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365 Dining - Cashier Service Optional Tipping - Operator Guide
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365 Dining - Cashier Service Optional Tipping - Operator Guide
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Table of Contents

Purpose

This article provides an overview of optional tipping on 365 Dining cashier-service devices, including checkout behavior, receipt changes, and reporting considerations.
 

Process

Optional tipping on 365 Dining cashier-service devices prompts consumers to select a tip amount on the payment terminal during checkout when tipping is enabled.

Prerequisites

  • Kiosk must be in cashier service mode (SFE cashier service enabled)

  • Device must have a Lane 3000 or Lane 3600 (or newer) credit card reader

Request This Feature

This feature is not turned on by default. Please contact 365Support via live chat, at (888) 365-6282 or support@365rm.com to have this feature enabled.

Checkout Flow

  1. The cashier rings up items as usual.
     
  2. The consumer selects a credit card payment method.
     
  3. The consumer is presented with tipping options on the payment terminal screen.
     
  4. The consumer selects a pre-defined percentage, a custom dollar amount, or No Tip.
     
  5. The payment terminal processes the total amount, including the sale and tip.
     
  6. Consumer receives receipt displaying tip amount if appropriate.
     

What Appears on the Payment Terminal

A tipping prompt appears on the payment terminal. Depending on the transaction total, the tip prompt displays either fixed dollar amounts or percentage options.

Dining - Tipping PIN Pad DollarDining - Tipping PIN Pad Percent  

Receipt Examples

The Tip line item appears separately from subtotal and tax.

Printed receipts include a dedicated line item for the Tip amount.

Dining - Optional Tipping Physical Receipt

Digital receipts include a dedicated line item for the Tip amount.

Dining - Optional Tipping Digital Receipt

Tipping Behavior

Setting Behavior when ON Behavior when OFF
Optional Tipping Consumers are prompted to select a tip after a credit card payment is initiated. The payment terminal proceeds directly to payment authorization without displaying a tipping prompt.

Reporting

For tip-specific reporting, operators should use the following tipping reports:

  • Tip Summary
  • Tip Details

These reports provide the tip-specific information needed to review tipping activity. Only transactions with tips applied will appear (non-tipped transactions are excluded). 

For non-cashier-service locations, tipping data will not appear in Tip reports at all.
 

Calculating Tip Amounts

EFT Disbursement Reports reflect the total amount charged to the credit card. Operators must use other reports that show tips separately to calculate the tip portion for employee payroll and tax purposes.

  • Tax Reporting: Tip amounts should be reported separately for tax purposes because they are considered employee income.
     
  • Reconciliation: Use EFT Reports to verify the total funds received from the processor, then use Sold Details or Credit Transaction Report to review tip amounts.