HelpCenter

US/Canada - PicoMarket+ Operator Guide
Updated

Overview

This document will provide information about a new hardware device, PicoMarket+, which is a small footprint point of sale with a bill acceptor. The bill acceptor can be used to fund consumer accounts. The PicoMarket+ can be connected via Wi-Fi (but cannot be guest network), cellular, or ethernet.

 

Key Terms

  • 365Pay Application: Available to all GMA users via Apple or Google Play stores. Allows for Touchless Transactions. 
  • ADM: This is the tool operators use to manage their markets. Typically used for V5 kiosks, ReadyTouch (365Dining), NanoMarkets, 365Beacons, and Picos.
  • GMA: Global Market Account 
  • PicoMarket+: Hardware device - small POS (point of sale) with a bill acceptor that allows cash funding for consumer accounts.
  • Self-Provision: Customers will self-provision the PicoMarket+ device. In this process, they will set the device to an organization, location, set the product list, etc.  

 

Credit/Debit Cards

The PicoMarket+ device will automatically be setup for credit/debit card usage after the self-provisioning process is completed.

 

Refund Requests

If a credit/debit refund is needed, please contact our 365 Support team at (888) 365-6282 or email at support@365smartshop.com. You will need to provide:

  • the last 4 digits of the card used
  • the date/time of the transaction
  • location the transaction occurred at (device name if possible - i.e. pico1234)
  • the amount of the refund needed.

 

Cellular Connectivity

All SIM cards and OptConnects will be shipped activated and will have a binding contract for twelve months. Operators will receive a recurring fee from 365. If total data plan volume is exceeded, additional fees will apply.

 

SIM Cancellation

If an Operator decides to cancel connectivity via SIM card prior to twelve months, they will still need to pay for twelve months since it is a binding contract.

  • There is no penalty for early termination but the operator will still have to pay for twelve months.
  • 365 will bill for any remaining months in the contract, then 365 can have the SIM deactivated and close the contract to stop any future billing.
  • Termination MUST be sent on or before the 20th of the month. To cancel, an email with the SIM card number must be sent to finance@365smartshop.com.

 

OptConnect Cancellation

If an Operator decides to cancel connectivity via OptConnect prior to twelve months, they will be charged $10 per month for any month cancelled early (rather than the full amount). The OptConnect device will need to be returned to 365.

  • There is no penalty for early termination but the operator will still have to pay for twelve months. For any month cancelled early, 365 will charge $10/month (rather than the full amount).
  • 365 will bill for any remaining months in the contract, then 365 can have the OptConnect deactivated and close the contract to stop any future billing.
  • Termination MUST be sent on or before the 20th of the month. To cancel, an email with the OptConnect serial number must be sent to finance@365smartshop.com.

 

Self-Provisioning of PicoMarket+

  • If using SIM, you will need to insert the SIM card in the back of the Pico and connect the antenna prior to self-provisioning. Instructions on this process are listed in the PicoMarket/PicoMarket+ Self-Provisioner section of the US/Canada - PicoPlatform - Self-Provisioner article.
  • To setup your PicoMarket+ device, you will need to complete the self-provisioning process. Please see US/Canada - PicoPlatform - Self-Provisioner article. The following items will be required in order to complete the self-provisioning of the PicoMarket+: 
    • Organization name and location 
    • ADM credentials
  • After self-provisioning, you will need to bolt the PicoMarket+ device into the counter/table on-site. These steps are listed in the PicoMarket+ Self-Provisioner section of the US/Canada - PicoPlatform - Self-Provisioner article.
    • Please note that if the device was not bolted down, falls, and is damaged, this would not be covered under warranty.
  • All your backend reports can be accessed via the 365 ADM system. If you are new to 365, you should have received ADM training. If you have not, please reach out to your 365 representative to get your training scheduled.

 

Troubleshooting

Click HERE to view the PicoMarket+ section of the PicoPlatform Troubleshooting Guide.

 

RMA

The operator will contact the 365 Support team and they will determine if an RMA is necessary. If an RMA is needed for either the Pico device or the bill validator, the operator keeps the stand.

  • In the event the Pico is being replaced, only the Pico device is removed/replaced - not the entire stand. The old Pico must be removed from the stand, and the new one installed. The operator will need to return one of the antenna cables/antenna and the scanner shield that comes in the RMA kit when they send back the old Pico device. If these pieces are NOT returned, a flat rate of $30 will be charged. Additionally, if a SIM card is in use, the operator will need to remove it from the old Pico and insert it in the new one.
  • In the event the bill validator is being replacedonly the bill validator is removed/replaced - not the entire stand. The old bill validator must be removed from the stand, and the new one installed.
  • Standard warranty is 12 months. The operator can purchase an extended warranty (5 years) for $150. 
  • Click HERE for instructions on the hardware replacement.

IMPORTANT NOTE

The antenna cable/antenna and the scanner shield MUST be returned to 365 when the old Pico is returned. If these pieces are NOT returned, a flat rate of $30 will be charged.
If the existing antenna cable/antenna are NOT damaged, there is no need to swap this part out. Simply send back the brand new antenna cable/antenna as well as the scanner shield.
If the existing antenna cable/antenna are malfunctioning, swap the antenna cable/antenna. Send back the old antenna cable/antenna as well as the scanner shield.
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Relocations

Operators can relocate a Pico for free using the self-provisioner. See the instructions below:

  1. On the Pico device, access the Driver Menu by tapping the upper left corner 5 times.

  2. Enter your driver PIN.
    Note: A driver's PIN is set in the Users & Roles section of ADM. If you do not have access to this section and need your PIN set/reset, reach out to your management.

  3. Tap Start Setup App.
    setupap.jpg
  4. Tap Provision Kiosk.
    provision.png
  5. Continue using the steps in the appropriate section of the US/Canada - PicoPlatform - Self-Provisioner guide.

 

FAQ

Click HERE to view the PicoMarket+ FAQs.

 

Please reach out to the 365 Support with any other issues or questions. 365 Support can be reached at (888) 365-6282. Alternatively, you can email support@365smartshop.com to submit a ticket for an agent to work on.