Introduction
The Consumer Survey feature on ADM and the V5 kiosk allows operators to gather real time feedback from consumers. In ADM, operators can create a question that will display to consumers after they have successfully completed a transaction. These questions can be Yes or No, or they can be on a scale of Positive, Neutral, or Negative.
Additionally, if a consumer leaves a response that is deemed as negative, we can prompt users for some additional personal information if they would like to be contacted. Overall, this feature is a great way to understand the experiences consumers are having in the market to ensure they keep coming back.
The Consumer Feedback Survey Report found under the "reports" tab in ADM will show your consumers responses.
ADM Location Summary
To get to the location summary page, click the location tab at top left followed by a location name, then click the blue bar to show additional fields.
Enable Device Consumer Feedback – Choose either Yes or No. The default is No. When this field is set to Yes, the following associated fields will display: Question, Question Style, and Contact Form. When displayed, these fields are required.
Feedback Required
Question (Alpha/Numeric) – This field is limited to 40 characters, including spaces.
Question Style – Select one of these options:
-
Scale – The consumer will see a question and then a Sad Face, Neutral Face or a Happy Face to choose for a response.(e.g., How was your experience?)
- Yes or No – The consumer will see a question that they can answer with Yes or No:
Example questions
- Did you find the product you were looking for?
- Did you find the market clean?
Contact Form – Choose either Yes or No. The default is No. When this field is set to Yes, the following associated fields will display: Contact Form Triggers, Contact Form Options, and Contact Form Text Input. When displayed, these fields are required.
Contact Form Triggers – Select Save for at least one of the following triggers:
- Sad Face
- Neutral Face
- Happy Face
If the consumer picks the trigger face, they will be prompted to enter their contact information.
Contact Form Options – Select Save for at least one of the following contact methods:
- Name
- Phone
Contact Form Text Input – Select Yes for the Contact Form button to display on the kiosk. The Contact Form Trigger field and the Contact Form Options field must be set to Save for this field to display.
V5 Results When Options are Set
When ADM is set using the screen settings above, the V5 kiosk will show these screens when the consumer is checking out: