Purpose
The Round Up For Charity feature on ADM allows customers to donate a portion of their purchase to a registered 501(c)(3) charity, foundation, or cause. The charity will be chosen by the operator in advance of the customer's transaction, and each location can be set to donate to a different cause. An operator can only associate one charity with each location, but multiple locations can donate to the same charity.
The round up amount is calculated as the final step: post discounts, deposits, and tax. The amount that is donated depends on how much is needed to "round up" to the nearest whole dollar. For example, if a customer's total is equal to $2.50, they will be asked if they would like to "round up" to $3.00, and have the $0.50 amount sent to charity.
Transactions already at the whole dollar will not be rounded up. Round Up For Charity is not an option for cash transactions.
Request This Feature
This feature is not turned on by default. Please contact 365Support via live chat, at (888) 365-6282 or support@365smartshop.com to have this feature enabled.
Compatible Devices
Round Up For Charity is compatible with the following devices:
- PicoVend
- V5 Micromarkets
365's Suggested Charities
Operators may choose to collect for any charities they would like at any of their locations. However, if you are looking for new charities to collect for, 365 has partnered with various causes and organizations in the past to promote excellent charities, such as the following:
ADM Reports
A specific Round Up For Charity Report is available with this feature. You can find out more by reading the article ADM - Reporting - Charity Round Up Report.
The Flow of Funds
Operators will not have to manage any donations by utilizing this feature. Instead, once the customer has been charged for the round up amount, the disbursement and record-keeping are handled for you. This is done via the UK Online Giving Foundation. The records of these donations are found in the Round Up For Charity Report mentioned above.
This makes charitable giving fast, easy, and efficient, both for you and for your customers.
The Customer Experience
Customers will be asked via a prompt if they would like to "Round up for charity" on the kiosk. If they opt in, the round up amount will be listed in their cart and on their receipt.
The prompt for the round up will appear at different times depending on the device that is being used:
- For the PicoVend, consumers will be prompted during the pre-auth phase with their credit card or GMA.
- ForV5 Micromarkets, the prompt appears before checkout. On the V5, customers can cancel the round up at any time.
Insufficient Funds for Rounded Up Amount
If the customer's remaining balance is not enough to cover the rounded up amount, the system will take all of their remaining balance. It will not ask the customer to provide additional funding.
For example, let us say that a customer has a balance of $1.80 in their account, and they purchase two items for a total of $1.50. They want to round up for charity, but their remaining balance after the purchase is $0.30 - they would need $0.50 in order to round up to the nearest dollar, so they are $0.20 short.
In this case, the Round Up For Charity feature will only take the $0.30 for donation. It will not ask for an additional $0.20 to round the amount up the rest of the way.
Device is Offline
If the kiosk is not online, Round Up For Charity will not be offered as an option to the customer. Round Up For Charity will again be offered when the device has been reconnected and is no longer in local mode.