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Stock App - Servicing a PicoCooler Vision Product
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Stock App - Servicing a PicoCooler Vision Product
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Purpose

This article explains how to unlock and lock a PicoCooler Vision during a service visit in the Parlevel Stock App.
 

Process

Applies to: Parlevel Stock App for iOS and Android. Cooler lock controls are available only while the machine service status is In Progress.

  • Open the correct machine service visit in Parlevel Stock.
  • Confirm that the service visit status is In Progress.
  • Identify the CV cooler group to be serviced. Each cooler group has its own lock control.
     

Unlock the Cooler

  1. Open the machine's service visit.
     
  2. Select Inventory.
     
  3. Locate the CV cooler group to be serviced.
     

  4. Select the group's blue Locked control.

    Stock App - CV Locked

  5. In the Cooler's door lock confirmation, select Yes to send the unlock request. Select Cancel to keep the cooler locked.
     

  6. Wait for the indicator to change to green Unlocked. Then open the cooler door and complete the service.

    Stock App - CV Unlocked

Restock and Save Inventory

Restock, count, and save inventory as usual. If the machine has more than one CV cooler group, unlock and lock each group separately.
 

Lock the Cooler

When the service is complete, ensure that the cooler is locked again.

  1. Close the cooler door.
     
  2. Select the group's green Unlocked control.
     
  3. Select Yes to send the lock request.
     
  4. Confirm that the indicator returns to blue Locked.
     

Finalize the Service Visit

  1. Select Finalize.
     

  2. Select Yes to finish the visit.

    Stock App - CV Finalize

  3. Review the Finalize Service message. It states: “Any unlocked coolers will be locked.”

After finalization, lock and unlock controls are no longer available. Stock sends a lock request to any cooler group still showing Unlocked.
 

Troubleshooting

  • Lock controls are not available: Confirm that the service visit status is In Progress. Controls are unavailable after finalization.
  • The cooler has been unlocked for more than 30 minutes: Stock displays a notification and changes the indicator to Locked.
  • You leave Inventory or reopen the app: Stock saves each group's displayed lock state on the device and restores it when you return.
  • No setup is required: Existing Stock CV cooler users do not need a separate setting to use this workflow.