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Operator Closing Market Procedures
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Operator Closing Market Procedures
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Purpose

The purpose of this article is to detail the steps an operator should take when closing a market. 

 

Process

  1. Ensure that all devices at locations to be closed are online. If they have already been physically removed please find a suitable location to bring them back online. 

  2. Ensure that a cash out is performed for any devices that accept cash. This must be done while the device is online for the cash out to be registered properly. 

  3. Fill out the Market Close form. This form gathers details regarding the permanent closure and sends a request to the Support team to perform a Final Sync and Batch and Deactivation of all the devices at the location.

  4. When all final necessary reports have been pulled by the Operator from Smart HQ/ADM for the location and the respective accounts have been closed - please contact 365 Support to request that the location be disabled.  This will remove it from the location list and reporting.