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Kiosk Network Requirements FAQ
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Kiosk Network Requirements FAQ
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Introduction

This document covers the most frequently asked questions on network connections for 365 kiosks. This document does not provide the necessary addresses, IP’s, or Ports required by a firewall administrator. Refer to the Kiosk Technical Network Requirements for a full list of IP addresses that would be used by a network security administrator.

Contact our Support Department at 888-365-6282 or support@365smartshop.com with any questions related to this document.

 

1. How does a 365 Kiosk connect to the internet?

365 Retail Kiosks work on basic network standards just like your work computer. Each kiosk contains a Microsoft Windows based PC that connects to the internet through an Ethernet network cable.

 

2. What type of internet connection is required?

Wireless or WiFi (802.11x) wireless networks are not supported for connecting a kiosk to any network.

 

3. What if I am connecting to a corporate network, are there special requirements that need to be met for kiosk functionality?

365 kiosks do require several ‘ports’ and IP address that must be made available on the local area network. Many corporate environments contain existing networks that provide internet connectivity throughout a building. These corporate networks often restrict the types of connections and information that can be transmitted on them. Corporate networks are typically managed by a dedicated team member(s) who can advise on the feasibility of allowing your kiosk to operate on their existing internet connection. Provide the networking or security team with the Kiosk Technical Network Requirements for review, all necessary technical network access is clearly communicated in the document.

 

4. What if I want to provide my own internet connection, or dedicated line?

A dedicated network constitutes a completely separate network that you would install. It circumvents many challenges that a corporate network may present. A dedicated network could consist of a DSL line, cable internet, or dedicated high-speed connection. As the kiosk owner, you would need to organize this new, dedicated service to be installed into your client’s environment.

 

5. I am purchasing an internet connection for my kiosk. What is an acceptable bandwidth?

If a dedicated DSL or Cable internet is provided, we suggest having a transfer rate of 1MB Up and 1MB Down. This will allow for remote viewing of security cameras with ease and allow multiple kiosks to communicate. If remote viewing is not necessary, then speeds as low as 512KB for a single kiosk, and 768KB for multiple kiosks are acceptable.

 

6. What type of network cable should I use to connect the kiosk to the internet?

365 Kiosks require standard CAT5 or CAT6 cabling with terminated RJ45 connectors that support full duplex 100/1000 networking.

 

7. I am unable to connect to the corporate network, and a dedicated line is not available at my location. Can I use an OptConnect on a cellular network?

An OptConnect device is an option but should always be the last option. Like cell phones, Optconnect devices may intermittently lose their signal, requiring someone to physically reset the device to reconnect. If there are multiple kiosks at a single location each kiosk would benefit from an individual Optconnect device (depending on expected traffic).

If you decide to use an OptConnect, be aware of the following risks:

  • Again, OptConnects can lose their signal occasionally and need to be reset. This can cause issues with batching and credit card transactions being denied for a considerable time. Necessary user information, such as user balances, would also be inhibited from synchronizing causing problems for end
  • Providing remote support over an OptConnect can be very dependent on OptConnect Support Teams and queues. Service Carrier Outages may cause extended delay of service.
  • If there is a need to install cameras in the market that allow for remote viewing, an Optconnect device will have to handle additional network strain, and footage will need to be reviewed.

Note: The configuration of cellular provider devices such as an OptConnect is the responsibility of the operator and will need to follow PCI standards for creating secure networks. These include changing default passwords, disabling WiFi access, and restricting access to only authorized individuals. Refer to our PCI PA-DSS implementation guide for more information on how to best secure your network.