Purpose

This article instructs Greenlite vending machine operators on how to deactivate an AVLive device. Deactivating your device means that you will not be charged the monthly fee for this device, and the card reader will be disabled. Please Note:

Reactivation can be done at any time.
The Deactivation Process requires 3-5 business days to be processed by our team.

Process

Locate the device ID of the device you want to deactivate. This is available in AVLive on the Machines page (listed in the Device ID column), or it can be found on a sticker on the back of the device.
- For example, a PicoVend device ID will begin with 000572 or 000562.
- If you need further assistance finding the device ID, please reach out to AV Support at 800-321-9601 or avsupport@365rm.com
Once you have located and recorded the device ID, filll out the Greenlite Deactivation Form here: https://greenlitevendingrequests.atlassian.net/servicedesk/customer/portal/28/create/299
After you have submitted the form, the AV Support Team will send you an email when the device has been officially deactivated.
- Please note: that we require 3-5 business days to fully process this request.