Introduction

If you as the Caterer create an Order in the Back Office, you'll need to progress it from Unconfirmed to Confirmed. Note that customers are unable to view an order in their online customer profile if it is Unconfirmed.

Confirming an Order

1. Go to the Order Module. Find the Order you want to Confirm.

2. Click the Drafts Tab to filter and find all the Unconfirmed Orders.

    

   

    

3. Check the Status of the Order. It will say Unconfirmed.

4. Click the eye to View/Edit near the Order.

5. Scroll to the bottom.

6. Click Confirm Order. If you've recently made edits to an Order that was Confirmed, the button will say "Confirm Changes".

   

    

7. Choose whether or not to send a Payment "receipt" to the Customer's email on file. If you don't want to send and email, click Skip Email. Click Confirm

8. The Order is now Confirmed!