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Parlevel - Stock App - PCV Customer Guide
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Parlevel - Stock App - PCV Customer Guide
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Table of Contents

Purpose

This article walks through the workflow for users servicing a CV / PCV cooler market. Share these steps with customers or use them when helping troubleshoot the service process.
 

Process

BEFORE SERVICE - Inventory does not carry over during migration. The first service requires an inventory count; this is expected behavior, not a bug.
 

A. Start Service and Identify the Correct Cooler

  1. Open the Stock app and start service - choose the applicable CV / PCV market.
     
  2. Open Asset / Inventory - locate the cooler device row.
     
  3. Verify the physical cooler - at locations with multiple coolers, make sure the selected row matches the physical cooler being serviced.

B. Unlock the Cooler

  1. Select the blue lock icon - choose the lock icon on the correct cooler device row.
  2. Confirm the unlock request - select Yes to send the request; select Cancel to close the prompt without unlocking.
     
  3. Wait for the result - allow approximately 30 seconds. Continue when the app displays Door Unlocked. If the request fails, select Try Again.
SERVICE MODE WARNING

A successful unlock places the cooler into approximately 30 minutes of Service Mode. Inventory screens can be viewed and updated without unlocking, but physical replenishment requires access to the cooler.

 

C. Replenish Inventory and Save

  1. Open the selected cooler - return to Asset / Inventory and open the cooler device.
     
  2. Review and update inventory - review products, slots, par levels, and current quantities. Physically replenish the cooler and update quantities in the Stock app. Use Search Product if needed.
  3. Save inventory changes - select Save before moving to the service photo or finalization steps.
     

D. Take the Required Service Photo

During service for a CV / PCV cooler market, users must complete Service Photo before Finalization becomes available.

  1. Open Service Photo - select the Service Photo button or the camera button at the top-right of the service screen.
  2. Take and save a clear photo - photograph the filled cooler, then select Save.
  3. Confirm Finalize is available - return to the service screen and verify that Finalize is now available.
PHOTO CONTROL LIMITATION

The app verifies only that a photo was taken and saved. It does not validate the image contents or confirm that it is a cooler photo. Managers can review the saved photo afterward.

 

E. Finalize Service

  1. Complete the final checks - confirm inventory changes were saved, the service photo was saved, and Finalization is visible.
     
  2. Complete required service fields - fill in any other required fields, such as money bag information when applicable.
     
  3. Select Finalize - complete the service.
     
  4. Secure the cooler - close the cooler door and confirm it is secured. Confirm the device exits Service Mode or follow the approved relock process.
     

Quick Reference · Unlock Messages

MessageMeaning
Do you want to unlock the cooler?Confirmation before unlocking
Processing spinnerUnlock request is being sent
Door UnlockedCooler door unlocked successfully
Door Unlock FailedUnlock did not complete; select Try Again