Introduction
This document outlines what Aramark consumers should do when they want to request a product refund, an account funding refund, or permanently close their Global Market Account (GMA).
How are the Requests Submitted?
Consumers can submit requests for product refunds, account closures, and account funding refunds through www.365retailmarkets.com/customerservice. Consumers can also submit requests for specific account funding refunds using 365Pay.
- Log into 365Pay.
- Click on Settings.
- Click on History.
- Select Search.
- Click on the relevant funding transaction.
How are Refund Requests and ZenDesk Tickets Processed?
Refunds will be processed every Tuesday during the testing phase, at which point we will revisit the process. Consumers can expect refunds within seven to ten business days.