Purpose
This article contains the information on how to require a customer name and how to enable order text notifications for a 365 Dining location.
Process
What’s New?
- Require customers to enter their name before placing an order at kiosks.
- Automatically send text message notifications to customers when their order is ready for pickup.
Requiring a Customer Name for Orders
Why Use This?
Ensures every order has a name attached, making it easier for staff and customers to identify orders.
How to Enable
- Log in to ADM (Admin Device Management).
- Go to the Device Summary page for the kiosk.
- Find the Notification Method dropdown.
- Select Guest Name (Required).
- Save changes.
User Experience
- Customers will be prompted to enter their name before they can pay.
- The ‘Next’ button will only appear after a name is entered.
- If a customer tries to continue without entering a name, they’ll see a “Name Required” message.
If not enabled:
Customers can skip entering their name, as before.
Sending Text Message Notifications When Orders Are Ready
Why Use This?
Keeps customers informed and reduces wait times at pickup.
How to Enable
- In ADM, set the Location SFE “Enable Dining Text Message Notifications” to Yes.
- On the Device Summary page, set Notification Method to Mobile Phone.
- Make sure customers enter a valid phone number (must start with +1 for US numbers) when ordering.
User Experience
- When an order is marked as “Called” (ready for pickup) in the Kitchen Display System (KDS), the customer receives a text message.
Example message:
“Hello, your Order #### is now ready for pickup.”
- Only US (+1) phone numbers will receive notifications.
- Texts are only sent when the order status changes to “Called.”
Troubleshooting
Double-check ADM settings for the device and location.
Ensure Customer Name does not have any spaces or typos.
Ensure phone number is typed in correctly.
Try a test order to confirm settings are working.
If issues continue, contact your platform administrator or 365 Support.