Purpose

This article walks through the RMA and hardware replacement process for the PicoMarket, which does NOT have a bill validator. If you are looking for instructions on hardware replacement for the PicoMarket+, which has a bill validator, see the PicoMarket+ RMA - Hardware Replacement Guide.

RMA Considerations

365 Support will deem whether or not an RMA is necessary. If an RMA is needed, the operator keeps the stand and SIM card (if in use) - only the Pico device is removed/replaced. The old Pico must be removed from the stand, and the new one installed.

The operator will need to return one of the antenna cables/antenna and the scanner shield that comes in the RMA kit when they send back the old Pico device. If these pieces are NOT returned, a flat rate of $30 will be charged.

Video Install Guide

Please Note: This install video pertains to the S1U model of the Pico unit.
The newer model - S1U365 has minor differences in the cabling, which are laid out in the Process section of this guide.

Tools Needed

1/8 in. hex key
Phillips head #1 screwdriver
Phillips head #2 screwdriver
Pico RMA Kit (includes Pico, scanner shield, and antenna cable/antenna).
- The S1U365 model will also include a power and serial adapter cable.

Process

Below are step-by-step instructions for the removal and installation of the Pico device replacement process.

Please Note: The Pico device comes in 2 different models - the S1U and the S1U365.
The S1U365 is the newer model, and has the exact same look, feel, and footprint as the previous model (S1U).
The only minor differences are to the internal components, motherboard, and related cabling.
Where there are differences between the two, the images below will be labeled with either S1U or S1U365 accordingly.

Remove Old Pico

Unplug the power cable, antenna cable, and ethernet cable (if applicable) from the bottom of the back of the stand.
Remove the spine cover from the back of the stand using a 1/8 in. hex key.
Slide the Pico cover up and out, using a Phillips head #2 screwdriver to remove the silver screw.
Remove the power cable, antenna cable, and ethernet cable (if applicable) from the back of the Pico device.

Take special care when removing the power cable, and be sure to depress the Molex retention clip,
before carefully pulling the cable out.
Rock the cable back and forth, making sure to gently pull by the clip (not by the cables themselves).
Remove the four screws that hold in the Pico device using a Phillips head #1 screwdriver.
Pull the Pico out of the front of the stand.

Important Note

If a cellular connection is being used, the operator should remove the SIM card and keep it on-hand for the new Pico.

Install New Pico

Unbox the Pico. In the box, you will receive the Pico device, an antenna cable/antenna, and a scanner shield.
The antenna cable/antenna and the scanner shield MUST be returned to 365 when the old Pico is returned. If these pieces are NOT returned, a flat rate of $30 will be charged.
- If the existing antenna cable/antenna are NOT damaged, there is no need to swap this part out.
- Simply send back the brand-new antenna cable/antenna as well as the scanner shield.
  If the existing antenna cable/antenna are malfunctioning, swap the antenna cable/antenna. Send back the old antenna cable/antenna as well as the scanner shield.
Install the existing SIM card into Slot 1 on the back of the new Pico device.
Insert the new Pico in the front of the stand.
Secure the Pico in the stand by inserting and tightening the four screws using a Phillips head #1 screwdriver.
Plug the power cable, antenna cable, and ethernet cable (if applicable) into the back of the Pico device.
Slide the Pico cover in and secure it with the silver screw, using a Phillips head #2 screwdriver.
Place the spine cover on the back of the stand and secure it using a 1/8 in. hex key.
Plug the power cable, antenna cable, and ethernet cable (if applicable) into the back of the stand at the bottom.
Power the PicoMarket up and ensure connectivity.