Key Terms
- 365Pay Application: Available to all GMA users via Apple or Google Play stores. Allows for Touchless Transactions.
- Activation Code: This code will be needed during self-provisioning of the PicoMarket for processing credit cards.
- ADM: This is the tool operators use to manage their markets. Typically used for V5 kiosks, ReadyTouch (365Dining), NanoMarkets, 365Beacons, and Picos.
- GMA: Global Market Account
- Merchant ID (MID): Unique number generated by Worldline for each operator to process their credit card sales.
- myPortal: Worldline/Six portal that customers will access to obtain all information for credit card transaction and batching history.
- PicoMarket: Hardware device - small POS (point of sale)
- Self-Provision: Customers will self-provision the PicoMarket device. In this process, they will set the device to an organization, location, set the product list, activate the MID on the Pico device (for credit card usage), etc.
- SIM Card: Used for connectivity and provided by 365.
- Terminal ID (TID): Each PicoMarket terminal is linked via a TID to a MID specific to each Operator.
- VAT: European Taxes
- Worldline/Six: A payment processor provider that will be receiving the credit card sales transactions for settlement and will transfer the funds to your bank directly less the transaction fees.
Key Stakeholders
- Operator Contact: Coordinates client resources and manages the sites market via the PicoMarket.
- Distributor: Provides hardware and helps facilitate the process between the operator and International 365 Sales team.
- International 365 Sales Team: Often responsible for gathering deliverables from the operator; primary contact from 365’s side.
Overview
This document will provide information about a new hardware device, PicoMarket, which is a small footprint point of sale. The Pico can be connected via Wi-Fi (but cannot be a guest network) or 365 provided SIM card.
Spec Sheet
Ordering the PicoMarket Device
An operator or 365 Representative should place an order for the device(s) using the appropriate Jira portal. The device(s) is/are then provisioned and shipped from one of the warehouses in the UK or NL, where we stock and track the PicoCooler Castles card readers, followed by the order being invoices from one of our local entities (365RM (UK) Ltd. or 365 Euro B.v.)
SIM Setup and Billing Process
- RBC must inform Purchasing (euoperations@365smartshop.com) when they are down to 50 SIM cards.
- Purchasing will generate and submit the PO to SIM Provider.
- 365 will ship to RBC
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RBC Group
customerservice@rbcgroup.co.uk
Unit 3, Old Dalby Business Park
Old Dalby, Melton Mowbray, LE14 3NJ, United Kingdom
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- Operators will receive a recurring fee from 365.
SIM Cancellation
To cancel a SIM subscription within the initial 12-month term (from date of purchase), please send an email to euoperations@365smartshop.com stating the full SIM number and reason for cancellation.
- If an Operator decides to cancel connectivity via SIM card prior to twelve months, they will still need to pay for twelve months since it is a binding contract.
- There is no penalty for early termination but they will still have to pay for twelve months. After twelve months, one can cancel the contract any month.
- Termination MUST be sent on or before the 20th of the month. To cancel, an email with the SIM card number must be sent to EU Operations Team (euoperations@365smartshop.com) and copy David Wilson (david.wilson@365smartshop.com).
Installation and Self-Provisioning of PicoMarket
- The PicoMarket stands will be shipped from Troy to the distributor
- Distributors will mount the Pico and ship to the operator
- Distributors will need to note the Pico serial number
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Picos are self-provisioned so Distributors will ship the devices(s) to the operator as inventory units and the operator will be in charge of staging.
- Click HERE to view the self-provisioning process operators go through.
NOTE: Distributors need to verify if the operator ordered the device as WiFi or SIM, so as not to send out SIMs for devices where the operator did not request them.
Support
Distributor and 365 contact information can be found HERE.