicoMarket+, which is the PicoMarket with a bill validator. If you are looking for instructions on hardware replacement for the PicoMarket, which does not have a bill validator, see the article: PicoMarket RMA - Hardware Replacement Guide.

RMA Considerations

365 Support will deem whether an RMA is necessary. If an RMA is needed for either the Pico device or the bill validator, the operator keeps the stand.

• In the event the Pico is being replaced, only the Pico device is removed/replaced - not the entire stand.
  The old Pico must be removed from the stand, and the new one installed. The operator will need to return one of the antenna cables/antenna and the scanner shield that comes in the RMA kit when they send back the old Pico device. If these pieces are NOT returned, a flat rate of $30 will be charged. Additionally, if a SIM card is in use, the operator will need to remove it from the old Pico and insert it in the new one.
  
  
• In the event the bill validator is being replaced, only the bill validator is removed/replaced - not the entire stand. 
  The old bill validator must be removed from the stand, and the new one installed.
  
  
  

Process

See below step-by-step instructions for the 2 replacement processes: replace the bill validator and replace the Pico unit.

Bill Validator Replacement

Tools Needed

• 1/8 in. hex key
  
  
• 1/8 in. flat head
  
  
  

Replacement Process

1. Unplug the cables from the back of PicoMarket+ stand.
   
   
2. Unlock the t-lock.
   
   
3. Slide the back cover up and out.
   
   
4. Remove the two screws that are securing the bill validator to the riser using the 1/8 in hex key. There will be one on the left side and one on the right side.
   
   
5. Unplug the bill validator from the ribbon cable and slide the bill acceptor out from the stand. All other cables should stay in place.
   
   
6. Insert the new bill validator and plug it into the ribbon cable.
   
   
   
7. Secure the bill validator to the riser using two screws and the 1/8 in hex key.
   
   
8. Plug everything in on the back of the stand.
   
   
9. Verify the Pico and bill validator power up and function properly. If so, place the cover back on the stand.
   
   
10. Lock the t-lock.
    
    

Pico Device Replacement

Tools Needed

• 1/8 in. hex key
  
  
• Phillips head #1 screwdriver
  
  
• Phillips head #2 screwdriver
  
  

Replacement Process

Please Note: The Pico device comes in 2 different models - the S1U and the S1U365.
The S1U365 is the newer model, and has the exact same look, feel, and footprint as the previous model (S1U).
The only minor differences are to the internal components, motherboard, and related cabling.
Where there are differences between the two, the images below will be labeled with either S1U or S1U365 accordingly.

1. Unplug the cables from back of PicoMarket+ stand.
   
   
2. Unlock the t-lock.
   
   
3. Slide the back cover up and out.
   
   
4. Unscrew the 4 screws that secure the back piece using the 1/8 in hex key and remove it. There should be 2 screws on each side, one at the top and one near the bottom of the stand.
   
   
   
5. Unscrew the silver screw on the back of the POS cover using a Phillips #2 screwdriver and slide the cover out.
   
   
   
6. Remove the power cable, antenna cable, and ethernet from the back of the Pico device. The S1U365 model will only have a 20-pin Molex power cable and an antenna cable.
   
   Take special care when removing the power cable, and be sure to depress the Molex retention clip,
   before carefully pulling the cable out.
   Rock the cable back and forth, making sure to gently pull by the clip (not by the cables themselves).
   
   Remove the 4 screws holding the Pico in place using a Phillips #1 screwdriver.
   
   
7. Pull the Pico out of the stand.
   If a cellular connection is being used, the operator should remove the SIM card and keep it on-hand for the new Pico.
   
   
8. Unbox the new Pico. In the box, you will receive the Pico device, an antenna cable/antenna, and a scanner shield.
   
   The antenna cable/antenna and the scanner shield MUST be returned to 365 when the old Pico is returned. If these pieces are NOT returned, a flat rate of $30 will be charged.
   
   
   • If the existing antenna cable/antenna are NOT damaged, there is no need to swap this part out. Simply send back the brand-new antenna cable/antenna as well as the scanner shield.
     
     
   • If the existing antenna cable/antenna are malfunctioning, swap the antenna cable/antenna. Send back the old antenna cable/antenna as well as the scanner shield.
     
     
   
9. Insert the existing SIM card into Slot 1 on the back of the new Pico device, then install the new Pico.
   
   
10. Secure the Pico in the stand by inserting and tightening the four screws using a Phillips head #1 screwdriver.
    
    
11. Plug everything into the back of the Pico.
    
    
12. Slide the Pico cover in and secure it with the silver screw, using a Phillips head #2 screwdriver.
    
    
    
13. Slide the back piece in. Secure the 4 screws that that hold in the back piece using a 1/8 in hex key. There should be 2 screws on each side, one at the top and one near the bottom of the stand.
    
    
    
14. Slide the back cover in.
    
    
15. Lock the t-lock.
    
    
16. Plug everything in on the back of the stand.
    
    
17. Verify that the Pico powers up and functions properly. If self-provisioning steps are needed, see the US/Canada - PicoPlatform - Self-Provisioner guide.