Purpose
The purpose of this article is to outline the Managed Station Forecasting feature for Office Coffee Service (OCS). This feature uses historical invoice activity to create a more accurate starting invoice for drivers.
- Please Note: This applies only to managed OCS stations where forecasting has been enabled.
- If forecasting is enabled for a station but the station does not have enough completed invoice history to meet the company setting, the system uses the station’s default order. (Company setting of 3 previous invoices, the station only has 2 invoices so far)
Process
- Navigate to Company Settings > Route Planning.
- 'Number of Historic Services for Forecast (OCS)' will show the number of invoices the service will average from. The default value is 3.
- 'Number of Historic Services for Forecast (OCS)' will show the number of invoices the service will average from. The default value is 3.
- Navigate to the OCS Station you want to enable forecasting for. Click the 'Enable OCS Forecasting' check box on the left side. Please note: This station must be a Managed Location.
- The feature is now enabled for the Station.
Forecast Previews
- OCS / Create Order Screen
- Route Planning Screen / Add a Station to a Route
- Click 'View/Modify Order'
- Click 'View/Modify Order'
- Smart Routing Screen (if Smart Routing is enabled)
- Click 'View/Modify' to show more.
- Click 'View/Modify' to show more.
Product Eligibility
- A product can appear in the forecast only if it is currently available in the station’s price tier when the forecast is generated.
- Products that appeared in historical invoices but have since been removed from the station’s current price tier are excluded from the forecast.
- Products that are in the station’s current price tier but have no historical invoice activity are also excluded from the forecast.
- Products that are in the station’s current price tier but have no historical invoice activity are also excluded from the forecast.
- The forecast does not combine with the default order to fill in missing products. If a product has no qualifying forecast history, it does not appear in the forecast, and the driver can add it manually if needed.