Purpose

The purpose of this guide is to explain the Health Safety Timer Lockout and how to clear it.

What is The Health Safety Lockout?

The Health Safety Lockout is a health feature of the cooler that is activated when the temperature of the cooler falls below a pre-set degree for a pre-set amount of time. When it does, the cooler will lock itself, preventing transactions until the lock is cleared. During this time, it will also beep intermittently and display a message notifying consumers to contact their market operator.

The Health Safety Lock must be cleared before transactions can resume. A driver or operator must be on-site to check the products and clear the lockout. 

Process

Locked Pico

A PicoCooler with controlled access will display a red message stating that the cooler is locked due to the Health Safety Lock being engaged.  The cooler will need to be unlocked and the products checked for spoilage. 

If an operator does not know how to override the lockout from the cooler, the operator will need to contact Due North (MinusForty) at (800) 800-5706 for the steps.

Once the Cooler has been overridden and the products have been checked to confirm that any spoiled items have been removed the error will go away once the temperature goes back above 40 degrees Fahrenheit. Otherwise it can be cleared manually using the methods found in the article, Due North (MinusForty) - Unlocking Coolers using the Temperature Controller.

Unlocked Pico

The unlocked Pico will not display an error message or beep. It will simply lock if the temp goes out of range.

If an operator does not know how to override the lockout from the cooler, the operator will need to contact Due North (MinusForty) at (800) 800-5706 for the steps.

Once the Cooler has been overridden and the products have been checked to confirm that any spoiled items have been removed the Cooler will unlock once the temperature goes back above 40 degrees Fahrenheit.

International: Connect the operator directly to Due North (MinusForty) support via Five9 cold transfer option to (800)-800-5706.

Why Does Due North Need to be Contacted

Due to the 365 Pico device not modifying the behavior or functionality of the NAMA Health Safety Lock and does not receive detailed statuses, 365 Retail Markets is unable to circumvent such health security measures, and we must refer you to the manufacturer to learn more about the operating functions of the cooler.