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Impulsify - Schedule a Network Test
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Impulsify - Schedule a Network Test
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Table of Contents

Purpose

This article explains the necessary steps to schedule a network test when changing internet providers, converting to PMS.

Scope

This procedure applies to the Operator who receives a link to set up a time with the network testing team.

Prerequisites

Process

Please follow all the steps below if your property is changing network providers that your kiosk is connected to:

  1. Notify our Support team of the change of internet provider.
    Open a Support ticket via email, reach out via chat, or call the Support line.

  2. Request a network change ticket to be opened.
    Request the IP, MAC address, and current connections/configurations of the kiosk.

  3. Request a meeting time with the network testing teams.
    Once a ticket is submitted with our Support team, request a meeting time with the network testing team, either the day of or after the completion of the network change. This will be required if any changes are made to the current connections of the Kiosk.

    To request a meeting with the network testing team, simply go to the following link: Impulsify Technical Support Service Request.