Purpose

This article walks  through the V5 self-provisioning process.

Process

Running Provisioner

1. Power on the kiosk. The kiosk should boot up to the Welcome! screen.
   Note: If the kiosk does not display this screen when powered on, please contact 365 Support at (888) 365-6282 for assistance with resetting the provisioner.
   
   
2. Tap OK and the Network Setup screen will display, where there should be all green check marks. For example, there should be a green checkmark next to the Network Check section. This checks that our remote connection software, TeamViewer, can connect to the network.
   No matter the version number in the upper right-hand corner, select the Check for updates button to ensure that the kiosk is on the most current version.
   
3. Tap Next once the kiosk is on the most current version, and the screen shows all green check marks. The Commission Kiosk screen will display.
   
   Note: If Services displays a red X and shows “Failed to reach services”, follow the steps in time segment: 0:51-4:00 of the video in the following guide: Troubleshooting an Offline Kiosk. If it continues to fail, please contact 365 Support at (888) 365-6282.
   
   
4. Scan the kiosk serial number barcode.
   
   
   1. If there is a kiosk serial number barcode on the side of the kiosk, alternatively can take a picture of it and scan that.
      
      
   2. If there is no barcode on the kiosk, use the onscreen keyboard to enter the kiosk serial number. Make sure to include the VSH when entered.
      

"Kiosk Already Exists!" Message

1. After you receive the message, "Kiosk Already Exists!", tap the red Clear Deploy Date button below.
   
2. This will progress to the Admin Login screen with a PIN prompt. Enter 365 for the PIN, (leaving the last number field blank), then tap the Submit button.
   
3. This will go back to the "Kiosk Already Exists!" screen, where the screen may remain for up to a minute before moving on. Do not press any buttons during this time. This is a good time to plug back in any kiosk peripheral if previously removed, such as the webcam.
   
   
4. The next screen will ask to verify the kiosk's information. If it looks correct, tap the Next button.
   
5. The kiosk will then begin syncing and updating, which may take 10 to 15 minutes.
   
   
   1. It is possible the kiosk may fail to sync, in which case, tap Next again. The process may need to be repeated several times before it is successful.
      
      
6. After the sync and update is successful, proceed to testing the peripherals. Begin by deselecting any devices that are not applicable to the kiosk.
   
7. Tap Begin Testing.
   
   
   1. When testing each device, a green checkmark will appear if the test was successful. Once the checkmark appears, tap Next or Skip to move on.
      
      
   2. If one or more devices fail the tests, there will be a red X next to that peripheral. Contact 365 Support at (888) 365-6282 for help in addressing the failing peripherals. Or alternatively, If the peripheral is not crucial to the operation of your market, feel free to proceed to the next test.
      
      
8. Once finished, tap the Start Kiosk button to proceed to the Point of Sale (POS).
   
9. Verify that the kiosk is online via ADM or from the kiosk itself. Please see the article: Legacy & V - Network Connectivity Verification and Troubleshooting - Operator Guide for instructions on verifying the network connectivity status, either remotely or on site.
   
   

"Success" Message

1. The kiosk will start installing some key pieces of software and begin syncing the data to the kiosk. When finished, a “Success” message will display.
   
2. Tap OK to continue.
   
   
3. Enter your email and password for ADM to continue. These are the same credentials used to log in to ADM.
   Note: You can tap on the eye Icon in the password field to show your password, confirming if you have typed in the correct password.
   
   
4. The Select a Device to Copy screen will display. You should only see the Orgs and Locations you have access to in ADM. You will want to choose one with the same branding and hardware setup, such as Gen3 and Gen3C (a Gen3C has a bill acceptor and receipt printer module attached to the kiosk). This will help you get your new device set up with the proper settings. Choose which location and device you want the new location to mirror by following the steps below.
   
   Note: If you choose a location where the settings do not match your current location, you may run into issues after the provisioning. Please call support at (888) 365-6282 should any issues arise.
   1. Select your Org.
      
      
   2. Select the Location whose settings you want to mirror.
      
   3. Select the Device (kiosk only) from which to copy the settings.
      
      Note: If the kiosk you are swapping has an expansion unit (Bill Accepter or a receipt printer), then the kiosk you choose to copy should have one as well.
      
      
   4. Select Next after you have chosen your Org, Location, and Device to copy. The Confirm Setup screen will display. It provides an overview of the device you want to copy and the device and location where you are going to copy it.
      
   5. Choose Confirm & Finalize if everything looks good. If there is something you want to change, select Back.
      
      
5. The next step is to test out the peripherals.
   
   1. Deselect any devices that might not be applicable to your kiosk.
      
      
   2. Select Begin Testing to start testing your peripherals. You will need cash to properly test the Bill Acceptor.
      
      
6. If the conversion has been successful, then all devices will have passed, and you will see all green check marks.
   This means your kiosk is ready to go.
   
7. Select Start Kiosk to start up the POS (Point of Sale).
   
   Note: If one or more devices fail the test, you will see a red X next to that device. Contact 365 Support at (888) 365-6282 for help with the failed device. If this device is not crucial to the operation of your market, you can go ahead and choose Start Kiosk.
   
8. Verify your kiosk shows online via ADM or from the kiosk itself. See Legacy & V5 - Network Connectivity Verification and Troubleshooting - Operator Guide for instructions on verifying the network connectivity status remotely or on-site.

Congratulations! You have successfully provisioned your V5 kiosk.  Now you can take advantage of the latest innovations at 365 Retail Markets.