In order to achieve maximum deliverability of emails, we operate a dedicated sending IP address [147.253.213.241] for all Order Confirmation, Quote and Invoice emails relating to your catering orders.
Sometimes emails are delayed.
This can be due to a number of factors. In the corporate world however, the mostly likely cause is 'greylisting', where large organizations employ software to rejected email that is not from an approved address.
However, if delivery is attempted for a second time, around 5 or more minutes after the first attempt, the email will be accepted. The reason for this is that 'spammers' don't generally try to send a second time - so greylisting is a temporary delay rather than a 'bounce'.
You can also double check if an Email was delivered Here. If the Email was not delivered for a different reason, you can re-send an Order Confirmation Email.
Sparkpost
Spoonfed uses Sparkpost, a leading transactional email business for sending emails. If delayed, Sparkpost will re-attempt delivery several times over 72 hours. The second attempt is usually about 20 minutes after the initial 'send.' The email is usually accepted by after that by those using greylisting software.
Stop Emails from being Delayed
If a Customer uses greylisting in their emails, we suggest you send them the following prompt:
"Our catering software provider, Spoonfed, has a dedicated IP address (namely 147.253.213.241) from which our catering confirmation emails are sent. It has come to our attention that our emails are being 'greylisted' by your organization, thus delaying the delivery of these emails.
To start receiving emails related to your catering order updates, please forward this message to your IT department and request that they do not to delay emails from the IP address 147.253.213.241 or from our email address e.g. orders@yourdomain.com.
Thank you."
Include any other emails associated with your catering account such as finance@yourdomain.com or customer.mail@getspoonfed.com if you still use our domain the email.