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Customer Acquisition – Operator Process
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Customer Acquisition – Operator Process
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Introduction

If your business has acquired another organization, or if your business has been acquired, please follow the process outlined below to ensure our records are accurately updated.

Timely submission is critical to ensure proper accounting for all future transactions. This procedure specifically applies when an Operator is acquiring all assets from another Operator.
 

If you are the Current Operator

  • Utilize the provided link to fill out the relevant section for the Ownership Transfer (Acquisition) online portal.
     
  • Ensure all sections are filled out to submit the form.
     
  • Attach a list of all devices when submitting the form. If you are uncertain about your devices, contact your account representative for guidance. If you do not have the contact information for your account representative, email salesadmin@365rm.com and your email will be directed to the appropriate party.
     
  • Upon submission of the form, weekly Electronic Funds Transfer (EFT) disbursements to the current operator will be suspended effective as of the acquisition date. This suspension will remain in effect until 365 Retail Markets verifies all outstanding financial obligations, including but not limited to unpaid balances, subsidies, and equipment leases.
     
  • All past due amounts must be paid in full before any withheld disbursements are released. By submitting the form, the current owner agrees that 365 Retail Markets may deduct verified outstanding balances from withheld disbursements.
     
  • If withheld disbursements are insufficient to cover the total outstanding balance, the remaining amount may be transferred to the new operator, who shall be responsible for remitting payment to finalize the acquisition.
     
  • After the form is submitted, it will be reviewed and sent back to both the current and new operator to E-sign. Once both operators have signed and other relevant information has been collected, the process for the Acquisition will begin. 
     

If you are the New Operator

  • Please make sure the current operator has your current information, including email and phone number.
     
  • Once the current operator signs the Acquisition form, you will be notified by email to do the same. Please verify all the information is correct. Once you sign the form it will be sent back to 365 to continue the Acquisition process.
     
  • Your Account Representative will contact you with additional instructions and collect ACH details to set up banking information for credit card disbursements.
     
  • Upon submission of the form, weekly Electronic Funds Transfer (EFT) disbursements to the current operator will be suspended effective as of the acquisition date. This suspension will remain in effect until 365 Retail Markets verifies all outstanding financial obligations, including but not limited to unpaid balances, subsidies, and equipment leases.
     
  • All past due amounts must be paid in full before any withheld disbursements are released. By submitting the form, the current owner agrees that 365 Retail Markets may deduct verified outstanding balances from withheld disbursements.
     
  • If withheld disbursements are insufficient to cover the total outstanding balance of the previous owner, the remaining amount may be transferred to the new operator, who shall be responsible for remitting payment to finalize the acquisition.