Introduction

The Retrieve Account Functionality feature allows operators to enable a retrieve account function when doing a GMA migration. This allows the operator to assist consumers if they have forgotten their access information or need to set up a new Scan ID or Fingerprint.

New Location Summary Option to enable Retrieve Account

Operators can use this feature for any location. This functionality is turned off by default, however, the operator can it turn off and on as needed.

1. Log into ADM
   
   
2. You will be automatically taken to the Location List page, as this is the home page of ADM. From here, select the location you would like to edit. 
   
   
3. The Location Summary page will now appear for that location. You may now select the button at the top of the page labeled "Click here for location information and settings ( + )"
   
   

4. The Info section of the Location Summary page will now appear. Here, you can edit many settings for your location. In this case, scroll down to the Enable Retrieve Account field and set it to Yes. A new field will now appear, where you can use check boxes to determine which two account retrieval methods you would like to use. 

    

   

5. When you have finished editing your settings, select the Save button. 

V5 – New Retrieve Account Button and Login Workflow

The Login page has been updated to include a new Retrieve Account button based on the setting in ADM.

The consumer should:

1. Tap the Retrieve Account button. The Enter Username page will display.
   
   
2. Enter their Username in the field provided.
   
   
3. Press Next. The PIN Number page will display.
   
   
4. Enter their PIN at the prompt. The Update Account page will display.
   
   

V5 – New Retrieve Account Button and Update Account Workflow

The new Update Account page will allow consumers to add a Scan ID or Fingerprint to their account access.

To add a Scan ID

Consumers should:

1. Chose the Scan button in the Update Account page.
   
   
2. Follow the prompts through the process to scan their ID.
   
   
3. After they have successfully scanned their ID, the Manage Account page will display.
   
   

To add a Fingerprint

Consumers should:

1. Chose the Fingerprint button in the Update Account page.
   
   
2. Follow the prompts through the process to add their fingerprint.
   
   
3. After they have successfully added their fingerprint, the Manage Account page will display.