ID Tech Card Reader: Troubleshooting
Updated
Print

Also known as MSR (Magnetic Strip Reader), this device is a dual-sided card reader and located on Legacy MicroMarkets.


ID Tech Card Reader (MSR):
Gen1, Gen2, and Gen3 MicroMarkets
 
Tools:  
• Phillips-Head Screwdriver
• Key to XP (Expansion) Unit or Back of Kiosk

Difficulty: 
Easy
 

 

ISSUE: Kiosk is ot Accepting any Credit Cards

 If a kiosk is reported to be not accepting credit cards, the reader may be disconnected from the kiosk computer. 

Step 1: Check to confirm the reader is receiving power.
Is there a green light on the front of the Card Reader? If there is no light on the card reader, open the kiosk by removing the two screws in the back and verify the USB cable is connected to the PC. If the card reader is connected but is not illuminated, check both ends of the cable and then try plugging the reader into another USB port. Once completed, reboot the kiosk and test the reader again.

Step 2: Restart the Card Processing Software
If the reader is illuminated, it's possible that the card reader software is not running on the kiosk. If the processing software is unable to reun, the kiosk will not be able to accept credit card payments. Reboot the kiosk to restart all programs upon startup and test the reader again.

If issues persist after completing the above steps, contact 365 Support for further assistance. 

 

ISSUE: Cards are Intermittently Declined

If a kiosk is reported to be accepting certain cards and not others, there may just be an issue with an individual's card or the settings on the card reader my be incorrect. Contact 365 Support to investigate the issue further and determine the root cause of frequent declines.

 

VIDEO: Removing the Card Reader for Service

 

Logging and Reporting

If a location reports that the card reader is down on the MicroMarket, SmartHQ and/or ADM can be consulted to check for recent purchases.  

  • SmartHQ: Credit Transaction Log - This report logs each credit card transaction that occurs on the kiosk. For transactions with the Pay Method of Charge, the Patron Name is what appears on the credit card.  For transactions with the Pay Method of Credit, the Patron Name is the kiosk account Username.
  • ADM: Credit Transaction Report - Logs every credit card transaction for a location, as well as a detailed view of the transaction. 
  • ADM: Cash Flow Device Report - Summary of credit transactions per device sorted by device.
  • ADM: Cash Flow Details - Provides a summary of credit transactions sorted by location

 

Network Requirements

The following list of provides all essential networking, port, and IP requirements for 365 Retail Markets most popular payment processors supported by Credit Line Manager. If your market is using a local corporate network at the location, please consult with the local IT group. The below FQDN, IP’s, and Ports need to be open for outgoing, bidirectional communication. (Note: IP’s may be subject to change without notice - download the full Technical Network Requirements in the Document Library )


Payments Payment Processor 

Provider Destination FQDN/IP Ports
Heartland Payment Systems (HPS)
(PCI 3.1 Compliant)
  • httpstxns.secureexchange.net
  • test.httpstxns.secureexchange.net
  • httpsprod.secureexchange.net
  • httpstest.secureexchange.net
  • 65.118.49.32
  • 12.130.236.228
  • 65.118.49.31
  • 12.130.236.165
TCP: 443
Fifth Third - 5/3
(PCI 3.1 Compliant)
  • prod.ssl53.com
  • cert.ssl53.com
  • 64.57.149.24
  • 64.57.149.26
TCP: 443
First Data / Bank of America
(PCI 3.1 Compliant)
  • vxn1.datawire.net
  • vxn.datawire.net
  • staging1.datawire.net

  • 205.167.140.10
  • 216.220.36.75
  • 65.110.169.83
TCP: 443
Cloud 9 Payment Gateway
Supporting: USAT
(PCI 3.1 Compliant)
  • link.c9pg.com
  • 72.13.8.1
TCP: 5558