PicoCooler Vision - Market Service Mode and Restocking Process


This article explains how to unlock the PicoCooler Vision device, restock it, and view the planogram. 


Manually Activating Service Mode

  1. On the touch screen of the device, tap in the upper left corner 5 times
  2. The driver menu will now appear. Enter your ADM email and Password. Alternatively, you may log in using your PIN, but please note that your PIN will only work after you have logged into that device with your ADM email and password at least once before.

  3. Select Start Service Mode. 

  4. You will now see a timer on the device. Both doors will unlock and stay open for the next 30 minutes. If you complete the stocking process before the 30 minutes are up, select the Finish button to lock the doors early.



Cooler Health Safety Lock Delay Process

Once you have finished stocking and ended service mode, you will need to put the cooler unit in a Health Safety Lock Delay

  1. Press and hold the Down Arrow for five seconds on the Minus Forty Module until you see three dashes ("---") appear on the screen. This will clear any Cooler Health Safety Alarms that could have activated while stocking the unit.
  2. Next, press and hold the U button and Down Arrow button for five Seconds to begin the Cooler Health Safety Lock Delay. This mode prevents a Cooler Health Safety Lock/Alarm from engaging and locking a unit. However, this does not remove a lock that may already be active on a unit: make sure to complete the previous step to clear any active alarms before entering a delay. 
    When this mode has been entered correctly, the Minus40 display at the base of the unit will now flash the word "dELAY", along with other unit data. 

    Health Lock Delay Gif.gif


Service Images on 365Ops App

Devices in the Stockwell product line have additional management features in the 365Ops app. These features allow operators to take service images of the device during the restocking process.

For information on other features of this app, please see the 365Ops App Operator Guide

  1. Download the 365Ops app from the Apple App Store or Google Play Store.

  2. Once installed, you may open the app. 

  3. Select the ADM Login option. The 365Ops app uses the same login credentials used for accessing ADM. Enter your email address and password.

  4. Tap LOGIN.

  5. Select the name of your Organization, then the name of the Location of your device. Then, navigate to the Device Data screen for the device in question by selecting the name of the device.

  6. On the Device Details screen of the app, you will see tab options above the Full Sync and Restart buttons, which are unavailable for devices outside the Stockwell product line. These tabs are Info and Service Images. Select the Service Images option. 

    365Ops App - Device Details Screen for a Stockwell Device.png
  7. You will now see the Service Images Tab. From this tab, you can review previous service records, or create new ones. 
    To create a new service record, select New Service Image. 

    365Ops App - Device Details - Service Images Tab for a Stockwell Device.png
  8. You will now begin the three-step process of creating a new service record. For the first step, select the Service Mode button. The device will now unlock. Open and close the door to re-trigger the lock, then proceed to the next step. 

    365Ops App - Unlock a Stockwell Step 1 - Unlock the Stockwell and click on the 'Service Mode' button to begin your service image record.png
  9. You will now be prompted to take a service image of the device. The service image should be taken in landscape mode, and should show an image of the unit with the doors closed.
    This image is used for reference of unit stock and organization at the time of service, and is also used as a backup schema reference if our systems need additional insight.
    Select Next when you have added the image.

    365Ops App - Unlock a Stockwell Step 2 - no service image added.png
  10. Once your service image has been added, you will be taken to Step 3 of the process. Click the button Submit and End Service Image Capture. 

    365Ops App - Unlock a Stockwell Step 3 - Lock the Stockwell and click on the 'Submit and End Service Mode' button.png
  11. Now that you have completed this process, you will be able to view this record and any previous records listed in Submitted Records on the Service Images Tab.

    365Ops App - Service Images Tab - Submitted Records for a Stockwell Device.png


Interactive Demo

To see this process in action, you may experience the Service Images Walkthrough below, or visit 365Ops - Stockwell Service Images Walkthrough.