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ADM Dashboards and Notifications Guide
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ADM Dashboards and Notifications

365 Retail Markets offers a Dashboard for monitoring the status of your MicroMarkets, and a Notification Center for managing your email notifications. Notifications can be set for devices going offline or when no sales are recorded for a defined period. This allows you to monitor potential downtime or communication issues for MicroMarkets and NanoMarkets. This replaces the simple email notification system that was in ADM.

 

 

Notification icon and Alert icon

  1. Click on the Envelope icon at the top, right of the screen in ADM to open the Notification Center. The Configuration and Management screens notifications will display. There is a Bell icon in the top, right corner that displays the current number of active alerts in red.

  2. Click the Bell icon to go to the Alert History screen to see active alerts in your organization.

 

Red Bell on Alert icon

  • If there are any active (unresolved) alerts, a red circle with a white number in it will show next to the Bell icon in the upper, right corner in ADM.
  • There are an unlimited number of active or unresolved alerts that can be displayed.
  • Resolved alerts are removed from the total open alerts, meaning they will not be counted in the red notification icon.

Image1.PNG

Figure 1 - Active Alerts in ADM

 

Alert History screen

The Alerts History screen is a summary of all the alerts for an ADM organization over time.

  • Both active and resolved alerts are listed here in the Date Triggered and Location columns.
  • Resolved alerts are indicated by a blue circle with a white check-mark in it under the Alert column and are labeled RESOLVED under the Duration Since Alert Triggered column, as seen in Figure 2 below.
  • Active alerts are indicated by a red triangle with a white exclamation point under it in the Alert column.

Image2.PNG

Figure 2 – Alert History screen

You can search Alerts by Date Range, Location and Alert Type using the Search field at the top, left of the Alerts History screen.  

Alert Type options are – All, Device Offline, and No Sales.

 

Notification Center

Click on the envelope icon at the top, right of the screen. The Notification Center in ADM will display (Figure 3).
Image3.PNG

Figure 3 - Notification Center

  • You can configure Alert notifications for the entire organization or individual locations in the Notification Center.
  • Locations that inherit their Alert notification settings from the organization's configuration are displayed in blue text. Locations in the organization with their own settings that are separate from the org are displayed in red text.
  • Locations with Custom Alert Notification settings are displayed in red text, but they do not inherit the org's alert notification settings.
  • If you want to have a location inherit the Alert notification settings that are configured for the entire organization, click Reset to Org Settings (to the right of the Email Notifications to field).
  • You can manage settings for Offline and No Sales notifications in the Notification Center.

 

Location List with New Grid

The Location List screen in ADM has been updated with a new grid view, icons and tools. The grid has these columns:

  • Devices – by location
  • Location Name – open alerts
  • Daily Revenue
  • Daily Transactions
  • Last Inventoried – the date of the last inventory
  • Email address – of the contact for that market

 

Devices Column

In the Devices column, a red warning triangle on the left side of the page indicates that location has kiosks that are offline. A blue checkmark icon indicates that the kiosks at that location are online.

  1. Hover the mouse over the warning triangle and you will see a popup list of which kiosks are currently offline and the devices that may be in local mode.
    Image3.5.PNG

Figure 4 - Updated Location List

  1. Click on the warning triangle. A Dashboard for that market will display with all devices listed on tabs on the left side of the screen.
  • The device status is clearly labeled with a connected or offline icon for convenience.
  • The tab for each kiosk displays a chart with the Connectivity History.
  • The Location Dashboard screen has an adjustable date range.
  • The contact email that is displayed can be configured in the Notification Center.

 

Location Dashboard

The Location Dashboard displays Status and Connectivity History for all devices from the Location List. The devices are listed and can be selected from the Device tabs on the left side of the screen.
Image4.PNG

Figure 5 - Device Dashboard


The table in the center presents a visualization of that device's Connectivity History for a date range that you select.

  • Blue bars indicate times when a kiosk is online.
  • Red bars indicate times when a device is offline.
  • Yellow bars indicate times when a device is in Local Mode.
  • Grey bars indicate that no data is available for that timeframe.

 Available only for the Super Role

  • Devices can be edited directly from the Dashboard by clicking on the blue Edit Device button at the bottom of the screen.
  • Devices can be removed directly from the Dashboard by click on the red Remove Device button at the bottom of the screen.

 

Location Summary screen

  1. Click the Location tab on the ADM Navigation bar.
    Image5.PNG

  2. Select an active location from the drop-down list. The Location Summary screen will display.

  3. Click on the Devices tab at the bottom of the screen. This tab includes a new grid that displays the Device Name column and IP Address column (see Figure 6).
    Image6.PNG

Figure 6 - Devices tab in the Location Summary screen

4. Alerts are displayed in the Device column. A red warning triangle indicates offline or local mode and a blue checkmark indicates online.

5. Hover over a warning triangle to see the corresponding alert (such as OFFLINE or LOCAL). The Duration column shows how long that alert has been active.

6. Click in either the Device column or the Duration column and the Dashboard for that device will display.

7. Click on the Device Name in the Device tab in the Location Summary screen. The Device Summary screen will display for that kiosk.

 

Device List screen

The Device List screen was previously called the Kiosk or Kiosk List screen. It includes a new grid that displays an icon in the Device column. The icon shows red for offline or local mode and blue for connected (online) mode for each device. As with the other grids, hover over the red icon to display the mode status for the device.

  1. Click in the Duration column to see how long that device has been in an offline, local or active mode status.

  2. Click on either the Device column icon or in the Duration column icon to see the Dashboard for that device.

  3. Click on the Device Name. The Device Summary screen for that kiosk will display.

 

FAQ

Q: How often will notifications be sent to the operator?

A: Once, but if an alert is triggered and then resolved and then triggered again, another email will be sent.

 

Q: How long is a kiosk offline before a notification is sent?

A: The Monitor program checking for offline kiosks will detect and register the event in about three minutes of that device losing connectivity. You can select notification intervals from five minutes to 10 days to alert you when the kiosk has failed to respond to the kiosk Monitor.