Purpose

This article serves as an on-site troubleshooting guide for the PepsiCo PayPlus Omni device.

 

Process

Troubleshooting

• Verify the Device ID is correct.
   
• Inspect the DEX cabling and MDB connections from the machine board to the card reader (unplug/replug).
   
• Verify the machine board settings or configurations are correct.
   
• Ensure the SIM card is fully inserted into the Omni bezel.
   
• Check for coin/bill/bottle jams in the machine.
   
• Ensure there is enough change in the coin mechanism.
   
• Ensure the vending machine has the latest firmware/EPROM version(s).
   
• If a new VMC board is installed on the machine, make sure the new VMC board has been properly initialized.
   
• If the machine has a recycler on the bill acceptor, make sure the recycler unit is working correctly.
   
• If a Tech installs a new Castles reader and the Castles screen keeps rebooting on its own, that is usally a sign that the device needs to be RMA'd (although this is a rare occurrence).
   
• If re-seating the SIM, antenna, and an antenna swap still shows Offline under GSM, or the Modem shows Fail/Not Reg, then the device will need to be RMA'd internally through Pepsi.
   
• If the PayPlus Omni has never DEX'ed successfully on the machine, check for a Remote DEX port cable and remove it if found. See below cable image example:
  

If a Tech needs assistance with on-site troubleshooting, one of our dedicated PepsiCoSupport Agents will be able to assist them.

Our Support Team can be reached at:

Phone: 800-460-3308
Email: support@parlevelsystems.com