HelpCenter
Explore
365Pay App - Account Closures
  1. 365 Retail Markets
  2. 365 Retail Markets
  3. 365Pay App
  4. Setup and Operations
365Pay App - Account Closures
Updated
Print
Scroll to Top
Table of Contents
Attachments

Purpose

A consumer can initiate refund scenarios by contacting the operator directly. The outline below details these various scenarios and what the consumer, the branch, and 365 will need to do to complete the refund or close the account.

See the V5 - Refunds and Account Closures and Legacy - Refunds and Account Closures articles for further information. For Connect & Pay, see the article Connect & Pay App - Account Closures.

 

Closing Account on 365Pay App

If a consumer wants to close their account, they should:

  1. Tap on the Account button in app menu at the bottom of the screen

  2. Inside the Help and Other section select the Help option. 

    365Pay - Account page - Help and Other.png
  3. Scroll down to Contact Technical Support at the bottom.

  4. Select the Support email address to send an email to 365Support, requesting for your account to be closed. 

After this, 365 Support will pay out and close the account and notify the branch admin. 365 will then credit any remaining funds from the account to the branch in their GMA Disbursement. The branch admin must return the funds to the consumer.