Purpose

This article explains how to replace an OTI reader with a U1F Castle reader.

Process

OTI to Castles Conversion Kit

10-0123 - Castles CC Reader
50-0075 - Plastic Adapter - Already attached to Castles Reader
20-0142 - Cat6 Ethernet Cable, Slim 3ft
20-0187 - MM6 Mini DC Power Splitter
60-0119 - 10-24 Truss head screws to mount adapter to kiosk (quantity 4)

Prerequisites

Gather the correct kit for the kiosk (MM6, MM6 Mini, or Gen 3). Schedule a time with support in order to minimize downtime. The kiosk must be online to complete this replacement.

If replacing an OTI reader on a Gen3, check a few things first, as not all Gen3s are compatible.

If the kiosk has an RV110 router, please replace it with a Meraki router. Inform support of this change so they can complete the required work on the backend for the kiosk.
1. If replacing the router with a Meraki, update the local network team with the new network requirements. They can be acquired from the article, Network Requirements - US/Canada - V5 MicroMarket Kiosks.
Kiosks with an IDtech reader, or that previously had one, cannot upgrade to a Castle reader.
Check bezel compatibility by opening the kiosk and inspecting the OTI reader's mounting area. If it has more than 4 mounting screw holes or does not have a single oval opening, the kiosk is incompatible.

Refer to the appropriate section based on the kiosk model.

Tools Required

#2 Phillips head screw driver
#1 Phillips head screw driver
Screw driver set
Something to cut zip ties (box cutter, snippers, etc.)

Gen3

Power down the kiosk and unplug it.
Remove the two #2 Phillips screws on the back holding the kiosk closed.
Carefully open the kiosk by lowering the front face down. 365 recommends that the front face of kiosk be supported in service position with a “Roller Stand”, which can be purchased from a local home improvement store.
Unplug the OTI from the PC (Green marked USB Cable).
Remove the cable from the white/clear cable management clip and cut the zip tie for easier removal.
Unscrew the 4 screws on each corner on the back of the OTI reader. The reader should start to fall away from the bezel of the kiosk.
Pull the loose USB cable out the front, through the oval opening.
Remove the network cover by loosening the two #2 Phillips screws and pulling the cover up.
Slide the router up and out of the housing. Unplug all wires to the router.
Remove the power brick cover by removing the four #2 Phillips screws at the top and sides.
Pull back to remove it.
Remove the Router Cover by removing the six #2 Phillips screws. Four from the outer sides and two at the top.
Make sure no wires are tangled and pull the Router Cover straight back to remove it. It should be easier feed the provided ethernet cable from inside the kiosk to the exposed back.
Remove the cable shield that covers the existing ethernet cables and feed a new ethernet cable through the same opening.
Put back the cover plates that were previously removed back on and plug the cables back into the router. Do not use port 5 for anything other than a DVR. The new ethernet should be plugged into one of the other available ports.
Unplug the DC power jack from the monitor inside the kiosk. The zip tie may need to be cut to remove.
Now take the included power splitter and plug the DC jack you just removed into the female end.
Next plug the male end back into the screen.
Feed the molex power cable (from the power splitter) and the new Ethernet cord through the existing oval opening on the kiosk. This is where the terminal will be mounted.
Connect the Molex power cable to its port and the Ethernet cable to the silver Ethernet port.
Push the extra cable back through the oval opening. The cables will be tight, but there is enough space for both to pass through.
Align the terminal with the bezel's 4 holes. Use the 4 shorter screws to mount the terminal.
Power up the kiosk. Wait for the kiosk and terminal to fully boot.
Enter the kiosk's IP address into the terminal.
1. Tap the lower left corner of the reader screen four times, then the upper left corner twice.
2. Tap the brand logo in the upper left corner of the kiosk screen several times to view the kiosk IP. This will navigate out to the exit screen, which displays online status and IP address information at the bottom.
3. Enter the IP address into the terminal using the keypad and press OK. The reader may reboot or restart.
Contact 365 Support informing them that a new Castle reader has been installed. Support will need to complete the configuration and ensure everything is set up correctly.
Once the terminal has been fully configured, finish managing the cables and close the kiosk.

MM6

OTI to Castles Conversion Kit Includes

20-0192 - 2 foot SlimRun Ethernet
10-0123 - Castles UPT1000F CC Reader
20-0187 - MM6 Mini DC Power Splitter
60-0155 -Machine Screw Pan Head, Qty. 4

Instructions

Power down and unplug kiosk from outlet.
Remove the OTI USB cable (Green flagged cable) from the PC.
Open both white/clear cable management clips so the USB cable can be removed.
1. One clip located next to the reader.
2. The second is located under the meraki on the right wall, cut the zip-tie holding all the wires together.
Remove the screws from the back of the OTI reader.
Gently pull the USB cable through the opening on the front of the kiosk bezel.
Attach the Castles reader to the bezel using the screws provided in the Kit, a starting with bottom two screws.
Next, connect the ethernet cable into the silver port and connect the molex power cable.
Locate the Kastor power brick near the Cyberpower, and remove the yellow cap on the cable.
Take the yellow cap and place it on the male end of the MM6 DC Power Splitter ( This will now be used for the XP unit).
Take the Kastor male connector and attach to female end of the MM6 DC Power Splitter.
Run ethernet cable up through the back right corner and connect into Meraki router, do not use port 5.
Set the new wires and old wires into both clips.
Close, lock and power on the kiosk.
Call 365 Support @ (888) 365-6282 - The support team will need to change some ADM settings in order for the Castles reader to work. Please have the kiosk number and the Castles Reader serial number (found on the reader and on the box) ready for the call. Stating that you need to “Swap an OTI reader to a Castles on an MM6 Kiosk” will give Support context.

MM6 Mini

OTI to Castles Conversation Kit Includes

20-0192 - 2 foot SlimRun Ethernet
10-0123 - Castles UPT1000F CC Reader
20-0187 - MM6 Mini DC Power Splitter
60-0155 -Machine Screw Pan Head, Qty. 4

Instructions

Power down and unplug kiosk from wall.
Unplug OTI reader from PC (Green marked USB Cable).
Remove OTI cable from behind bracket and remove twist tie.
Remove the 4 screws holding the OTI in place, starting with the bottom two.
Remove OTI reader from bezel and gently pull the USB cable through the opening.
Cut the zip tie holding the camera and DC power cable in place.
Remove the DC power cable from monitor.
Attach the Castles Reader to the kiosk using the included screws, starting with the bottom two screws.
Connect the Molex.
Connect ethernet cable to the silver port.
Take the DC cable previously removed and plug into female end on the DC Power Splitter.
Take the newly connected cable and tuck into the corner of the kiosk, by the power brick bracket.
Plug the male connector of the DC Power Splitter into the monitor's DC power port.
Zip tie the camera cable with the DC power.
Run the DC Power Splitter cables and ethernet through the cable loom and clip.
Connect ethernet cable to router.
Close, lock, and power the kiosk back on.
Call 365 Support @ (888) 365-6282 - The support team will need to change some ADM settings in order for the Castles reader to work. Please have the kiosk number and the Castles Reader serial number (found on the reader and on the box) ready for the call. Stating that you need to “Swap an OTI reader to a Castles on an MM6 Mini Kiosk” will give Support context.