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International - PicoMarket - Mikrolab Distributor Guide
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International - PicoMarket - Mikrolab Distributor Guide
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Key Terms

  • 365Pay Application: Available to all GMA users via Apple or Google Play stores. Allows for Touchless Transactions.
  • Activation Code: This code will be needed during the self-provisioning of the PicoMarket for processing credit cards.
  • ADM: This is the tool operators use to manage their markets. Typically used for V5 kiosks, ReadyTouch (365Dining), NanoMarkets, 365Beacons, and Picos.
  • GMA: Global Market Account
  • Merchant ID (MID): Unique number generated by Worldline for each operator to process their credit card sales.
  • myPortal: Worldline/Six portal that customers will access to obtain all information for credit card transactions and batching history.
  • PicoMarket: Hardware device - small POS (point of sale)
  • Self-Provision: Customers will self-provision the PicoMarket device. In this process, they will set the device to an organization, location, set the product list, activate the MID on the Pico device (for credit card usage), etc.
  • SIM Card: Used for connectivity and provided by Mikrolab.
  • Terminal ID (TID): Each PicoMarket terminal is linked via a TID to a MID specific to each Operator.
  • VAT: European Taxes
  • Worldline/Six: A payment processor provider that will be receiving the credit card sales transactions for settlement and will transfer the funds to your bank directly less the transaction fees.

 

Key Stakeholders

  • Operator Contact: Coordinates client resources and manages the sites market via the PicoMarket.
  • Distributor: Provides hardware and helps facilitate the process between operator and International 365 Sales team.
  • International 365 Sales Team: Often responsible for gathering deliverable from the operator; primary contact from 365’s side.

 

Overview

This document will provide information about a new hardware device, PicoMarket, which is a small footprint point of sale. The Pico can be connected via Wi-Fi (but cannot be a guest network) or Mikrolab/365 provided SIM card.

 

Spec Sheet

 

Ordering the PicoMarket Device

For this process, the Distributor is to work with the International Team to order new stock. For Mikrolab and RBC, this would be done via intersite transfer. For all other Distributors, they would purchase the stock outright from 365 (and would be shipped from the Mikrolab warehouse).

 

SIM Setup and Billing Process

  • Mikrolab will utilize their SIM cards. Mikrolab will charge 365 €5.00 for each blank SIM card.
  • Mikrolab will activate SIM card only upon sale to an operator. At that point, a 12-month binding contract and billing will begin. The operator will receive a recurring monthly fee for the 1GB data plan from 365.
    • If total data plan volume is exceeded, additional fees will apply.
  • Purchasing (purchasing@365smartshop.com) must generate a PO each time RBC needs SIM cards from Mikrolab. PO must be submitted to bestellung@mikrolab.com and copy Christian Kägeler (c.kaegeler@mikrolab.com). Always include 1GB monthly data plan in the request so they know how to configure the SIM cards.
  • For more information on International SIM card activation, please see: PicoPlatform - International SIM Activation.

 

SIM Card Stock

  • Purchasing has submitted initial PO for 15 and when RBC reaches threshold of 5, Purchasing will need to generate a PO for 10. Purchasing is also to monitor via Sage and RBC point of contact has agreed to notify Purchasing when inventory reaches 10.
    • This process has been defined as there is too long of lead time for shipment to request SIM cards as needed.
  • Mikrolab will be sending an invoice to 365 for a new (blank) SIM. Mikrolab will send invoice to Finance@365smartshop.com.
  • If the 365 Finance team has any questions about the invoice, reach out to Mikrolab accounting point of contact at Rechnung@mikrolab.com.

NOTE: Distributors need to verify if the operator ordered the device as WiFi or SIM, so as not to send out SIMs for devices where the operator did not request them.

 

SIM Cancellation

  • If an Operator decides to cancel connectivity via SIM card prior to twelve months, they will still need to pay for twelve months since it is a binding contract.
    • There is no penalty for early termination but will still have to pay for twelve months. After twelve months, one can cancel the contract every month.
    • Termination MUST be sent on or before the 20th of the month. To cancel, an email with the SIM card number must be sent to Peter Muhlmann (muehlmann@mikrolab.com) and copy Christian Kägeler (c.kaegeler@mikrolab.com).

 

Installation and Self-Provisioning of PicoMarket

  • The PicoMarket stands will be shipped from Troy to the distributor
  • Distributors will mount the Pico and ship it to the operator
  • Distributors will need to note the Pico serial number
  • Picos are self-provisioned, so Distributors will ship the devices(s) to the operator as inventory units and the operator will be in charge of staging.

 

NOTE: Distributors need to verify if the operator ordered the device as WiFi or SIM, so as not to send out SIMs for devices where the operator did not request them.

 

Support

Distributor and 365 contact information can be found via the article Distributor and 365 Contact Information - International.