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Peripheral Device Troubleshooting - Operator Guide
Updated

Table of Contents

 

Purpose

The purpose of this document is to help you identify the devices used in different 365 products. It also provides information regarding what devices have been discontinued and what the proper replacement device will be.

 

Barcode Scanners

Symbol scanner

This scanner was used in Gen 1 kiosks. It has been discontinued and has been replaced with the Zebra/Motorola scanner. For RMA replacement, request a new Zebra/Motorola scanner, a scanner mounting bracket, and a cable.

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Code Scanner (Grey/Black)

This scanner was used in Gen 2 kiosks. It has been discontinued and has been replaced with the Zebra/Motorola scanner. For RMA replacement, request a new Zebra/Motorola scanner, a scanner mounting bracket, and a cable.

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Zebra/Motorola Scanner

This scanner is used in all current kiosks. It will be used as a replacement for all discontinued scanners. If the RMA replacement is for a Gen3 or V5 kiosk, no cables will be needed unless the issue is related to a cable problem. For all other discontinue scanner replacements, request a mounting bracket and a cable along with the scanner.

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Bill Acceptors

Cables for the Bill Acceptor:

The Com Cable and the power cable can be used on all the different models.

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MEI Bill Acceptor (Down Stacker)

This unit is used only in Gen1 kiosks. Be sure the first three dip switches are set to “On”.

Note: For dip switch 3, “High Acceptance On” and “High Security Off” can be toggled depending on whether counterfeit or fake bills have been used.

When seating cables into the device, remember the Com cables (has a clip on the Molex plug) is inserted first, then the power cable.

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MEI Bill Acceptor (United States Up Stacker)

This unit is used in Gen2, Gen3c, and V5 XP module kiosks. Be sure that the first three dip switches are set to “On”.

Note: For dip switch 3, “High Acceptance On” and “High Security Off” can be toggled depending on whether counterfeit or fake bills have been used.

When seating cables into the device, remember the Com cables (has a clip on the Molex plug) is inserted first, then the power cable.

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MEI Bill Acceptor (Canadian Up Stacker)

This unit is used in Gen2, Gen3c, and V5 XP module kiosks. Be sure that the first three dip switches are set to “On”.

Note: For dip switch 3, “High Acceptance On” and “High Security Off” can be toggled depending on whether counterfeit or fake bills have been used.

When seating cables into the device remember the Com cables (has a clip on the Molex plug) is inserted first, then the power cable.

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Bill Dispenser

Bill Dispenser (Fujitsu F-53) cables and power supply

There are three types of cables:

  • Molex-Com – data cable
  • Molex-power plug – power supply to wall outlet
  • Molex-Molex – power cable connecting power supply to device

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Bill Cassette

There are two cassettes used in the dispenser. If the springs in either of the cassettes are damaged or broken, the cassette will jam which will prevent bills from being pulled into the dispenser.

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Bill Dispenser (Fujitsu F-53)

This unit is used only in the Gen1 kiosks. When setting up a new or replacement device, locate and remove the jumpers as follows:

  • To the right of the LED display for TRM0 (Top)
  • TRM2 (Middle)
  • Keep jumper TRM1 (bottom) in place

Remember that both posts need to be covered by the jumper.

New ATM crisp bills need to be used in the device. Using older bills will cause dispensing issues. Ones and fives are the only types of bills that are used in the device.

Green Wheel is used to manually turn the belts in the devices. It is also used to clear jammed bills and for cleaning and maintaining the belts. Rubbing (isopropyl) alcohol should be used for cleaning the belts. Both sides of the belts need to be cleaned.

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