Purpose

There is the option to send a confirmation email to the Contact's associated email when Confirming an Order in the Back Office. 
If a Customer places an order online, the email address for their account and for your Account will both get Confirmation Emails.

Check the Messages Tab to view which Emails received a Confirmation.
 

Process

Send a Confirmation Email

If the Customer lost the original message confirming their card payment or order confirmation, it can be re-sent for their records. 
A confirmation email should also be re-sent if any order details changed.

1. In an Order, click Reconfirm at the top of the Details Page (or Confirm Order if confirming for the first time).
   
2. A Confirm Order popup will appear with the options to:
   1.  Send an email with payment request.
   2. Send an email without payment request.
   3. Skip the email. 
      
      
3. Once the desired confirmation email radial is selected, click Confirm.
    
4. Verify the email was sent via the Messages tab.
    

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Customer Card Payments

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Check that an Invoice was Emailed