AirVend Troubleshooting - Processor Disbursements
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Determine Processor

First, determine what processor you have.  To do that:

1. Login into AV Live.

2. Select My Company and scroll down.

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If the processor is USATech, that will limit what we can do for you, however you can contact USA Tech directly at (888) 561-4748.

 

Troubleshoot USATech Deposits

You need to rule out problems with the AirVend and determine what you think is causing the issue. It will most likely be that the payment is lower than what you think it should be.


Sales by Machine Report - This report compares the credit card sales for the last week. Try to identify a machine that is having a problem.

If there is a large difference between Sales by Machine Credit Card Sales and the Payment Deposit, you will need to contact USATech at 1-888-561-4748. If it is a very small difference, you should be aware that time zones can have minor changes on the payments.  

If the deposit and sales by machine match for the same period of time, start troubleshooting the following:

  • Connection problem
  • MDB problem
  • Processor configuration problems
  • See if the machine is in test mode

 

Troubleshoot Heartland deposits

Most problems with Heartland deposits come from a lack of understanding of how the deposits work.

A payment week is Wednesday at 12:00 a.m. through the following Wednesday at 12:00 a.m. Payments are deposited weekly into the bank account listed on the User Agreement with these two exceptions:

  1. On the first payment we sometimes hold the funds until we can verify the bank account.

  2. If the deposit is less than $25.00, the deposit will be held over to the following weeks deposit.

The next most likely problem is the fees you are being charged. There are two fees:

  1. Processor Fee - typically 5.95%)

  2. Monthly Fee - $14.95 for each active AirVend unit

If there are additional problems, you can start troubleshooting by comparing the Sales by Machine Reports with the AirVend Heartland EFT Payments. If you see any difference in the sales numbers, you will need to contact the 365 Finance department at finance@365smartshop.com.

If the deposit and sales by machine match for the same period of time, start troubleshooting the following:

  • Connection problem
  • MDB problem
  • Processor configuration problems
  • See if the machine is in test mode