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Operator Closing Market Procedures
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Operator Closing Market Procedures
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Purpose

This article details the steps an Operator should follow when fully closing down a market/location.
 

Process

This process is to be used when completely closing down a location with removal of all kiosks at the location - not just for removal of one or multiple kiosks.

  1. Ensure that all devices are online at the location(s) requested to be disabled. If they have already been physically removed, please find a suitable location to bring them back online. 
     
  2. Ensure that a cash out is performed for any devices that accept cash. This must be done while the device is online for the cash out to be registered properly. 
     
  3. Pull all final reports needed from ADM or SmartHQ. Once the location is disabled, location reporting will no longer be available.
     
  4. Fill out the Market Close form. This form gathers details regarding the permanent closure and sends a request to the Support team to perform a Final Sync and Batch and Deactivation of all the devices at the location.