Purpose

365 Retail Markets offers an Alert History Dashboard for monitoring the status of your devices, and a Notification Center for managing your email notifications. Notifications can be set for devices going offline, or when no sales are recorded for a defined period. This allows you to monitor potential downtime or communication issues with your devices. 

Much of the information that you can be notified about can also be found on the Location Summary page.

Alert History Screen

The Alerts History screen is a summary of all the alerts for an ADM organization over time. The Alert Type options are: All, Device Offline, No Sales, Sensor Offline, Sensor High Temp, Sensor Low Temp, and Sensor Low Battery. 

1. Log into ADM
   
   
2. Click the Bell icon in the upper-right hand corner of the screen. This bell may have a red number icon on it. 
   
   
3. The Alert History screen will now appear. Here you can see active alerts in your organization, as well as any resolved alerts.
   
   

• You can search alerts by Date Range, Location and Alert Type using the Search field at the top-left of the Alerts History screen.  
  
  
• Both active and resolved alerts are listed here in the Date Triggered and Location columns. There are an unlimited number of active or unresolved alerts that can be displayed.
  
  
• Active alerts are indicated by a red triangle with a white exclamation point under it in the Alert column. Resolved alerts are indicated by a blue circle with a white check-mark in it under the Alert column and are labeled RESOLVED under the Duration Since Alert Triggered column, as seen in the screenshot below. 
  
  

Notification Center

1. Log into ADM
   
   
2. Click on the Envelope icon at the top-right of the screen
   
   
3. The Notification Center will now display. 
   
   

You can configure Alert notifications for the entire organization or individual locations in the Notification Center.

• You can manage settings for Offline and No Sales notifications in the Notification Center. Choose the amount of time you would like to have pass before you are notified from the drop-down menu. This can be anywhere from 1 hour to 10 days. 
  
  
• Locations that inherit their Alert notification settings from the organization's configuration are displayed in blue text.
  
  
• Locations in the organization with their own custom settings that are separate from the org are displayed in red text.
  If you want to have a location inherit the Alert notification settings that are configured for the entire organization, click Reset to Org Settings, found to the right of the Email Notifications to field.

FAQ

Q: How often will notifications be sent to the operator?

A: Once, but if an alert is triggered and then resolved and then triggered again, another email will be sent.

Q: How long is a kiosk offline before a notification is sent?

A: The Monitor program checking for offline kiosks will detect and register the event in about three minutes of that device losing connectivity. You can select notification intervals from five minutes to 10 days to alert you when the kiosk has failed to respond to the kiosk Monitor.