Purpose

The purpose of this article to outline the Operator steps to request an Adyen payment processor refund. Please note: any refund will need to be processed by the 365 Support Team.

Process

1. Gather the following information:
   1. Transaction information:
      
      • Exact time of transaction:
      • Date of transaction:
      • Last 4CC:
        • Please mention if it is an apple pay or google pay card
      • Amount of the transaction:
   2. A picture or screenshot of the transaction receipt (if possible).
2. The Operator should then request a refund by emailing support@365rm.com including the gathered information.
3. Once the request is received, the cardholder is refunded within 2-5 working days after confirmation from support.
   • All non-voice communication has the same SLA (service level agreement) of 5 working days, should the refund be request be processed through chat or email.