Actineon Computer - Troubleshooting
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Introduction

Actineon is the computer brand used in 365 MicroMarkets. Learn how to identify and resolve cabling issues and operating system errors in the following article.

 

Troubleshooting: Kiosk at Black Screen

A kiosk that is at a black screen may not be receiving power to the CPU, or the monitor may be disconnected. Follow the steps below to identify and resolve this issue.

 

Verify the Kiosk Computer is Powered On

Complete the following steps to verify that the kiosk is plugged into a power source and is receiving power.
  1. Open the kiosk and locate the PC. If turned it is off, and press the Power button. If the PC is properly connected, the status light on the computer will be illuminated.

  2. Verify that all of the power cables to the PC are plugged in securely. The power cable for the PC is connected to the port labeled DC IN. The DN IN port connects to a power brick which is connected to a surge protector inside of the kiosk.

  3. If the computer still will not power on after verifying that everything is connected, check the PowerVar UPS/Battery Backup. Check to confirm that the wall outlet is receiving power.

  4. If everything is plugged in properly and the computer is not powering on, swap the power cable to another outlet on the surge protector and then press the Power button.

  5. Computer still fails to power on? The computer inside each 365 MicroMarket is designed to power up when the kiosk receives power. If the wall outlet and UPS both work, but the computer fails to power on when connected, the computer may need to be replaced. Contact 365 Support at (888) 365- 6282 for further assistance.

Verify the Monitor is Connected

If the kiosk computer powers on but nothing is displayed on the Elo Touchscreen, check that the HDMI (or VGA) cable is connected to the CPU. To determine if the display is not working due to the cabling, computer or touchscreen, test it by connecting the Elo Touchscreen VGA / DVI port to a laptop and verifying if a picture displays on the kiosk touchscreen.

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If a spare monitor is available for testing, connect the monitor to the kiosk computer and confirm if a picture displays on the spare monitor. For more on troubleshooting tips for the Elo Touchscreen, see the MicroMarket Hardware article Elo Touchscreen: Troubleshooting Common Issues. When the connection has been verified, make sure the monitor is powered on. 

 

Gen1, Gen2, & Gen3 Operating System Errors

Boot Loop: Kiosk Continually Restarting

If the kiosk computer is continually restarting itself in a never-ending boot loop, the issue may be corrected by removing all USB devices connected to the computer and then power cycling the kiosk. Leave all USB devices unplugged until the Point-of-Sale checkout screen is fully loaded. When ready, reseat all the USB devices. Contact 365 Support at (888) 365- 6282 to complete a Top-Down check to be sure that everything is working properly after being reconnected to the kiosk computer. 
 
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Blue Screen of Death (BSOD)

This error will display a blue screen and show some sort of system error. It may be slightly different from what is shown below, but BSOD errors all follow the same format. Take a photo of the error message to provide to 365 Support and complete the following steps:

  1. Power down the computer by unplugging the power cable from the UPS / battery backup. Be sure to unplug the computer from the UPS - if the UPS is disconnected from the wall, the computer will not power down due to the the battery backup still running.

  2. Unplug everything attached to the computer, except for the monitor and network cable. 

  3. Leave everything unplugged for one to two minutes, then plug it back in. The computer should automatically turn back on.

  4. If it does not turn on automatically, check to see that the Power button is lit up blue. If it is not, push the Power button to turn it back on. If Windows fails to restart and the error reappears, contact 365 Support at (888) 365- 6282 for further assistance. 

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Error: "Windows Failed to Start Due to a Recent Hardware or Software Change"

If you see the "Windows Failed to Start" error on a MicroMarket, complete the following steps to successfully boot the kiosk to Windows.

  1. Power down the computer by unplugging the power cable from the Powervar UPS / battery backup. (Do not unplug the UPS from the wall as the the computer will not shut off due to the battery backup running.)

  2. Unplug everything attached to the computer, except for the monitor and network cable.

  3. Leave everything unplugged for one to two minutes, then plug it back in. The computer should automatically turn back on. If it does not turn on automatically, check to see that the Power button is lit. If it is not, push the Power button to power on the CPU.

  4. If Windows starts successfully, plug all devices back in and continue to test. Reboot the PC again.

  5. If Windows still fails to start and the error displays, the computer may need to be replaced. Contact 365 Support at (888) 365- 6282 for further assistance.

Error: "Insert Boot Media" and "Select Proper Boot Device"

Error: "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key_" This error is symptomatic of hard drive failure inside the computer. Whether Windows eventually starts up, the computer will need to be replaced as soon as possible. Complete the following steps to attempt to temporarily restore service to the kiosk:

  1. Power down the computer by unplugging the power cable from the PowerVar UPS / battery backup.  (Do not unplug the UPS from the wall as the the computer will not shut off due to the battery backup running.) 

  2. Leave unplugged for one to two minutes. Plug the Power cable back in. The computer should automatically turn back on.

  3. If the CPU does not turn on automatically, check to see that the Power button is lit. If it is not, push the Power button to turn it back on.
 

V5 MicroMarket Operating System Errors

The following errors are Linux-based Operating System errors and impact V5 MicroMarkets only. Follow the steps below to resolve the errors.

 

Ubuntu GRUB – Memory Test

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This error is something that can be easily bypassed. 

  1. Open the kiosk by removing the two screws on the back of the kiosk chassis.

  2. Plug in a USB keyboard to the kiosk computer. Press Enter to run the Memory Test and finish booting the kiosk 
 

BusyBox Errors

If an error is received with a V5 MicroMarket at a black screen including "Busy Box" or "Enter 'help' for a list of built-in commands.", take a picture of the error and contact 365 Support at (888) 365- 6282 for further assistance.