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Parlevel - Switching a PayPlus Card Reader to an Ethernet Connection
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Parlevel - Switching a PayPlus Card Reader to an Ethernet Connection
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Purpose

PayPlus card readers for vending machines or Parlevel kiosks can be connected to the internet using a cellular connection or an ethernet connection. These devices are set up to use a cellular connection by default when they are shipped, but they can be configured to use an ethernet connection, so long as the network does not require that a static IP be used. The following article contains the steps to set up your reader for an ethernet connection.

Process

  1. Contact our Support Team at 210-200-8873, option 1. Provide them the serial number for the PayPlus device you are wanting to switch to ethernet, along with the PLK# of the kiosk it is installed on, if applicable.

  2. The ethernet port on the PayPlus will be to the right of the MDB connection and will have a metal plate, seen in the image below. Make sure the ethernet cable is connected to both the device and the port it will use to connect to the network. Please leave the cellular antennae attached.



  3. Restart the device so that it may establish the network connection.
  4. Run a CTMS check to verify the reader can connect to our servers using a cellular connection. (If the device does not pass the CTMS check or if it is in an area with poor cellular connection, it may need to be taken to another location with a better cellular signal before ethernet settings can be sent.) 
    Parlevel - VMS Information Icon.png For more information on running a CTMS check, please see our article on running a CTMS Check on a Payplus Device.

    You may also confirm the ethernet connection by tapping on the top corners of the device screen in a "Left-Right-Left-Right" pattern to bring you to the Status page. Under the heading GSM it would read Ethernet instead of the cellular network.

  5. Support can also confirmed the device has a good connection, and if requessted they will queue the ethernet settings to be received by the device. Another CTMS check must be run for the device to take this setting and apply it. We advise checking the device’s Status screen afterwards to make sure it is showing Ethernet as the connection type.

  6. After the ethernet setting is taken by the device, if it is installed on a kiosk, the kiosk will need to be restarted by switching off the power strip inside the kiosk cabinet.

  7. Once the kiosk is powered back on, run another CTMS check to verify it can connect over ethernet. (If the CTMS check fails at this step, verify the ethernet network’s settings are allowing traffic to go through)

  8. Run a test transaction on the card reader to verify it is authorizing transactions.

 

Troubleshooting Ethernet Connectivity

If the device has not established a successful connection over ethernet, the device will boot up to a Cash Only screen. Try the steps below to troubleshoot the device and/or network.

  1. Please verify the secure placement of the cable to the back of the device. 

  2. You may also need to reach out to the IT team or individuals managing the network for the location, as the device may need certain network security ports open for traffic, or local firewalls may be blocking connectivity to the device. If this is the case, the following ports and URLs will need to be opened for traffic or unblocked to allow the device to communicate with its servers and process transactions successfully. 

For further details on the network requirements, please refer to our article Network Requirements - Vending (Wifi or Ethernet).

If the IT/networking team requests a MAC address for the device, it is located on the box the Pay Plus came in, next to the serial number. Additionally, the MAC address can be found in AV Live if the device has previously pinged the server. 

 

AV Live

In the AV Live software, you can confirm that your device is connected to ethernet by an ethernet symbol on your Machines page. As with cellular connection, a green symbol will indicated that it is connected and red will indicate that the device has not been able to ping the AV Live servers or may be offline altogether. Onsite troubleshooting may be required in that case.



To find the device's MAC address, you may go to My Company > Devices, where it will show you the MAC address in the device's last ping information. if it has had a chance to do so.

 

Please contact Parlevel Support for any additional questions when trying to connect your Pay Plus devices via ethernet.