HelpCenter

NanoMarket Self-Provisioning Guide and FAQ
Updated

Purpose

This guide will walk you through provisioning your own NanoMarket. The video below will show you what you see the first time you power on your new tablet.

  

Self-Provisioning Flow

Step 1: Set Up Connection

  1. Choose which type of connection you want to setup.

  2. Click Next.
    mceclip0.png

  3. Sign-in to your ADM Account.
    Use your ADM credentials to login to the device.

 mceclip1.png

Step 2: Test Barcode Scanner

Scan a Market Card or your QR code in the Mobile App to test the scanner.

 mceclip2.png

Step 3: Test Card Reader

Swipe a known working magnetic stripe credit card through the reader to start the test.

mceclip3.png 

Step 4: Test Touch Screen

Follow the prompts to touch the targets and drag the sliders accordingly.

 mceclip4.png

Step 5: Test Connectivity

The test will automatically begin to test your device’s connectivity.

  1. Click Next when the test has completed.

  2. Click OK to continue.

 mceclip5.png

Step 6: Provision Kiosk

  1. Click Start.
    mceclip6.png

  2. Select where to deploy your device:
    1. Select the Org.
    2. Select the Location.
    3. If you would like to select a new location, click Create New Location.
      mceclip7.png

  3. Select whether you want to Copy an Existing Device or Create your device from a Default Template.

    If you choose Create from Device Defaults, you will skip the next screen and the New Device Information screen will display.
    mceclip8.png

  4. Select a Device to Copy.
    1. Choose the Org and Location where you want the copied device to be located.
    2. Select the Device.
      mceclip9.png

  5. New Device Information:
    1. Review these new settings. You can change them later in ADM if needed.
    2. Click Finish.
      mceclip10.png

 

Step 7: Verify Network Connectivity via ADM

See instructions listed in Legacy & V5 - Network Connectivity Verification and Troubleshooting - Operator Guide.

 

Creating a New Location

Enter the name of the new location.

Note: You cannot use a Location Name that already exists in this Org.

 mceclip11.png

 

Copy a Location

  1. Choose an existing location to use as your template.
    mceclip12.png

  2. Enter in the information that is relevant to the new location.

    Note: These settings can be changed later in ADM  if needed.
    mceclip13.png

  3. Finish entering the pertinent information.

    Note: Leave the fields that are not applicable to your location blank.

    1. Click Next.
    2. Continue to the Device Copy step, shown previously and complete the process.

 mceclip14.png

 

Reprovisioning/Relocations

If you would like to reprovision or relocate the device:

  1. Tap on the logo in the upper, left corner five times.

  2. Enter your Driver PIN or your ADM credentials.  

  3. Click Provision Kiosk.

  4. Follow the same process as shown earlier in this document.

 mceclip15.png

FAQs

Can Canteen, USConnect and other customers use this feature?

Yes. All customers will use this feature moving forward. OneMarket and other nuances will be carried over and can be set in ADM by the operator. OneMarket User Keys must be added to the Location Summary screen. USConnect Operators must contact the Implementation or Support Department to fill out the USC POSID field when their device and location have been provisioned.

 

Are all NanoMarkets self-provisioned?

Yes, all NanoMarkets will be self-provisioned. For new operators, 365 Implementation will create their Org and Location, however the operators will provision their devices on their own.

 

Can I relocate the device?

Yes. Follow the "Reprovisioning/Relocations" instructions outlined within this guide.

 

Can I order a large batch of NanoMarkets to keep on-hand to deploy as needed?

Yes. You can order them and self-provision them as needed. However, you must have at least one existing NanoMarket in the Org.

 

Does the tablet have to be online to do this?

Yes, it will prompt you to setup a connection as the first step (WiFi, Cellular or Ethernet).

 

How long does this take?

The entire process should take from five to ten minutes.

 

What information will I (the operator/driver) need?

If you are deploying the device to an existing location, no additional information is needed. However, if you are going to deploy the device to  new location, you will need the standard basic information regarding contacts, minor settings, etc. for the new location.

Note: These settings can be changed later in ADM if needed.

 

Can I stage it offsite?

Yes. You can stage the device back at your office or warehouse, then transport the device and re-establish the connection when it has been placed onsite.

 

Do I have to call to enable CC to work on my device?

No, when you provision your device the CC MID/DID is automatically set up so you will be ready to accept sales immediately.

 

Hey there!

I am now self-provisioned!

What does this mean? This means when you first turn on the device you will be prompted to setup a Network Connection, from here follow the on-screen prompts to deploy and provision your new device.

  1. Power On.

  2. Setup a Connection.

  3. Follow On-Screen Instructions to Provision.

  4. Go!

For a how-to video and installation guide scan the QR code below or visit the 365 HelpCenter at https://365retailmarkets.zendesk.com/hc/en-us/ articles/360038528654-NanoMarket-Self-Provisioning-Guide

mceclip0.png 

For additional questions about devices not yet provisioned, contact our Implementation Department at implementation@365smartshop.com or 888-479-8803.

For additional questions about live devices, contact our Support Department at support@365smartshop.com or 888-365-6282.